This company is not obeying the lawOnce you buy a ticket from them you have under the law days to cancel your purchaseHowever, this company does not allow you to make the change in their webpage because you find server issues not allowing you to do soThey do not answer their phones eitherWho could do something about it?
I will never use this site again and NEVER recommend them to anyonePlease stay away, use Expedia or some other U.Swell known website that responds better to problems and has a great usability and reputation
I recently booked my hotel stay with despegar.comfor adult and children and my initial reservation (showing adult and kids) looked fine before I put in my credit card numberI pre-paid for the trip and received a confirmation that was a "pdf attachment" and assumed that everything is still ok because I just verified all the info on the computer screen before entering my credit cardHowever, when I was checking into the hotel in Mexico, Grand Sirenis Riviera Maya Resort & Spa, I gave the hotel agent passports (mine and two others for my boys ages and 9), my reservation in the hotel system said adults and not adult and kids which was incorrectI said to the hotel agent that it must be a despegar.com mistake and that we should call them
I waited for more than hours for my problem to be fixed which was not even fixed at the endThe despegar agent that answered our call minutes later, said that they will call us back with a solution and me and my two kids waited tired, hungry and miserable another minutes (after being on a long flight and taking a one hour taxi ride from CUN airport) for her to call us back and let us know that it is not their problem, the hotel will have to fix my problemThe hotel fixed my problem by making me pay more moneyThe hotel agent *** ** did not let me check in until I paid an additional $
At the end, I overpaid for the room and had no help from the booking agency despegar.comMy first day at the hotel was so miserable because I felt helpless in a foreign country and could not do anything about itOn top of it all, the hotel agent said in the mean tone "this is Mexico, not America, and we do things differently here" I think he meant that customer service that we expect in America when we have issues is too nice and in Mexico it is more harsh because he told me I can leave the hotel or if I want to stay and check in, I have to pay extra $
When I finally checked in, emailed despegar.com and I waited for the despegar.comto respond to my email asking them to help me with the additional cost (after all, their website somehow made the switch children for an adult)They responded back and said there is nothing they can doI called them again over the phone, and same thing, they cannot help meI will never use this site again and NEVER recommend them to anyonePlease stay away, use Expedia or some other U.Swell known website that responds better to problems and has a great usability and reputation
Booked a room at DoubleTree in OrlandoArrived at the hotel to find out that the reservation never went through, even though I was already chargedVery unreliable company
Our return flight was not confirmed and we were left stranded in Mexico City
We bought (people) a round trip from Dallas to Colombia and from Colombia to dallasA few weeks before the trip we get a call from a Despegar rep, she says that there has been a change and our return flight has changed and it will be about hours later than our original FlightShe confirmed that was the only change and everything else was booked and remained the sameOn our way back, we had a layover in Mexico CityWe go to the check in counter to get our tickets and the airline rep says that our reservation was never confirmedWe tell her that there must be a mistake, she says "you were booked but a few weeks ago there was a change and the new reservation was never confirmed, you don't have tickets." We tried to contact Despegar but to no availWe even created a Twitter profile to send them a tweet and nothingWe were stranded in Mexico City! We all had to purchase new tickets and spend unreasona
SCAM: I made a reservation through Despegar.com for nights at Hotel Blu in FL: Facilities were not what was shown on pictures, problems with the credit card charges, and no real offices to talk to someone for customer serviceAvoid!
Reservation#XXXXXXXXX
Despegar case#XXXXXXX
I WAS GUARANTEED THAT ECONOMY CAR RENTAL ONE HONOR MY RESERVATIONTHEY CHARGED $ADDITIONAINSURANCE
Reservation was made with despega.com for a town & Country auto from april 9-I called despegar before my trip date and I was assured that there would be no additional insurance chargesWhen I got to my destination economy car rental aka signature car rental charged me an additional $because they dont honor despegar.com auto insurance and needed a credit card with a $credit line to hold until car is returnedI called despegar and put in a complainSince I had not heard from them I called today and their excuse was that I had not sent in the documentation they asked forPlease verify thisI have never had problems with despegar.com beforeI had no choice but to pay for the rental until despegar.com took care of the problem, which never happenedThank You *** F ***
I booked a round-trip flight with Despegar.com, but cancelled one leg due to medical reasonsDespegar agreed to refund, but did not transferred yet
Booking #XXXXXXXXXX
I booked a round trip between DTW-EZE, but due to an accident I had to had surgery during my stay in Argentina, and for medical recommendation I had to cancel the flight back
I opened the refund case SU-XXXXXX, and after several exchanges providing all the evidence, medical recommendations, X-rays, etc., on January 18, Despegar.com agreed to reimburse me USD for the cancelled return flight
On January 23, Desepegar contacted me asking me for my banking information to transfer the funds, I provided the requested information and on the same day, I receive the following confirmation: "We appreciate your attention and the information given to us,
We continue with these process, through your request SXXXXXXXX, you will received these refund aproximatelly in days."
