Harrison's Marine & RV

We did offer to tow trailer down at consumers expenseHe did not think he should payConsumer came in and picked up water tank last week and said he found someone to put it in for himService Manager informed him to bring back old water tank for warranty claimAs far as DMV, here is the latest update from my bookkeeper dated 10/12/2015:Good Morning Steve,I followed up with DMV this morning regarding the Registration Process for Mr [redacted] , VIN# [redacted] .As of 10/12/the 2nd check I submitted for the underpaid fees has not been processed through DMV, it has neither been cleared through our bankDmv Clerk recommended that I send a new check with a statement of facts to get the process moving again as they had it on hold for fees.I will be processing the statement of facts and sending in a new check today.Thanks,***

I am rejecting this response because: We repeat our argument that the two problems with our [redacted] Cruiser trailer that are under warrantee can be corrected at the RV park without hauling it back to the service shop at Harrisons Marine & RV Both their technician and the manufacture said it could be done this way Second, Harrisons has not offered, either in writing nor orally, to tow our trailer down to their shop if we pay for gas and etc(what ever etcmeans?)Third, we still have not received the DMV plates The information that Harrisons under paid the registration came fro the DMV office

I am rejecting this response because: This our second letter to the owner of Harrison's Marine RV As of 8/no response[redacted] *** August 21, 2015Harrison’s Marine RV [redacted] *** Dear Mr***, We appreciate your responding; however, you did not help ussolve the problems we are having with your service department that delivered adefective Shadow Cruiser trailer to us Besides the obvious leaks that weren’t seen when beingchecked out on your lot, it had an electrical problem that should have been caught To us it wasn’t obvious because we did not knowenough There is a small light below thecontrol panel that was red during our walk-through, was red after we hooked upthe trailer We didn’t stay in it then,but when we returned five days later, it was still red and we had no hot waterand a warm refrigerator The manager ofChateau Shasta said it was a bad converter or battery When your service technician, ***, came upto fix the leaks (fixed one, found the source of the 2nd leak), he noted that we had an electricalproblem and thought it might be a bad batteryHe said that he would order a new fresh water tank and an antenna boardand would mention the electrical problem He may not have mentioned it, because your service manager, ***,charged us $before he would send [redacted] to replace the bad converter When the it was replaced, the indicatorlight immediately turned green Now, [redacted] demands that we tow our trailer back toHarrrison’s to replace the leaky tank that can be replaced here in MtShasta,which both [redacted] and the Shadow Cruiser HQ said could be doneI wonder how much [redacted] and your general manager have toldyou about the way they are treating usAre you aware that your general manager called me a “Jerk” in your showroom in front of staff and customers? Ido not call people names and don’t use cuss wordsHave they told you that we have filed a complaint with theRevdex.com?I’m afraid that your general and service managers are givingHarrison’s Marine RV a bad nameAll we ask is that Harrison’s RV replace the two defectiveparts which are under warranty without any charge to us and do it at ourlocation in MtShasta, only miles from Harrison’s RVWe hope you can help sort out these problems [redacted] ***

We appreciate your business and I am aware of issues you have had and what we have done to remedy themWe do a complete walk through with everything running in the trailer so you can see how things work and that works correctly the day you pickup or pay for your trailer and that is why it takes as
long as it does to go over the trailer with each customer.All repair works is to be done at the dealership, we normally do not offer mobile serviceWe did go to your location twice at a discount or free of charge since you did just purchase the trailer, to go above our service parameters to try and get the few issues taken care of for you for good customer serviceWe also offered to go to your location again if you pay for our travel time, but we would rather not do that because of the chances of nothing having everything to do the job, is very high, and that is why we do not offer mobile service, unless we are really trying to take care of our customers like yourself.We can take care of any service or warranty needs just give us a call to make an appointment to bring in your RV to have it serviced or repairedWe also offered to make a one day appointment if you would prefer.Thanks *** ***

