Harry Brown's Family Automotive-GM & Chrysler

Spoke to Mr ***, who confirms that he has been contacted by Harry Brown's.Says repair work has not been completed as yet, but he has been told that the dealership will have a replacement part in shortly, and will complete repair / replacement then.Revdex.com advised Mr *** that complaint will be
closed 'Resolved' at this time pending completion of the work, but that he can contact Revdex.com to have complaint re-opened if additional follwith dealership is needed

Initial Business Response /* (1000, 9, 2015/12/16) */
Received business response via fax to Revdex.comScan is attached (includes screenshot of e-mail exchange); text of accompanying letter reads as follows:
"RE: *** *** Case #***
*** ***'s inquiry on the Ram Truck
#began in NovemberThe advertised price on this Ram Truck (and most of our other diesel Ram Trucks) did change from November to DecemberPricing can and does change due to consumer incentives, inventory levels, and market supply
Mr *** acknowledged the price change on December 2nd in e-mail correspondence with our sales department, citing the price change as his reason for not purchasing the truckMr ***'s purchases are at his discretion -- the fact that he 'lost out on the other truck' has no bearing on our pricing
Mr ***'s e-mail message to our sales department:
(screenshot of e-mail exchange -- text reads "Since the truck went from $48,to $50,I will not be coming this weekend thanks for your help")

We have contacted Mr*** and fixed his mirror

December 21, We are in receipt on Mr***’s complaint from December 19thOur records show: Purchase date: 2-17-2017Purchase price: $21,Jeep Grand Cherokee with 86,milesPurchase contract represented vehicle ‘as is’ with no warrantyIn addition, there is no provision
in the purchase contract that the dealership will repurchase the vehicle.Miles driven since purchase: approximately 20, Since his February purchase, Mr***’s vehicle has been in our service department on three occasions, March 13, April & October 31, for duplicate repairs due to a failed part- a compressorEach time, there has been no charge to Mr***, due to the compressor being covered under parts warranty Although there’s been no charge to Mr***, we understand and share his frustrationOur service manager, Roger ***, has opened a case with Chrysler, to report and find a solution to the failing compressorsMr*** reached out to Mr***, to get the vehicle back in for an assessment and verification that the compressor has failedWe have picked up the Jeep, gave Mr*** a loaner vehicle, and will diagnose the issue and be back in touch with Mr*** as soon as possible We’re confident we can work with Mr*** to fix the compressor issue, if indeed, that’s what’s occurring at this timeWe will also work again with him, if he wishes to trade in the Jeep for another vehicle