The weeks passed by, and from
Overcharging change in ticket due to my mother 's deceaseDespegar sent days before the change in Ticket, charge $and now $iT S ABUSE
ON 2/10/I requested a change in my original ticket to Peru on 3/9/due to an emergency call that my mother was very sick and diying
Despegar.com respponed changing to 2/14/2017, to clear my payment of$I authorized my Bank, in the meantime Despegar called me saying it was late for that change that they will give me another date, by thenmy mother die on 2/13/ I talked to Despegar again explaining that I have to leave at least for the funeral, so , they send me another date leaving Miami 2/and arriving to San Salvador same day and leaving to Lima-Peru and arriving on the 2/16/IT WAS TOO LATE, the funeral took days
Again, in betheen complaing with them, gave another date, however they want to charge me $$extraIn one word, they do not give me the expected date, and anytime they want to charge me Its
NO refund after MAJOR change in itinerary:
I bought a ticket for my mother in October From Bogota to Sydney(booking noXXXXXXXXXX)
I received a major change notification of her flight on the 4th of JanuaryThe options that despegar is offering us, do not suit my mother's requirements since she will have to wait about hours in LAX for the conection or go to three diferent airports in USA before arrive to BogotaIf those options were the ones in the webpage at the beginning I wouldn't have bought the tickets
After several phone calls and emails, on the 11th of January they agreed to refund the money, then on the 23rd of January, they sent me an email saying they won't make the refund and If my mom doesn't show up at the airport the ticket will be void and the money will be lost
we have less than a month to solve the problem (Ticket departure 22nd of February 2017), and Despegar is playing with us saying that they are going to make the refund and then taking i
Used this online travel agency to book a trip to Santiago, Chile for this coming March I have had issues with the trip I purchased and have tried numerous times to contact this company I have tried email (with no response) and have called the phone number listed on their website The option to use the voicemail in English switches to Spanish I have had no communication from them and no response whatsoever from them to address my booking issues
My son booked and paid for a flight through despegar.com
The money was taken yet there was no record of his purchase at the airpotRefund please
My son is travelling in South AmericaHe booked a flight through despegar.com from *** to *** and paid pesoWhen he arrived at the airport he was told there was no place for him on the planeHe saved his own money to pay for his trip, and had to book another flight (261USD)He has tried calling the company, no answerHe has emailed twice, no responseI'm contacting you from the UK to help solve this issueI have tweeted the complaint, tried calling myself but to no availIt appears that on this occasion despegar have got it wrongIn the UK a simple refund is typically straight forwardAny help in this matter would be greatly appreciated
His name: *** ***
Booking ref number: XXXXXXXXXX
Date of flight: June X XXXX
Flight details: Pasto-Bogata, Bogata-Medillin
Cost
Bought the ticket with them, the airline changed the flight and it's been over a month to try to get a revise ticket with no luck
Bought the ticket with them, then we were notified by them that the airline changed the flight We have been trying to obtain a revise ticket and confirmation for a month We have called several times and all we get is that the system is down and now that they are waiting on the airline to obtain a new ticket They always tell me you will get it by the end of business day and nothing I call the next day and the same excuse I have asked to speak to manager and they tell me he/she is so busy that they need to put me on hold I have asked for corporation information and they told me that they can't give me that information I have been put on hold for a long time and they keep telling please hold and nothingThe passenger is set to fly tomorrow morning and I have no confirmation nor a boarding ticket to give them They are going there blind sided
I purchased a flight in Argentina from Despegar.comWhen I had a problem, there was no way to get in touch with a customer service representative All options on the automated phone system for the number listed on their page referred me to their websiteThe website had no way for me to send an email to the company Even though the airline that my ticket was for offers options to resolve my issue, if you buy the ticket through Despegar, you have to go through Despegar.com to fix the problem but they make it impossible for you to be able to reach a person to fix anything
We have been trying to get a refund for unused part of a hotel stay for monthsDespegar is dragging the issue out and refusing to refund our money
On 11/20/we booked nights in a hotel through Despegar.comOn arrival we found the place to be unlivableBroken doors, broken furniture, holes in the wall to the outside, cockroaches, and strangers unlocking our door in the middle of the night
We immediately contacted the company and requested a transfer or a refundThere was no answerWe stayed there one more night hoping for a response, but did not receive anyWe wrote on their complaint line that we are moving out and are requesting a refundWe also informed the manager (owner?) of the hotel that we are moving out
We then booked a different hotel and had a decent rest of the trip
Several days later we received an email asking for details and promising to resolve the issue within hoursWe sent the pictures of the roach and the broken furnitureThere was n
This company is not obeying the lawOnce you buy a ticket from them you have under the law days to cancel your purchaseHowever, this company does not allow you to make the change in their webpage because you find server issues not allowing you to do soThey do not answer their phones eitherWho could do something about it?
