We have received the above-referenced customer complaint regarding Harrison Place ApartmentsThank you for bringing this matter to our attentionPer your request, Harrison Place Apartments submits the following response to the customer complaintHarrison Place Apartments strives to have a positive relationship with its residents.We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer serviceWhen such incidents do arise, they can be a helpful tool for both parties to improve their relationship with one anotherWe are hopeful that proves to be the case with Resident's complaint Harrison Place Apartments disputes and denies that it has improperly retained any monies of Resident and/or that it has overcharged her in any amountWe recognize, however, that we are not perfect and may periodically make an accounting error, which we would always be willing to correct upon learning of itResident moved out of her apartment on November 30, Harrison Place Apartments timely issued a Statement of Deposit Accounting ("SODA"), which itemized the amount owed by Resident for, among other things, utilities billing, cleaning, and carpet cleaningIn total, Resident owed $at move-outIn the complaint, Resident asserts that she had already paid for certain utilities billing itemized on SODAUtilities, however, are billed in arrears, such that a payment made in one month is for utilities servies provided in previous monthsWe are happy to go through Resident's ledger with her to illustrate each payment that she made for utilities billing and the calendar month for which each payment the utilities were used In the complaint, Resident also asserts that the cleaning and carpet cleaning charges were not justifiedAs a preliminary matter, Harrison Place Apartments has provided Resident with the invoices to bathe charges assessedMoreover, the actual charges incurred by Harrison Place Apartments were higher than the charges assessed to ResidentResident further contends that she returned the apartment in the same general condition that it was allegedly in when she received possession of the apartmentThe Apartment Inspection Checklist signed by Resident at move-in, however, does not contain notes consistent with the cleaning and carpet cleaning performed and needed following her move-out from the apartmentAgain, we are happy to go through the badocumentation with Resident to explain further these chargesIn sum, Although Resident may be disappointed that Harrison Place Apartments assessed the charges of which she complains, that disappointment does not equate to any wrongdoing on the part of Harrison Place ApartmentsMoreover, the charges were expressly authorized under the leaseIf Resident would like to do so, we are happy to discuss with her all line items on the SODA to confirm their accuracy and, if necessary, make any correctionsResident may schedule such a discussion any time by contacting Community Manager at (317) 547-If you have any questions or need additional information, please do not hesitate to contact meAll right s and remedies reservedVery truly yours, Ryan Stottlemyer Associate General Counsel
We have received the above-referenced customer complaint regarding Harrison Place Apartments. Thank you for bringing this matter to our attention. Per your request, Harrison Place Apartments submits the following response to the customer complaint.
Harrison Place Apartments strives to have...
a positive relationship with its residents.We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service. When such incidents do arise, they can be a helpful tool for both parties to improve their relationship with one another. We are hopeful that proves to be the case with Resident's complaint.
Harrison Place Apartments disputes and denies that it has improperly retained any monies of Resident and/or that it has overcharged her in any amount. We recognize, however, that we are not perfect and may periodically make an accounting error, which we would always be willing to correct upon learning of it.
Resident moved out of her apartment on November 30, 2015. Harrison Place Apartments timely issued a Statement of Deposit Accounting ("SODA"), which itemized the amount owed by Resident for, among other things, utilities billing, cleaning, and carpet cleaning. In total, Resident owed $63.06 at move-out.
In the complaint, Resident asserts that she had already paid for certain utilities billing itemized on SODA. Utilities, however, are billed in arrears, such that a payment made in one month is for utilities servies provided in previous months. We are happy to go through Resident's ledger with her to illustrate each payment that she made for utilities billing and the calendar month for which each payment the utilities were used.
In the complaint, Resident also asserts that the cleaning and carpet cleaning charges were not justified. As a preliminary matter, Harrison Place Apartments has provided Resident with the invoices to back-up the charges assessed. Moreover, the actual charges incurred by Harrison Place Apartments were higher than the charges assessed to Resident. Resident further contends that she returned the apartment in the same general condition that it was allegedly in when she received possession of the apartment. The Apartment Inspection Checklist signed by Resident at move-in, however, does not contain notes consistent with the cleaning and carpet cleaning performed and needed following her move-out from the apartment. Again, we are happy to go through the back-up documentation with Resident to explain further these charges.
In sum, Although Resident may be disappointed that Harrison Place Apartments assessed the charges of which she complains, that disappointment does not equate to any wrongdoing on the part of Harrison Place Apartments. Moreover, the charges were expressly authorized under the lease. If Resident would like to do so, we are happy to discuss with her all line items on the SODA to confirm their accuracy and, if necessary, make any corrections. Resident may schedule such a discussion any time by contacting Community Manager at (317) 547-0000.
If you have any questions or need additional information, please do not hesitate to contact me. All right s and remedies reserved.
