Harris William C Funeral Directors & Cremation Services

I [redacted] had messed up on my name and wanted to take out all names from my submitted document but was unable too This was the first time I ever tried to submit anything online I am now on my daughters email address trying to give you the other information [redacted] was also a friend of the family who witnessed everything [redacted] * [redacted] Funeral Homes location was moved temporarly to [redacted] at [redacted] , StLouis, MO Due to an fire They used this facility in preparation of my son’s body They then transferred the body to Rescued Church on [redacted] ***., StLouis, MO for the funeral If you need telephone numbers or email addresses of references I can supply

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Complaint: ***
I am rejecting this response because:The first and second response to my complaint is not true. In front of witnesses the whole church while the casket was there I stated I did not want to see my son but that they the visitors could. This was before the casket exited the church. My witnesses are not only the Pastor but as well as the guest. When we were outside I just stood around and waited to be placed in the limo. I never asked anyone other than *** about seeing the body. Once they took the casket out of the church. As far as the lining goes, I was never instructed during the process of selecting an package that I would be given an lining. I definitely would not have wanted a lining taken away from my son. Especially, out side in the cold in a hearse. This should have been told to me up front when I was making arrangements. It also was not posted on any brochure or the website they have up. I would think this would have been done inside the church before closing the coffin. Respectfully in front of friends, family, co-workers, and other guess as well as presented folded to the parent or purchaser of the funeral. Not in the middle of the street, in the cold, in front of people passing by, or hoping into their cars. They continue to say I was intoxicated. However, I was not I have many witnesses who will testify to this. I was however in grief crying and not clear in mind. With this said, if someone was in grief or as you say intoxicated why would a business ask them any questions in this state of mind. Everything should have been laid out in the beginning process of planning a funeral. No one should ever ask the grieving mother, daughter, relative important questions during a funeral, but when the arrangements are being made. Also, I had assigned my son Terrell as a second person of contact if any questions needed to be asked he was availableAs stated before when I was asked by Mr*** if I wanted to view the body, I said, "No, but that they could". My story never changes but yours is. There was no organization on the Funeral Homes part. They continued to give me and my family bad service. They continue to lie and say a receipt was stolen. However, it was not stolen and I attest the remark. We were placed in a private room the one's they show packages too. There would not have been any paperwork but ours on a desk. We were never left in privacy. An organized business would not have receipts from November on their desk in January 2018. Also, when you are conferencing with potential clients all other client information should be accounted for and placed away. There should be a plan you all implement to be better organized as well as honor privacy rulesThis receipt was in the folder given to me. No paper was given to me singly like that. I would like to know if I have someone else's receipt where is mine? The organization of the business is very disorganized. They must have recycled their folders and had prior information in it. The young lady they continue to mention who came into their office was not a fiance. If he would have looked he would have see she not have an engagement ring. What system is place to prove that someone is the deceased mate? Anyone can walk up from the street and say this. When Mr*** meet with myself and my son's family. I personally stated as the mother to the deceased that this was not his fiance, that he had other children, one younger than her with his current fiance. I also mentioned the daughter that was present in arranging the funeral for my son was not the eldest Adult child. What system will you put in place to correct these mistakes you have made? I don't want anyone else to have to endure such disorganize, lack of concern, and disrespect. He now states that every child has equal rights but when I brought this up in the hallway he stated the eldest adult childIn the case of my son and this young ladyNeither he nor his family knew this policy was taken out on him. Mr*** saw that I was surprised to here that this woman had insurance placed toward the funeral arrangements. I told Mr*** he had no insurance from us that it was our understanding their was no insuranceAlso, you had stated we could move his body but we would have still have had to pay the transportation fee from the morgue to *** *** Funeral Home and the embalming fee. Also, the young lady who originally made the arrangements had a printed list of the funeral service day and times. She and others this information from that Monday and had sent too had already posted all this information up on Facebook, emails, and through text messagesSince this part was all ready arranged and had been sent out since Monday, I told it would have been easier to stay with your servicesI was not informed I would be taking over and payment would go through me until Thursday evening. That would have only given me one day to do anything. I wanted things to be smooth and easy. I did not want to have to do a change on that Thursday because the funeral was Saturday. The funeral did not go on as planned we were told you will set up to minutes in advance. We also expected to be the first there. The viewing started at 9AM to 10AM. By Mr*** admission the body arrived at 9:05AM. This is late when the setup time was 8:30am or 8:45am at the latest. We did not arrive on time because we were driven