I will never use this site again and NEVER recommend them to anyonePlease stay away, use Expedia or some other U.Swell known website that responds better to problems and has a great usability and reputation
I recently booked my hotel stay with despegar.comfor adult and children and my initial reservation (showing adult and kids) looked fine before I put in my credit card numberI pre-paid for the trip and received a confirmation that was a "pdf attachment" and assumed that everything is still ok because I just verified all the info on the computer screen before entering my credit cardHowever, when I was checking into the hotel in Mexico, Grand Sirenis Riviera Maya Resort & Spa, I gave the hotel agent passports (mine and two others for my boys ages and 9), my reservation in the hotel system said adults and not adult and kids which was incorrectI said to the hotel agent that it must be a despegar.com mistake and that we should call them
I waited for more than hours for my problem to be fixed which was not even fixed at the endThe despegar agent that answered our call minutes later, said that they will call us back with a solution and me and my two kids waited tired, hungry and miserable another minutes (after being on a long flight and taking a one hour taxi ride from CUN airport) for her to call us back and let us know that it is not their problem, the hotel will have to fix my problemThe hotel fixed my problem by making me pay more moneyThe hotel agent *** ** did not let me check in until I paid an additional $
At the end, I overpaid for the room and had no help from the booking agency despegar.comMy first day at the hotel was so miserable because I felt helpless in a foreign country and could not do anything about itOn top of it all, the hotel agent said in the mean tone "this is Mexico, not America, and we do things differently here" I think he meant that customer service that we expect in America when we have issues is too nice and in Mexico it is more harsh because he told me I can leave the hotel or if I want to stay and check in, I have to pay extra $
When I finally checked in, emailed despegar.com and I waited for the despegar.comto respond to my email asking them to help me with the additional cost (after all, their website somehow made the switch children for an adult)They responded back and said there is nothing they can doI called them again over the phone, and same thing, they cannot help meI will never use this site again and NEVER recommend them to anyonePlease stay away, use Expedia or some other U.Swell known website that responds better to problems and has a great usability and reputation
Booked a room at DoubleTree in OrlandoArrived at the hotel to find out that the reservation never went through, even though I was already chargedVery unreliable company
Our return flight was not confirmed and we were left stranded in Mexico City
We bought (people) a round trip from Dallas to Colombia and from Colombia to dallasA few weeks before the trip we get a call from a Despegar rep, she says that there has been a change and our return flight has changed and it will be about hours later than our original FlightShe confirmed that was the only change and everything else was booked and remained the sameOn our way back, we had a layover in Mexico CityWe go to the check in counter to get our tickets and the airline rep says that our reservation was never confirmedWe tell her that there must be a mistake, she says "you were booked but a few weeks ago there was a change and the new reservation was never confirmed, you don't have tickets." We tried to contact Despegar but to no availWe even created a Twitter profile to send them a tweet and nothingWe were stranded in Mexico City! We all had to purchase new tickets and spend unreasona
SCAM: I made a reservation through Despegar.com for nights at Hotel Blu in FL: Facilities were not what was shown on pictures, problems with the credit card charges, and no real offices to talk to someone for customer serviceAvoid!
Reservation#XXXXXXXXX
Despegar case#XXXXXXX
I WAS GUARANTEED THAT ECONOMY CAR RENTAL ONE HONOR MY RESERVATIONTHEY CHARGED $ADDITIONAINSURANCE
Reservation was made with despega.com for a town & Country auto from april 9-I called despegar before my trip date and I was assured that there would be no additional insurance chargesWhen I got to my destination economy car rental aka signature car rental charged me an additional $because they dont honor despegar.com auto insurance and needed a credit card with a $credit line to hold until car is returnedI called despegar and put in a complainSince I had not heard from them I called today and their excuse was that I had not sent in the documentation they asked forPlease verify thisI have never had problems with despegar.com beforeI had no choice but to pay for the rental until despegar.com took care of the problem, which never happenedThank You *** F ***
I booked a round-trip flight with Despegar.com, but cancelled one leg due to medical reasonsDespegar agreed to refund, but did not transferred yet
Booking #XXXXXXXXXX
I booked a round trip between DTW-EZE, but due to an accident I had to had surgery during my stay in Argentina, and for medical recommendation I had to cancel the flight back
I opened the refund case SU-XXXXXX, and after several exchanges providing all the evidence, medical recommendations, X-rays, etc., on January 18, Despegar.com agreed to reimburse me USD for the cancelled return flight
On January 23, Desepegar contacted me asking me for my banking information to transfer the funds, I provided the requested information and on the same day, I receive the following confirmation: "We appreciate your attention and the information given to us,
We continue with these process, through your request SXXXXXXXX, you will received these refund aproximatelly in days."