I am rejecting this response because: This our second letter to the owner of Harrison's Marine RV As of 8/no response.*** *** August 21, 2015Harrison’s Marine RV*** *** ***
*** ** *** Dear Mr***, We appreciate your responding; however, you did not help ussolve the problems we are having with your service department that delivered adefective Shadow Cruiser trailer to us. Besides the obvious leaks that weren’t seen when beingchecked out on your lot, it had an electrical problem that should have been caught. To us it wasn’t obvious because we did not knowenough. There is a small light below thecontrol panel that was red during our walk-through, was red after we hooked upthe trailer. We didn’t stay in it then,but when we returned five days later, it was still red and we had no hot waterand a warm refrigerator. The manager ofChateau Shasta said it was a bad converter or battery. When your service technician, ***, came upto fix the leaks (fixed one, found the source of the 2nd leak), he noted that we had an electricalproblem and thought it might be a bad battery. He said that he would order a new fresh water tank and an antenna boardand would mention the electrical problem. He may not have mentioned it, because your service manager, ***,charged us $before he would send *** to replace the bad converter. When the it was replaced, the indicatorlight immediately turned green. Now, *** demands that we tow our trailer back toHarrrison’s to replace the leaky tank that can be replaced here in MtShasta,which both *** and the Shadow Cruiser HQ said could be done. I wonder how much *** and your general manager have toldyou about the way they are treating us. Are you aware that your general manager called me a “Jerk” in your showroom in front of staff and customers? Ido not call people names and don’t use cuss words. Have they told you that we have filed a complaint with theRevdex.com?I’m afraid that your general and service managers are givingHarrison’s Marine RV a bad name. All we ask is that Harrison’s RV replace the two defectiveparts which are under warranty without any charge to us and do it at ourlocation in MtShasta, only miles from Harrison’s RV. We hope you can help sort out these problems. *** *** *** *** *** *** ** ***

I am rejecting this response because: We repeat our argument that the two problems with our *** Cruiser trailer that are under warrantee can be corrected at the RV park without hauling it back to the service shop at Harrisons Marine & RV Both their technician and the manufacture said it could be done this way Second, Harrisons has not offered, either in writing nor orally, to tow our trailer down to their shop if we pay for gas and etc(what ever etcmeans?)Third, we still have not received the DMV plates The information that Harrisons under paid the registration came fro the DMV office

I am rejecting this response because: His account of what happened is not trueThe first two times the boat was on the lake the prop cavitatedThe cause was determined the mounting was in correctThat was solvedHis claim that the boat performed correctly is falseThat is why the Factory agreed to take the boat back and repair it to my satisfaction

We did offer to tow trailer down at consumers expenseHe did not think he should payConsumer came in and picked up water tank last week and said he found someone to put it in for himService Manager informed him to bring back old water tank for warranty claim. As far as DMV, here is the latest update from my bookkeeper dated 10/12/2015:Good Morning Steve,I followed up with DMV this morning regarding the Registration Process for Mr ***, VIN#***.As of 10/12/the 2nd check I submitted for the underpaid fees has not been processed through DMV, it has neither been cleared through our bank. Dmv Clerk recommended that I send a new check with a statement of facts to get the process moving again as they had it on hold for fees.I will be processing the statement of facts and sending in a new check today.Thanks,***

Revdex.com:In regards to the complaint of *** ***, the boat ran just fine and performed beautifully on the lake as I was on a test ride with my Service ManagerThe complaint is the amount of water spray that sprayed out the back underneath the middle pontoonThe spray was a little too high for the
customers liking because it got the motor wetNot once did the boat fail to operate as stated by customer a few times in his complaint, failed test drive is not an accurate accusation as the boat ran wonderful, he just didn't like the amount of sprayWe contacted the factory to have recommendations on diminishing this sprayWe have done everything the factory has told us to do and put MrCarter first in line every single time he brought it in and we did all we could to get the boat back to him as soon as possible once receivedFactory told us to put a new center toon on, we did......put on muskrat guard, we didput ladder on with extended swim platform for spray....we didWe are still in contact with the factory on other solutions in hopes of satisfying the customer.Sincerely,*** ***