Harrisburg Store

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I previously provided that to you prior to initiating this complaint (check your custservice records of Oct30, 2015, [redacted] ) I am wondering if you may have misplaced that information? I have also periodically checked your website and you have recently removed the Item in question from your inventory It is my opinion I am fortunate I do not choose to do business with online merchants such as yourself I have found doing business with companies with ethical practices more productive Your business policies could be improved It has also been stated online your shipping department could be improved according to review sitesRegards, [redacted]

Dear Representative,We are sorry to know that one of our customer is not happy with us and left a negative remarkWe always put 100% and try to satisfy the customer to the highest level but sometimes we also missed outRegarding the issue mentioned here, please let me clarify that we are honoring beat the price option but we can't beat prices from online sites requiring membership like [redacted] / [redacted] etcAlso, [redacted] does not offer shipping, one has to pick the order from nearest clubSo, we explained this to customer but seems not happy and we can not do much on it.Hope this clarifies the situation and the case considered to be closed now.ThanksHarrisburg Store Customer Service

Dear Representative,We have issued a partial refund of $upon receiving this complaint from your sideFurther, we never received any message from customer otherwise we would have provided best possible resolution and would not have to face this complaintPlease close this case as we have responded in best possible manner.ThanksHarrisburgstore Customer Service

Hi,We received this complain from this customer that He/She received out of total Units ordered and we were able to ship total Units as per the original order but due to large order it was shipped in few packages and of the package got lost during transit and we did refund our customer for the missing units.So, there should not be any issues with this order now.Thank You,Harrisburgstore

Very bad customer serviceMy order was cancelled for no reason and here it is three months later and no refund or productI asked to speak with a supervisor and was told there was no way to talk to one

We are sorry that customer is having issue with the order but we shipped as per the order and there should not be any issueCustomer claims that the product was advertised wrong for packing information but as per our record nothing seems wrongWe have attached screen shot of what customer ordered here and also you can check below product URL which never mentions it's total boxes of classic mix as customer claimshttps://www[redacted] .com/ip/12-PACKS- [redacted] -Classic-Cake-Mix-Devil-s-Food-15-25oz-Box/ [redacted] #about-itemhttps://www[redacted] .com/ip/12-PACKS- [redacted] -Classic-Cake-Mix-White-Cake-Mix-15-25oz-Box/ [redacted] #about-itemWe have no issue in customer returning the product and will issue refund deducting shipping charges once we receive back.Please review the information above and resolve it.Thanks

Dear Representative,We are sorry to know that one of our customer is not happy with us and left a negative remarkWe always put 100% and try to satisfy the customer to the highest level but sometimes we also missed outRegarding the issue mentioned here, please let me clarify that we are honoring
beat the price option but we can't beat prices from online sites requiring membership like *** / *** etcAlso, *** does not offer shipping, one has to pick the order from nearest clubSo, we explained this to customer but seems not happy and we can not do much on it.Hope this clarifies the situation and the case considered to be closed now.ThanksHarrisburg Store Customer Service

Dear Representative,We have issued a partial refund of $upon receiving this complaint from your sideFurther, we never received any message from customer otherwise we would have provided best possible resolution and would not have to face this complaintPlease close this case as we have
responded in best possible manner.ThanksHarrisburgstore Customer Service

Hi We have resolved this issue by refunding the full amount of the order and it should not be any issue regarding this complain nowThank You

Hi,We received this complain from this customer that He/She received 7 out of total 9 Units ordered and we were able to ship total 9 Units as per the original order but due to large order it was shipped in few packages and 1 of the package got lost during transit and we did refund our customer for...

the missing 2 units.So, there should not be any issues with this order now.Thank You,Harrisburgstore

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: It would cost me $83.49 to place a new order for the two extra boxes of the [redacted] Brown Rice mix which does not match the refund amount. Also, if there was a third package shipped, the vendor could provide the tracking number for the third shipment which I never received.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:this case will be closed when we receive our full refund.  As of June 23 we have not received. I will notify Revdex.com when refund is revived 
Regards,
[redacted]

We are sorry that customer is having issue with the order but we shipped as per the order and there should not be any issue. Customer claims that the product was advertised wrong for packing information but as per our record nothing seems wrong. We have attached screen shot of what customer ordered...

here and also you can check below product URL which never mentions it's total 48 boxes of classic mix as customer claims. https://www.[redacted].com/ip/12-PACKS-[redacted]-Classic-Cake-Mix-Devi...⇄ have no issue in customer returning the product and will issue refund deducting shipping charges once we receive back.Please review the information above and resolve it.Thanks

Email us the URL referring product page of the competitor site to [email protected] and we will send you coupon code to be used while checkout.Thanks

Dear Representative,                              We have refunded the disputed amount $55.82. It will be credited to customer's account. Please resolve the concern now. Thank you.

Dear Representative,We are sorry to know that one of our customer is not happy with us and left a negative remark. We always put 100% and try to satisfy the customer to the highest level but sometimes we also missed out. Regarding the issue mentioned here, please let me clarify that we are...

honoring beat the price option but we can't beat prices from online sites requiring membership like [redacted] / [redacted] etc. Also, [redacted] does not offer shipping, one has to pick the order from nearest club. So, we explained this to customer but seems not happy and we can not do much on it.Hope this clarifies the situation and the case considered to be closed now.ThanksHarrisburg Store Customer Service.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I previously provided that to you prior to initiating this complaint (check your cust. service records of Oct. 30, 2015, [redacted] ).  I am wondering if you may have misplaced that information?  I have also periodically checked your website and you have recently removed the Item in question from your inventory.  It is my opinion I am fortunate I do not choose to do business with online merchants such as yourself.  I have found doing business with companies with ethical practices more productive.  Your business policies could be improved.  It has also been stated online your shipping department could be improved according to review sites.
Regards,
[redacted]

Dear Representative,We have issued a partial refund of $25.76 upon receiving this complaint from your side. Further, we never received any message from customer otherwise we would have provided best possible resolution and would not have to face this complaint. Please close this case as we...

have responded in best possible manner.ThanksHarrisburgstore Customer Service.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I previously provided that to you prior to initiating this complaint (check your cust. service records of Oct. 30, 2015, [redacted] ).  I am wondering if you may have misplaced that information?  I have also periodically checked your website and you have recently removed the Item in question from your inventory.  It is my opinion I am fortunate I do not choose to do business with online merchants such as yourself.  I have found doing business with companies with ethical practices more productive.  Your business policies could be improved.  It has also been stated online your shipping department could be improved according to review sites.Regards,
[redacted]

I ordered light bulbs from this company via their website (after receiving stock quantity verification via chat and via a phone call). Because of some programming issue with their website, I had to submit the order via three separate orders for successful entry (this was per a phone and chat conversation with them as well.) Several days later I received an email stating that one of the orders had been cancelled. I called to inquire about this and was told the distributor ended up not having as much stock as they said they did. I said that was fine, and confirmed the new quantity that would be shipped. I was reassured the adjusted quantity would be shipped the next day. Two days later I received three additional emails stating the entire order had been cancelled. Upon calling to inquire about this, I was informed they discovered there was "damage" at the warehouse and the entire order needed to be cancelled. This didn't make complete sense, as I was told earlier they had some stock actually at the store. They couldn't elaborate any more than that, it was just "what they had been told." I had seen there were a lot of negative online reviews about this company, but there were a lot of positives as well, so I made the decision to still order. That was a mistake.