Harrison Park Apartments

I, Laura C***, property manager at Harrison Park Apartments, have contacted a supervisor at [redacted] named Jacki and have explained to her that [redacted] is NOT responsible for any water/electric bill past 4-30-2017, which is the last day of her required day notice.Jacki said it will be corrected in to days and reflected in the next statement that [redacted] receives.I have emailed [redacted] and given her this information, on the morning of 6-2-

America First Properties Management received the above-referenced resident complaint and appreciates the opportunity to respondWe apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns According to our research, residents of Harrison Park Apartment Homes were notified by a posted notice, detailing its effective date of Friday, May 15th, 2015, stating: “Reserved Surface and Future Resident Parking is now being patrolledTo avoid being towed you MUST have your number placard hanging from mirror or visible on your dashboard”Because Harrison Park Apartment Homes is a limited access community and operated by a resident call box system and fob entry system, said notice was posted in each lobby elevator entry, as well each stairwell, exiting to the permitted parking area Reviewing previous management’s lease agreement, it’s stated in paragraph #of the Community Polices, “Parking areas are for use by residents onlyAll others will be towed at their own expense”, and further defines, “Management reserves the right to assign parking spaces along with a parking permit which must be displayed”We would like to encourage you to refer to your current lease agreement, The Community Polices, Rules and Regulations Addendum, as it highlights the towing policy as well Please accept our sincerest apology for any trouble and inconvenience this createdAgain, we highly appreciate your feedback, as it will assist us in becoming better at what we doAs with any business like ours, the greatest advertising we can have is word of mouth is from our satisfied residents It’s our goal to retain you as a resident of Harrison Park Apartment Homes Thank you, America First Properties Management

America
First Properties Management received the above-referenced resident complaint
and appreciates the opportunity to respondWe apologize if our service did not
meet your
expectations, and appreciate you taking the time to share your
concerns
According to
our research, residents of Harrison Park Apartment Homes were notified by a
posted notice, detailing its effective date of Friday, May 15th,
2015, stating: “Reserved Surface and Future Resident Parking is now being
patrolledTo avoid being towed you MUST
have your number placard hanging from mirror or visible on your dashboard”Because
Harrison Park Apartment Homes is a limited access community and operated by a
resident call box system and fob entry system, said notice was posted in each
lobby elevator entry, as well each stairwell, exiting to the permitted
parking area
Reviewing
previous management’s lease agreement, it’s stated in paragraph #of the
Community Polices, “Parking areas are for use by residents onlyAll others
will be towed at their own expense”, and further defines, “Management reserves
the right to assign parking spaces along with a parking permit which must be
displayed”We would like to encourage you to refer to your current lease
agreement, The Community Polices, Rules and Regulations Addendum, as it
highlights the towing policy as well
Please
accept our sincerest apology for any trouble and inconvenience this createdAgain,
we highly appreciate your feedback, as it will assist us in becoming better at
what we doAs with any business like ours, the greatest advertising we can have
is word of mouth is from our satisfied residents It’s our goal to retain you as a resident of
Harrison Park Apartment Homes
Thank you,
America
First Properties Management

Thank you for your responseWe are very
sorry to hear that the provided did not present immediate resolutionHowever,
we take the feedback very seriously, and if necessary, do what needs to be done
to remedy itIn the meantime, please phone our office at
###-###-#### and provide a day and time that best fits your schedule for our
Regional Manager to contact and discuss the specific details of your complaint
As we would like to provide you more information concerning the takeover,
terms, etcWe look forward to hearing from you. Thank you, Harrison Park Management

5-notice does not suffice as proper communication If a community rule changes that is not stated in the lease you should be providing residents at least days of notice and ensure that they have read the notice or communicate through door flyers and email blast
You are mistaken, it's paragraph VI that states Automobiles/Boats/Recreational Vehicles Paragraph VI does not say anything regarding having the parking pass displayed in your vehicle I have attached a screen shot of Paragraph VI for your reference, along with my lease again and another warning on a car
The second bullet point states "All vehicles must be registered at the Management office", my car is registered at the office
The third bullet point states "in the sole judgement of Management, will be towed at the vehicle owner's expense after a hour notice is placed on the vehicle" On the morning of 6.1.15, another car in the lot had a warning on the car which in fact was parked illegally in the parking lot Why didn't I receive the same notice? It is biased to provide some residents a hour notice, but others do not receive a notice If I received a notice on my car then this would not be an issue, but I did not.
The forth bullet point states " Notwithstanding this, any vehicle illegally parked in a fire lane, designated no parking space or handicapped space, or blocking and entrance, exit, driveway, dumpster, or parked illegally in a designated parking space, will immediately be towed without notice, at the vehicle owner's expense" I was in my designated parking spot, the above does not mention the hang tag needing to be displayed