Very truly yours,
My issues with Harrison Place Apartments began the day I tried to move in and continued until the day I moved out. I was scheduled to move in on a very hot day in July and was promised a resident-ready apartment. When I arrived with a large trailer full of my belongings and two workers being paid to move them, there was a crew inside my apartment only half done installing carpet. When they finally finished, they began to throw the old carpet outside over the balcony and left staples and pieces of carpet all over the apartment. We realized this only after my two-year-old daughter had a staple stuck in the heel of her foot. I was told to move in anyway (after paying the movers for an extra hour of "work"). That evening when we settled in, it began to storm. During the storm, every single one of the fire alarms in the apartment began to go off in unison because the one in my daughter's new room was leaking water all over the new carpet. I called the emergency maintenance line, and no one showed up to fix it. My husband was finally able to stop the sounds, but the alarm that we had to remove was never fixed or replaced by the apartment despite our attempts to contact them. Throughout the time living there, we dealt with icy sidewalks, blaring music, and a nightly car alarm issue - all of which were never resolved by the office despite our asking. Because we were so unhappy, we decided to move out and began our house-buying process early. We spoke to the office and were told that we would be charged two months rent to break the lease and a prorated rent amount for the month of April. I filled out the forms and spoke to the office at least three times about what was owed, and these were the only charges mentioned by two different employees on various occasions. I moved out and paid them nearly $2,000 with the assurance that I would owe them nothing more. A few weeks later, a bill arrived in the mail stating that we owed them over $200. I called them and was informed that we had to pay back $41/month for the military discount we had received while living there (because apparently my husband's 8 years in the military no longer means anything since we moved out???). We also had to pay $50 to replace a set of blinds that our dog destroyed. I was very confused about both charges because I had been told numerous times we would owe nothing more. I was also angry that the $250 pet deposit and $20/month pet rent did not cover the $50 worth of damage to the blinds. I was told that the pet deposit was just an "administrative fee" that actually covered absolutely nothing. After handing over nearly $2,000 to an apartment with which I was entirely unhappy, I was now being "nickel and dimed" for anything else they could get out of me and had not budgeted for these charges because I was told many times I would owe nothing more. I am extremely unhappy with the management and the contracts. The customer service is terrible, and I will absolutely not recommend this apartment or any others owned by this company to anyone I know.
We have received the above-referenced customer complaint regarding Harrison Place ApartmentsThank you for bringing this matter to our attentionPer your request, Harrison Place Apartments submits the following response to the customer complaintHarrison Place Apartments strives to have a positive relationship with its residents.We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer serviceWhen such incidents do arise, they can be a helpful tool for both parties to improve their relationship with one anotherWe are hopeful that proves to be the case with Resident's complaint Harrison Place Apartments disputes and denies that it has improperly retained any monies of Resident and/or that it has overcharged her in any amountWe recognize, however, that we are not perfect and may periodically make an accounting error, which we would always be willing to correct upon learning of itResident moved out of her apartment on November 30, Harrison Place Apartments timely issued a Statement of Deposit Accounting ("SODA"), which itemized the amount owed by Resident for, among other things, utilities billing, cleaning, and carpet cleaningIn total, Resident owed $at move-outIn the complaint, Resident asserts that she had already paid for certain utilities billing itemized on SODAUtilities, however, are billed in arrears, such that a payment made in one month is for utilities servies provided in previous monthsWe are happy to go through Resident's ledger with her to illustrate each payment that she made for utilities billing and the calendar month for which each payment the utilities were used In the complaint, Resident also asserts that the cleaning and carpet cleaning charges were not justifiedAs a preliminary matter, Harrison Place Apartments has provided Resident with the invoices to bathe charges assessedMoreover, the actual charges incurred by Harrison Place Apartments were higher than the charges assessed to ResidentResident further contends that she returned the apartment in the same general condition that it was allegedly in when she received possession of the apartmentThe Apartment Inspection Checklist signed by Resident at move-in, however, does not contain notes consistent with the cleaning and carpet cleaning performed and needed following her move-out from the apartmentAgain, we are happy to go through the badocumentation with Resident to explain further these chargesIn sum, Although Resident may be disappointed that Harrison Place Apartments assessed the charges of which she complains, that disappointment does not equate to any wrongdoing on the part of Harrison Place ApartmentsMoreover, the charges were expressly authorized under the leaseIf Resident would like to do so, we are happy to discuss with her all line items on the SODA to confirm their accuracy and, if necessary, make any correctionsResident may schedule such a discussion any time by contacting Community Manager at (317) 547-If you have any questions or need additional information, please do not hesitate to contact meAll right s and remedies reservedVery truly yours, Ryan Stottlemyer Associate General Counsel
We have received the above-referenced customer complaint regarding Harrison Place Apartments. Thank you for bringing this matter to our attention. Per your request, Harrison Place Apartments submits the following response to the customer complaint.
