DON't BY ANYTHING FROM HARROW'S!!!!!!!! IF YOU DO, YOU BETTER NOT LOSE YOUR RECEIPT My wife and I went to the Melville store Sunday, December *, and spent over $on a few items, one of which was a light up mesh sleighWhen I took it out of the box on Thursday, December *, 2016, I noticed that a weld on the bottom of the sleigh was brokenWe looked all over the house, but were unable to locate the recieptI put the sleigh in my car with all the packaging and the box and traveled the half hour back to Harrow's on [redacted] I explained the situation to the heavy woman, who insisted that she was the Head manager of the store and only managerAlthough they knew that we had purchased it there on Sunday, they refused to exchange it for one that wasn't brokenShe said," [redacted] "What a *** What kind of Customer service is that? How can a store sell you something and not exchange it with the same item if it's defective out of the box? We weren't looking for a refund, just a nice decoration for ChristmasShe said we should call the manufacturer and maybe they would replace itI don't know any other store, that would not exchange an item, that they knew came from their storeI've been shopping there for years, BUT I WOULD NOT STEP FOOT IN ANOTHER HARROW"S AGAIN!!!! NEITHER SHOULD YOU!!!!
Saw a foot blow up nativity set before Christmas for After Christmas ad is 50% off and then an additional 30% offThe store penned in a "2" before the preprinted price making it $ associates were nasty when questionedStore manager said take it or leave it..if you dont like it its too badadvertisingPrice gouging and an insult to their customers intelligencePicture available upon requestCustomer lost for illegal business practices and advertising
DON't BY ANYTHING FROM HARROW'S!!!!!!!! IF YOU DO, YOU BETTER NOT LOSE YOUR RECEIPT
My wife and I went to the Melville store Sunday, December *, and spent over $on a few items, one of which was a light up mesh sleighWhen I took it out of the box on Thursday, December *, 2016, I noticed that a weld on the bottom of the sleigh was brokenWe looked all over the house, but were unable to locate the recieptI put the sleigh in my car with all the packaging and the box and traveled the half hour back to Harrow's on *** *** ** ***I explained the situation to the heavy woman, who insisted that she was the Head manager of the store and only managerAlthough they knew that we had purchased it there on Sunday, they refused to exchange it for one that wasn't brokenShe said," *** *** *** *** ** *** *** * ***"What a *** What kind of Customer service is that? How can a store sell you something and not exchange it with the same item if it's defective out of the box? We weren't looking for a refund, just a nice decoration for ChristmasShe said we should call the manufacturer and maybe they would replace itI don't know any other store, that would not exchange an item, that they knew came from their storeI've been shopping there for years, BUT I WOULD NOT STEP FOOT IN ANOTHER HARROW"S AGAIN!!!! NEITHER SHOULD YOU!!!!
Hello, We are sorry to hear of your issue with the tree you purchased from Harrows. All sales are final on any purchases during our after Christmas clearance. This is noted on your receipt, at the front door of the store, and at the register counter. The tree may have
a warranty through the manufacturer which can be reached online at ***. Harrows
DON't BY ANYTHING FROM HARROW'S!!!!!!!! IF YOU DO, YOU BETTER NOT LOSE YOUR RECEIPT My wife and I went to the Melville store Sunday, December *, and spent over $on a few items, one of which was a light up mesh sleighWhen I took it out of the box on Thursday, December *, 2016, I noticed that a weld on the bottom of the sleigh was brokenWe looked all over the house, but were unable to locate the recieptI put the sleigh in my car with all the packaging and the box and traveled the half hour back to Harrow's on [redacted] I explained the situation to the heavy woman, who insisted that she was the Head manager of the store and only managerAlthough they knew that we had purchased it there on Sunday, they refused to exchange it for one that wasn't brokenShe said," [redacted] "What a *** What kind of Customer service is that? How can a store sell you something and not exchange it with the same item if it's defective out of the box? We weren't looking for a refund, just a nice decoration for ChristmasShe said we should call the manufacturer and maybe they would replace itI don't know any other store, that would not exchange an item, that they knew came from their storeI've been shopping there for years, BUT I WOULD NOT STEP FOOT IN ANOTHER HARROW"S AGAIN!!!! NEITHER SHOULD YOU!!!!
Saw a foot blow up nativity set before Christmas for After Christmas ad is 50% off and then an additional 30% offThe store penned in a "2" before the preprinted price making it $ associates were nasty when questionedStore manager said take it or leave it..if you dont like it its too badadvertisingPrice gouging and an insult to their customers intelligencePicture available upon requestCustomer lost for illegal business practices and advertising
DON't BY ANYTHING FROM HARROW'S!!!!!!!! IF YOU DO, YOU BETTER NOT LOSE YOUR RECEIPT
My wife and I went to the Melville store Sunday, December *, and spent over $on a few items, one of which was a light up mesh sleighWhen I took it out of the box on Thursday, December *, 2016, I noticed that a weld on the bottom of the sleigh was brokenWe looked all over the house, but were unable to locate the recieptI put the sleigh in my car with all the packaging and the box and traveled the half hour back to Harrow's on *** *** ** ***I explained the situation to the heavy woman, who insisted that she was the Head manager of the store and only managerAlthough they knew that we had purchased it there on Sunday, they refused to exchange it for one that wasn't brokenShe said," *** *** *** *** ** *** *** * ***"What a *** What kind of Customer service is that? How can a store sell you something and not exchange it with the same item if it's defective out of the box? We weren't looking for a refund, just a nice decoration for ChristmasShe said we should call the manufacturer and maybe they would replace itI don't know any other store, that would not exchange an item, that they knew came from their storeI've been shopping there for years, BUT I WOULD NOT STEP FOOT IN ANOTHER HARROW"S AGAIN!!!! NEITHER SHOULD YOU!!!!
Hello, We are sorry to hear of your issue with the tree you purchased from Harrows. All sales are final on any purchases during our after Christmas clearance. This is noted on your receipt, at the front door of the store, and at the register counter. The tree may have
a warranty through the manufacturer which can be reached online at ***. Harrows