HARRISBURG AREA COMMUNITY COLLEGE

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hacc's reply only goes to show that they think the many words they responded with will fool the Revdex.com just as they are attempting to fool their students All other campus libraries are open Monday to Friday to ensure the students who attends successLebanon campus on the other hand is the only campus that is not accessible Monday to Friday, as per the dean of students they have closed it on Friday to and I quote " to save money" at the expense of the students who are not and have not been made whole for this effort by Hacc to save money at the students lossIt seems that Hacc couldn't give a st about the students need and is putting profit above the people who need and pay for these services , the studentsThis lack of accountability to their students by Hacc makes me question what else are they doing to their student and therefore have contacted the middle states for accreditation that oversees Hacc and their practicesI also have other students and also staff(teachers) at Hacc that are willing to participate to address profit above student practicesI am sure the state and federal agencies that faithfully serve the students financially of this state would be very interested in taking a look at what lies under Hacc's rug also , since they are limiting services to their students and failing to recompense them, it only begs the question what else are they doingI thank the Revdex.com for their dedication to consumers and for shedding light on the fraud that is embedded our culture Regards, [redacted] ***

Feb22, 2016In response to the Revdex.com's letter dated Feb12, 2016, and received by HACC, Central Pennsylvania's Community College, on February 16, 2016, with assigned ID #***, the College has prepared the following responses to the customer's complaint.HACC's Lebanon Campus
provides student services comparable to our other four HACC campuses located in Gettysburg, Harrisburg, Lancaster and York, with varying hours at each campus and select services related to specific academic programs.The Lebanon Campus has taken every step possible to support our students and ensure they are receiving all services necessary to be successful.HACC, Lebanon Campus continues to offer the same services as we have in previous years, but have modified hours based on student usageThe Campus has supplemented services by providing additional resources in its cyber lounge and learning centerDuring times when the library is closed, a student may chat with a HACC librarian via the College's Library webpageStudents may also call a HACC librarian via phone number listings on the College's Library webpageAll e-books are accessible via the Collegers Library webpage utilizing the catalogAlso* any hardcover or softcover book may be reserved and arrangements can be made to pick up the book from the Welcome Center on Fridays.Computers are available with printing capabilities, Monday through Thursday, a,m, to p.m., and Friday, a.mto p.m., in HACC, Lebanon Campus cyber loungeWe have computers, printing, tutoring and testing support available Monday through Thursday from 8:a.mto p.mand Friday, a.mto 3:p.m., in our Learning Center.The college charges fees per credit takenCurrently our fees per one credit are: activity fee $3.50, campus revitalization fee $0.50, capital outlay fee $5.00, institutional fee $and a technology fee $22.00, for a total of $per credit.These fees are not based upon which campus the credits are taken or if a student takes courses at multiple locationsThere are specific courses like art, laboratory, or clinical experience that have additional fees.HACC offers different diploma and degree programsEach of the five campuses of HACC offers a varied amount of these programs to full completionSome of the HACC Campuses have specialized programs that are unique to the CampusHACC Lebanon Campus offers programs that are completed locallyThis information is provided to students when meeting with a recruiter and through our advising sessions during a student's educational pathway at HACC.In addition to the services provided, every semester HACC offers an opportunity to apply for a computer at no costMore than of these computers are awarded to students across the College every semester, HACC Lebanon Campus is proud to continue awarding student computers every semester.For specific information for the HACC Lebanon Campus, please contact Laurie B***, Lebanon Campus executive director at ***@hacc.edu or *** ***.Respectfully submitted.Kathleen B.Interim Vice President Office of Finance

To whom it may concern,Unfortunately, we are unable to discuss the details of a student's financial aid with anyone, even a parent, without a release on fileIn this particular case, we do not have a release for the parent but we have been in regular contact with the student and communicated all of
the steps necessary to begin her enrollment at HACC.Sincerely,Andrew M.Director of Financial Aid

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Hacc's reply only goes to show that they think the many words they responded with will fool the Revdex.com just as they are attempting to fool their students . All other campus libraries are open Monday to Friday to ensure the students who attends success. Lebanon campus on the other hand is the only campus that is not accessible Monday to Friday, as per the dean of students they have closed it on Friday to and I quote " to save money" at the expense of the students who are not and have not been made whole for this effort by Hacc to save money at the students loss. It seems that Hacc couldn't give a st about the students need and is putting profit above the people who need and pay for these services , the students. This lack of accountability to their students by Hacc makes me question what else are they doing to their student and therefore have contacted the middle states for accreditation that oversees Hacc and their practices. I also have other students and also staff(teachers) at Hacc that are willing to participate to address profit above student practices. I am sure the state and federal agencies that faithfully serve the students financially  of this state would be very interested in taking a look at what lies under Hacc's rug also , since they are limiting services to their students and failing to recompense them, it only begs the question what else are they doing. I thank the Revdex.com for their dedication to consumers and for shedding light on the fraud that is embedded our culture.
Regards,
[redacted]

This student is responsible for a portion of his tuition and fees.  The Chapter 33 grant does not cover all his tuition and fees.  When a student has a past due balance, registration and transcript requests are denied.  The student is sent a series of letters and/or emails as...

notifications of past due amount.  After three attempts, the account is placed in collections and the credit bureau notified by the collection agency.  If paid, the status is updated at the credit bureau by the collection agency.  College policys were followed and not institutional error occurred.

Review: I am a student at Harrisburg area community college. During the summer term, I was taking an online class. I was wrongly dropped from the class by the instructor, who about a week later admitted fault citing a "technical" issue. She admitted me back into the class. I called the fiancial aid department to ensure I would not be double charged. when I did, I was forced to talk to a welcome center representative who said she was a fiancial aid team member, but could not answer any of my questions. This woman reassured me that I would not be charged for this mistake and if anything showed up in my student accounts, to ignore it, that it was an error that would be corrected. Satisfied with that answer I continued the class work, only to be charged 1,900 dollars I DON'T have. I am beyond tired of going to school at a place that does not care about the students, and thinks that this kind of customer care is acceptable. As of fall 2013 I am transferring due to this.Desired Settlement: I am asking the charged be dropped since they were UNFAIRLY charged, that is all.

Business

Response:

Please see attached response.