around three times. There was no parking space available for the limo as well no cones were setup. When we exited out in the street it was 9:45am. We were picked up on time and still arrived late. Missing minutes of viewing due to disorganization on the the funeral homes part. You should also try to at least be the first one at the site to see how traffic and parking will flowOrganization is important for any business. You also state you spoke to my daughter over the phone. This is untrue you were speaking to me. It would be polite to know who you are at least speaking too. I was never irate, he suggested I write a complaint since I did not agree with his statements that what I was saying was untrue. When I was talking no one disagreed there was no voices and I was not allowed to speak to anyone. As well as Mr*** made a statement that they were all his relativesI also was not disrespectful hollering over the phone, Mr*** stated their was some noise in the background and as I was speaking he hung up. Therefore, I wrote an letter and my daughter delivered the complaint. She waited as one of the workers asked if she needed help. She then stated she had a complaint letter. When speaking she is soft spoken and very respectful. She handed the envelope to Mr*** himself and exited the building because she had to retrieve her childCharacter witnesses for her can also be attained from her Church and her workCharacter witnesses for myself can be attained from Church, the witnesses from that day, as well as former co-workersBecause the paper was notarized and just in case if he stated he did not receive it. The paper work was sent through express to be signed and given to him. Mr*** never tried to meet us half way. I asked to be compensated. We could have worked something out but he did not want to at all. If he has processed information with his attorney. We are willing to go to court with this information. There will no longer be a need to go through the Revdex.com. His facility should also have camera's we will ask that the tape be rolled back to show that the receipt was not stolen and that my daughter was not unacknowledged or unannounced. We have witnesses who worked with my son, character witnesses, witnesses at the church, witnesses to what happened outside with the liner, and you have copies of the poor editing of the obituary. We will see you in court
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The information submitted by *** *** is incorrect. The young lady in question was not his fianceHis actual fiance was Ms*** who was not present. This who the deceased as well lived with and who he has his last child with. When we arrived to the location we were not rude. My daughter spoke for me and was calm and collected. When I was given my receipt everything was placed in an envelope for me. I was never given any slips of paper in my hands. I did not and no one from my family has stolen any items off his desk. The receipt was given to me in the file by the young lady who was assisting meAt that point Mr*** did not assist in doing any of our paperworkThere would also never be a receipt from November available, being open on a structured and organized desk top in January. We were never as well left alone. We were always visibleI am sure a camera may also be in the facility this would show nothing was taken. The office layout is open and everyone was together. I am also a Christian and feel that he is defiling my character. During the service I was not intoxicated. I do not drink, I however was full of grief over the death of my son. I do not drink alcohol at all. When I was asked by Mr*** I stated, "No, but that they could". I did not pull a casket out of a hearse or have anyone else do such a thing. We have plenty of witnesses from my son's construction job, from the church we were using, from visitors from other churches, as well as family and friends. Mr*** never asked me a second time. We went to him and told him we wanted to view the body. As his mother and the purchaser of the services my request were not granted. I was denied the service I paid for. Money was never an issue. I offered up what I had in the beginning on Tuesday, January 9th in cash. I had no problem paying for a respectful funeral. I felt disrespected and continue to feel disrespected. Mr*** is insinuating a lot. All the employees he is working with are family members. The witnesses I have, had never even met me until that day. People my son worked for and worked with. I was trying my best to work something out with Mr*** and would have even tried to meet him half way. I wanted him to understand the services we received were the worst our family has to endure. Mr*** wrote we will receive no refund and he will see us in court. If he would like to we will be prepared to go to court. We have contacted some news stations, and the Funeral Board a in Missouri. I am now requesting an investigationWe just wanted a simple resolution he could have tried to meet us half way. With all the issues we feel they need to acknowledge what they have done wrong and pay a financial fee back for the dishonoring services they performed. The issues were:No research-Allowing the second child to make arrangements and not being the oldest. Taking a word of a woman he hasn't been with for close to 10years. Disrespect from Mr*** and StaffNot changing packages, not changing date on the contractNot contacting us back about the final obituary how it would look. Not editing the obituary.Not being on time with the services. Arriving us minutes late to the church. Setting up the inside of the church behind schedule. Saying they arrived with body at 9:05am when the viewing started at 9:00am and we were quoted 8:set up or at least 8:45am. to minutes in advance.Not providing second viewing even upon my request the purchaser. Opening my son's casket outside in the cold in front of everyone standing waiting to get a lining out of the coffin. Not a request from me. People stated it looked funny like they could have been doing anything or looking for anything.Making accusations about myself and my family.
Sincerely,
*** ***