The weeks passed by, and from
Overcharging change in ticket due to my mother 's deceaseDespegar sent days before the change in Ticket, charge $and now $iT S ABUSE
ON 2/10/I requested a change in my original ticket to Peru on 3/9/due to an emergency call that my mother was very sick and diying
Despegar.com respponed changing to 2/14/2017, to clear my payment of$I authorized my Bank, in the meantime Despegar called me saying it was late for that change that they will give me another date, by thenmy mother die on 2/13/ I talked to Despegar again explaining that I have to leave at least for the funeral, so , they send me another date leaving Miami 2/and arriving to San Salvador same day and leaving to Lima-Peru and arriving on the 2/16/IT WAS TOO LATE, the funeral took days
Again, in betheen complaing with them, gave another date, however they want to charge me $$extraIn one word, they do not give me the expected date, and anytime they want to charge me Its
NO refund after MAJOR change in itinerary:
I bought a ticket for my mother in October From Bogota to Sydney(booking noXXXXXXXXXX)
I received a major change notification of her flight on the 4th of JanuaryThe options that despegar is offering us, do not suit my mother's requirements since she will have to wait about hours in LAX for the conection or go to three diferent airports in USA before arrive to BogotaIf those options were the ones in the webpage at the beginning I wouldn't have bought the tickets
After several phone calls and emails, on the 11th of January they agreed to refund the money, then on the 23rd of January, they sent me an email saying they won't make the refund and If my mom doesn't show up at the airport the ticket will be void and the money will be lost
we have less than a month to solve the problem (Ticket departure 22nd of February 2017), and Despegar is playing with us saying that they are going to make the refund and then taking i
Used this online travel agency to book a trip to Santiago, Chile for this coming March I have had issues with the trip I purchased and have tried numerous times to contact this company I have tried email (with no response) and have called the phone number listed on their website The option to use the voicemail in English switches to Spanish I have had no communication from them and no response whatsoever from them to address my booking issues
My son booked and paid for a flight through despegar.com
The money was taken yet there was no record of his purchase at the airpotRefund please
My son is travelling in South AmericaHe booked a flight through despegar.com from *** to *** and paid pesoWhen he arrived at the airport he was told there was no place for him on the planeHe saved his own money to pay for his trip, and had to book another flight (261USD)He has tried calling the company, no answerHe has emailed twice, no responseI'm contacting you from the UK to help solve this issueI have tweeted the complaint, tried calling myself but to no availIt appears that on this occasion despegar have got it wrongIn the UK a simple refund is typically straight forwardAny help in this matter would be greatly appreciated
His name: *** ***
Booking ref number: XXXXXXXXXX
Date of flight: June X XXXX
Flight details: Pasto-Bogata, Bogata-Medillin
Cost
Bought the ticket with them, the airline changed the flight and it's been over a month to try to get a revise ticket with no luck
Bought the ticket with them, then we were notified by them that the airline changed the flight We have been trying to obtain a revise ticket and confirmation for a month We have called several times and all we get is that the system is down and now that they are waiting on the airline to obtain a new ticket They always tell me you will get it by the end of business day and nothing I call the next day and the same excuse I have asked to speak to manager and they tell me he/she is so busy that they need to put me on hold I have asked for corporation information and they told me that they can't give me that information I have been put on hold for a long time and they keep telling please hold and nothingThe passenger is set to fly tomorrow morning and I have no confirmation nor a boarding ticket to give them They are going there blind sided
I purchased a flight in Argentina from Despegar.comWhen I had a problem, there was no way to get in touch with a customer service representative All options on the automated phone system for the number listed on their page referred me to their websiteThe website had no way for me to send an email to the company Even though the airline that my ticket was for offers options to resolve my issue, if you buy the ticket through Despegar, you have to go through Despegar.com to fix the problem but they make it impossible for you to be able to reach a person to fix anything
We have been trying to get a refund for unused part of a hotel stay for monthsDespegar is dragging the issue out and refusing to refund our money
On 11/20/we booked nights in a hotel through Despegar.comOn arrival we found the place to be unlivableBroken doors, broken furniture, holes in the wall to the outside, cockroaches, and strangers unlocking our door in the middle of the night
We immediately contacted the company and requested a transfer or a refundThere was no answerWe stayed there one more night hoping for a response, but did not receive anyWe wrote on their complaint line that we are moving out and are requesting a refundWe also informed the manager (owner?) of the hotel that we are moving out
We then booked a different hotel and had a decent rest of the trip
Several days later we received an email asking for details and promising to resolve the issue within hoursWe sent the pictures of the roach and the broken furnitureThere was n