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Harrison Dental

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Harrison Dental Reviews (3)

There has been no collections activity on the accountWe do however use a third party billing agency for long outstanding debts, but this does not affect your credit in any wayThe fee assessed to the account was due to patient not showing to a scheduled appointment with our staffWe will rescind
the fee, as it seems there was a miscommunicationThank you for bringing this to our attention.*** ***

Re: Revdex.com Complaint [redacted] was seen in our office November of last year for routine hygiene services. When she arrived she stated she had new dental insurance and our financial coordinator verified it over the phone. We explained that we are not contracted providers for the new policy she...

gave us, but told her we could bill them and they usually reimburse at Usual and Customary Rates and that her coverage for routine preventative care- including fluoride- was 100%. One month later I received the Explanation of Benefits from her insurance company, they had denied the entire claim for her having come to an out-of-network provider. I personally called her upon receiving this EOB to try to resolve the issue or see if there was any error in the information she had given us. I also asked a business team member to call her as well to discuss her dental insurance and treatment costs. She never returned our calls. After four months of sending statements and having none of our attempts to reach her returned her account was 120 days delinquent and was turned over to a collections agency: Transworld. One month after her account had been sent to collections [redacted] called and was told that she needed to contact the collections agency to settle her debt. She asked to talk to a manager. At this point there was nothing more I could do as my repeated attempts to contact her had been ignored and the debt was no longer ours. She called again and was told again by our financial coordinator that she needed to contact Transworld to resolve her debt. At this point she started to demand personal phone numbers of the doctor and management. When she was told she would not be given those and that we had attempted multiple times to reach her she became agitated. She stated that she had changed PO boxes and had never received our letters, or phone messages, or the notices from her insurance company. It was explained to her again that she needed to resolve the issue with Transworld. After this she called again and spoke to our Clinical Manager. At this point our Clinical Manager attempted to resolve the issue by removing the fluoride charge and the patient refused to settle the debt or pay in any way so our Clinical Manager explained that there was nothing else we could do for her and to take the matter up with Transworld. She called again harassing the staff demanding personal phone numbers. At this point I called [redacted] personally. She stated that she was not going to pay the $35 fluoride charge because she was told it would be covered and that was not correct. I explained that the entire claim had been denied, not just the fluoride and that I had reached out to her to resolve this issues months ago and she had never returned my calls or letters or the notice from her insurance company stating the denial of her claim. She stated she had changed PO boxes and "didn't want to call me a liar" but she hadn't received any of our phone calls. I explained that at this point the debt was no longer ours and she needed to be settled with Transworld. The services were rendered and many attempts were made to resolve the issue with her over the course of four months, just as she had been told by the other staff members she had spoken to. We attempt to verify insurance benefits and make estimates as closely as possible to what our patients have to pay out of pocket, however, we can NOT guarantee coverage in any way. And in fact when calling or attempting in any way to communicate with insurance companies they repeatedly state that they do not guarantee coverage and any communication with them is an estimate only. We make this clear on all our paperwork and work diligently to avoid denials like this one, unfortunately however, they still sometimes happen. It is certainly not our desire to have claims denied in full or in part and as part of our protocol I reached out to [redacted] to discuss and resolve this the moment we received the denial. Had she attempted to contact me in any way over the course of those four months I am confident we could have resolved this issue entirely, however her lack of communication with either us or her insurance company for services rendered over six months ago is why the charges were sent to collections. Sincerely, Ada H[redacted] Business Manager

Complaint: [redacted]I am rejecting this response because: The way the manager described them explaining things to me is not true. The man that did my fluoride treatment didn't say it may be covered, I asked if it was covered when he offered it to me. He left the room and came back and said it was covered. I had never received a bill because I had moved. I knew nothing about this until a collection company called me one day. The manager saying she attempted to call me for months is another lie. When I had called one of the times the lady that answered my call said if they removed the treatment if I would pay the rest. I said I would be happy to pay but I wanted to see a bill with the updated charges. Which they wouldn't give me. And I wasn't harassing anyone I was trying to fix a problem. The several months I tried to call and resolve this the manager didn't once return my call. She didn't call me until this was filed. Another lie is I wasn't asking for their personal numbers. When nothing was being done I asked for the owners number, so it could be resolved. I can't believe how ridiculously this is being handled. Sincerely,[redacted]

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Address: 1675 W Hill Rd, Boise, Idaho, United States, 83702-0982

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