These allegations are and incorrectWhen the daughter of the deceased and her mother contacted meI immediately asked if the daughter was of legal age and capable of making decisionsThe reply was yesThe daughter and her mother continued the arrangement conferenceThe mother of the daughter, who was believed to be the finace' of the deceased had an insurance policy that she wanted to pledge for the funeral expensesLater that day the mother and other family members came into my office inquiring about the arrangementsI explained that the daughter had already been in our office to finalize arrangements and that an insurance policy had been pledgedThe mother and the other family members became outraged that the arrangements had already been finalizedThe very next day when the insurance company contacted me to inform me that we could not use the policy providedI contacted the daughter and her mother to inform the two of themThe mother and her other family members contacted me again and I informed them that the daughter and her mother, the finace' of the deceased were willing to allow the mother and others to finalize the arrangementsThe brother of the deceased called our office and asked if it was too late for them to switch the body to another funeral home, I expressed to him that it was not too lateThere were no services scheduled for the deceased at our facility so there would have been no reason that they could not have switchedThe mother and others came into the office and re-finalized the arrangements for the deceasedWhile in our office, one of the family members stole the receipt copy, that was laying on my deskIt was not the original, to obviously try this tactic of trying to request a refundOn the day before the funeral, it is our policy for the family to come in, proof the program and life reflectionsA brother came in and stated that everything was fineNo one else came, NO ONEOn the day of the funeral, the family was completely unruly and disrespectfulThe mother was intoxicated and there were several witnesses to this fact who are willing to come forward and attest to thisThe mother was asked two times if she wanted the reopen the casket and she replied noAfter the casket and remains were removed from the church and placed in the hearse, the mother and others tried to have the body removed from the hearse and taken back into the churchShe was given the opportunity twice to view her son and again she replied, "NO, I don't want to see him, don't ask me that againThis family is not being offered a refund for services renderedWe are prepared to take this matter to court if need beAgain there were several witnesses to the behavior of this familyWe have executed every item on the contract in a professional manner and have displayed it even at this junctureIt was in very bad taste to steal a copy of someone else's payment to try and say we violated a HIPPA law

There are several inconsistencies in Mrs***'s first and second responseFirst; ***, one of my drivers, asked Mrs*** not once but twice in regards to viewing the remainsMrs*** clearly stated in front of several witnesses that she did not want to view the remains anymore and not to ask her againAfter the remains were taken from the church and placed in the hearse, then she asked if the remains could be viewedThe answer was, "that would not be appropriate outside"In regards to the overlay from the casket, it is our practice to remove the over lay and present it to the family on every service because the over lay has the name of the decedent embroidered on it for the family to keep as a keepsakeAccording to the funeral director, Mrs*** was intoxicated and there were several witnesses that can attest to thatThe receipt in question was stolen from my deskIt was on my desk for a reasonThe lady that originally came into my office with a grown child of the decedent, stated that she was the fiance'The daughter signed the authorization for our firm to pick up the remains and the fiance' had an insurance policy on the decedentWho am I to question her relationship, also there in no way to prove or disprove who someone is when coming into our office to finalize arrangements for a decedentThe age of the child matters, the eldest or youngest does notEvery child of a decedent has the same legal rightsIf a person has an insurance policy on someone, that person must sign and acknowledge that this person has permission to have said policyNo one has the right to just simply take out an insurance policy on someone without them knowingThat's the lawWhen the call was made to our office regarding the removal of the decedent from our care to another funeral home there were no underlying circumstances that would have prevented thatAll arrangements were being handled at the churchThe day and time would have still been the same, so there is no reason that the transfer could not have taken place without any disruptionAfter the service, the daughter of Mrs. *** called me to express the occurrences of the serviceI listened to her, I immediately summoned the funeral director and the drivers on the service to come and to listen to what she was sayingThey all were disagreeing with what she was saying and when they were giving the accounts of what had taken place, she became very disrespectful by yelling and hollering over the phoneI asked her lower voice tone and I offered Mrs*** to come to the funeral home and we would sit down and discuss the matterShe became irate againI expressed to her that I would not accept this type of behavior and that this is not the way to resolve this issueA few days later, I was sitting in my office servicing another family and the daughter of Mrs*** barged into my office, unacknowledged, unannounced, to hand me an envelope that contained pages of accusationsA few days after that, I received an overnight envelope from the U S Postal Service with the same packet of papersI do hope and pray that Mrs*** is aware that there are several provable statements in this packet, by placing this packet in the United States mail is a federal offenseI have already sent the packet to our attorney for litigation against Mrs*** and her daughter for "Defamation of Character", I also sent the packet that was mailed to me to the United States Postal Inspector for authenticity of its origination and prosecutionI took the reasonable steps to resolve this matter, however Mrs*** and her daughter didn't want to resolve the matter in this manner

I [redacted] had messed up on my name and wanted to take out all names from my submitted document but was unable too.  This was the first time I ever tried to submit anything online.  I am now on my daughters email address trying to give you the other information. [redacted] was...

also a friend of the family who witnessed everything.    [redacted] Funeral Homes location was moved temporarly to [redacted] at [redacted], St. Louis, MO 63138. Due to an fire.  They used this facility in preparation of my son’s body.  They then transferred the body to Rescued Church on [redacted]., St. Louis, MO 63108 for the funeral.    If you need telephone numbers or email addresses of references I can supply.

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