Harrison Place Apartments strives to have...
a positive relationship with its residents.We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service. When such incidents do arise, they can be a helpful tool for both parties to improve their relationship with one another. We are hopeful that proves to be the case with Resident's complaint.
Harrison Place Apartments disputes and denies that it has improperly retained any monies of Resident and/or that it has overcharged her in any amount. We recognize, however, that we are not perfect and may periodically make an accounting error, which we would always be willing to correct upon learning of it.
Resident moved out of her apartment on November 30, 2015. Harrison Place Apartments timely issued a Statement of Deposit Accounting ("SODA"), which itemized the amount owed by Resident for, among other things, utilities billing, cleaning, and carpet cleaning. In total, Resident owed $63.06 at move-out.
In the complaint, Resident asserts that she had already paid for certain utilities billing itemized on SODA. Utilities, however, are billed in arrears, such that a payment made in one month is for utilities servies provided in previous months. We are happy to go through Resident's ledger with her to illustrate each payment that she made for utilities billing and the calendar month for which each payment the utilities were used.
In the complaint, Resident also asserts that the cleaning and carpet cleaning charges were not justified. As a preliminary matter, Harrison Place Apartments has provided Resident with the invoices to back-up the charges assessed. Moreover, the actual charges incurred by Harrison Place Apartments were higher than the charges assessed to Resident. Resident further contends that she returned the apartment in the same general condition that it was allegedly in when she received possession of the apartment. The Apartment Inspection Checklist signed by Resident at move-in, however, does not contain notes consistent with the cleaning and carpet cleaning performed and needed following her move-out from the apartment. Again, we are happy to go through the back-up documentation with Resident to explain further these charges.
In sum, Although Resident may be disappointed that Harrison Place Apartments assessed the charges of which she complains, that disappointment does not equate to any wrongdoing on the part of Harrison Place Apartments. Moreover, the charges were expressly authorized under the lease. If Resident would like to do so, we are happy to discuss with her all line items on the SODA to confirm their accuracy and, if necessary, make any corrections. Resident may schedule such a discussion any time by contacting Community Manager at (317) 547-0000.
If you have any questions or need additional information, please do not hesitate to contact me. All right s and remedies reserved.
Very truly yours,
Ryan Stottlemyer
Associate General Counsel
My issues with Harrison Place Apartments began the day I tried to move in and continued until the day I moved out. I was scheduled to move in on a very hot day in July and was promised a resident-ready apartment. When I arrived with a large trailer full of my belongings and two workers being paid to move them, there was a crew inside my apartment only half done installing carpet. When they finally finished, they began to throw the old carpet outside over the balcony and left staples and pieces of carpet all over the apartment. We realized this only after my two-year-old daughter had a staple stuck in the heel of her foot. I was told to move in anyway (after paying the movers for an extra hour of "work"). That evening when we settled in, it began to storm. During the storm, every single one of the fire alarms in the apartment began to go off in unison because the one in my daughter's new room was leaking water all over the new carpet. I called the emergency maintenance line, and no one showed up to fix it. My husband was finally able to stop the sounds, but the alarm that we had to remove was never fixed or replaced by the apartment despite our attempts to contact them. Throughout the time living there, we dealt with icy sidewalks, blaring music, and a nightly car alarm issue - all of which were never resolved by the office despite our asking. Because we were so unhappy, we decided to move out and began our house-buying process early. We spoke to the office and were told that we would be charged two months rent to break the lease and a prorated rent amount for the month of April. I filled out the forms and spoke to the office at least three times about what was owed, and these were the only charges mentioned by two different employees on various occasions. I moved out and paid them nearly $2,000 with the assurance that I would owe them nothing more. A few weeks later, a bill arrived in the mail stating that we owed them over $200. I called them and was informed that we had to pay back $41/month for the military discount we had received while living there (because apparently my husband's 8 years in the military no longer means anything since we moved out???). We also had to pay $50 to replace a set of blinds that our dog destroyed. I was very confused about both charges because I had been told numerous times we would owe nothing more. I was also angry that the $250 pet deposit and $20/month pet rent did not cover the $50 worth of damage to the blinds. I was told that the pet deposit was just an "administrative fee" that actually covered absolutely nothing. After handing over nearly $2,000 to an apartment with which I was entirely unhappy, I was now being "nickel and dimed" for anything else they could get out of me and had not budgeted for these charges because I was told many times I would owe nothing more. I am extremely unhappy with the management and the contracts. The customer service is terrible, and I will absolutely not recommend this apartment or any others owned by this company to anyone I know.