5-notice does not suffice as proper communication If a community rule changes that is not stated in the lease you should be providing residents at least days of notice and ensure that they have read the notice or communicate through door flyers and email blast You are mistaken, it's paragraph VI that states Automobiles/Boats/Recreational Vehicles Paragraph VI does not say anything regarding having the parking pass displayed in your vehicle I have attached a screen shot of Paragraph VI for your reference, along with my lease again and another warning on a car The second bullet point states "All vehicles must be registered at the Management office", my car is registered at the office. The third bullet point states "in the sole judgement of Management, will be towed at the vehicle owner's expense after a hour notice is placed on the vehicle" On the morning of 6.1.15, another car in the lot had a warning on the car which in fact was parked illegally in the parking lot Why didn't I receive the same notice? It is biased to provide some residents a hour notice, but others do not receive a notice If I received a notice on my car then this would not be an issue, but I did not. The forth bullet point states " Notwithstanding this, any vehicle illegally parked in a fire lane, designated no parking space or handicapped space, or blocking and entrance, exit, driveway, dumpster, or parked illegally in a designated parking space, will immediately be towed without notice, at the vehicle owner's expense" I was in my designated parking spot, the above does not mention the hang tag needing to be displayed

Thank you for your response. We are very
sorry to hear that the provided did not present immediate resolution. However,
we take the feedback very seriously, and if necessary, do what needs to be done
to remedy it.
In the meantime, please phone our office at
###-###-#### and provide a day and time that best fits your schedule for our
Regional Manager to contact and discuss the specific details of your complaint.
As we would like to provide you more information concerning the takeover,
terms, etc.
We look forward to hearing from you.  
Thank you,
Harrison Park Management

I, Laura C[redacted], property manager at Harrison Park Apartments, have contacted a supervisor at [redacted] named Jacki and have explained to her that [redacted] is NOT responsible for any water/electric bill past 4-30-2017, which is the last day of her required 60 day notice.Jacki said it will be corrected in 2...

to 5 days and reflected in the next statement that [redacted] receives.I have emailed [redacted] and given her this information, on the morning of 6-2-2017.

America
First Properties Management received the above-referenced resident complaint
and appreciates the opportunity to respond. We apologize if our service did not
meet your expectations, and appreciate you taking the time to share your
concerns.
 
According to
our research,...

residents of Harrison Park Apartment Homes were notified by a
posted notice, detailing its effective date of Friday, May 15th,
2015, stating: “Reserved Surface and Future Resident Parking is now being
patrolled. To avoid being towed you MUST
have your number placard hanging from mirror or visible on your dashboard”. Because
Harrison Park Apartment Homes is a limited access community and operated by a
resident call box system and fob entry system, said notice was posted in each
lobby elevator entry, as well each stairwell, exiting to the permitted
parking area.
 
Reviewing
previous management’s lease agreement, it’s stated in paragraph #5 of the
Community Polices, “Parking areas are for use by residents only. All others
will be towed at their own expense”, and further defines, “Management reserves
the right to assign parking spaces along with a parking permit which must be
displayed”. We would like to encourage you to refer to your current lease
agreement, The Community Polices, Rules and Regulations Addendum, as it
highlights the towing policy as well.
 
Please
accept our sincerest apology for any trouble and inconvenience this created. Again,
we highly appreciate your feedback, as it will assist us in becoming better at
what we do. As with any business like ours, the greatest advertising we can have
is word of mouth is from our satisfied residents.  It’s our goal to retain you as a resident of
Harrison Park Apartment Homes.
 
Thank you,
 
America
First Properties Management

Hello, I would like to follow up with ID [redacted]. I spoke to [redacted] from America First Properties this morning and we resolved the issue.  Tracey was very heart felt and provided me great customer service. Thanks,