As the owner I can understand your frustrationWe are one of the few bridal stores to offer an alterations package price to avoid problems just like the one you are having with your seamstressIf you had gone with our package ($for that particular gown) that is the most you would have paid in order to get the dress to fit you regardless of whether it was mis-measured or notYou did not mention in your complaint write up that you did actually lose weight, which, if you lost a lot (meaning several sizes), would void the package price because that would involve substantial work and costIn any case, if, as you said after talking with you earlier that you lost about pounds we can still offer to do the alterations for $and save you quite a bit of money over what your current seamstress wants to charge youSince your wedding is nearing, please let us know by the end of this month (July) so that we can fit you into our alterations schedule
Please see the attached signed contract we have with this customer which shows that what she states is patently falseA specific line to the contract was added stating the customer did not want extra length -- which she initialedThe customer specifically initialed that she wanted a size We have customers initial items when we have suggested something else (like extra length, a bigger size, etc.) than what the customer has us get in order to avoid claims like thisMs [redacted] states no one went over the contract with her and she didn't want to pay in full yet she did pay in full AND signed the contractThe dress did come in way too tight because Ms [redacted] increased inches in every measurement and was too short because she refused extra lengthThough we have no obligation whatsoever per the contract to provide any sort of refund, reimbursement or free services to remedy the situation caused by her we have taken care of this situation to a degree (and at our cost) that we feel most other small businesses would not even consider
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I told Jen the store manager that I lost weightThe seamstress I am seeing now has told me I am maybe a 16-Losing pounds did not make me magically go from a to an in this amount of timeAs I voiced before anyone I took this dress to told me the amount of work on this dress will be expensive because of how big it is on meI do not want to be told I need to bacially hurry up so I can be ''fit into your schedule'' My dress needs somebody who will take their time and make sure it is done rightI have heard from several brides about this same situationYou just said if the dress needs alot of work it voids the Well I am telling you my dress needs alot of workThe seamstress has already taken beading off of the dress and has kept me informed every step of the wayI have been taken advantage of from MB bride durring what is supposed to be the happiest time in my life and all I have done is stressI want MB bride to pay the towards my dress alterationsI will do whatever step next I need to do just to prove a point that they cannot keep doing this peopleThey are not sorry and havent even remotely acted as though they careAll they are caring about is their buisness looking badTHEIR EMPLOYEE told me my alterations will cost around dollars which is the only reason I went elsewhereHad someone said I would of stayed but they simply did NOTWith months before my wedding there is no reason on this earth why I would want to stress myself looking for another seamstress if MB bride's employees were informed of the correct pricing this would of never happendI was mis-informed and now im basically being told that I am lying about weight loss and that they can ''fit me into their schedule'' I will not take my dress in there and I will not step foot in MB bride again and will warn anybody I hear even THINKING of going thereMb bride needs to make this right and stop blaming the bride
Please see the attached signed contract we have with this customer which shows that what she states is patently false. A specific line to the contract was added stating the customer did not want extra length -- which she initialed. The customer specifically initialed that she wanted a size 12. We...
have customers initial items when we have suggested something else (like extra length, a bigger size, etc.) than what the customer has us get in order to avoid claims like this. Ms. [redacted] states no one went over the contract with her and she didn't want to pay in full yet she did pay in full AND signed the contract. The dress did come in way too tight because Ms. [redacted] increased 2.5 inches in every measurement and was too short because she refused extra length. Though we have no obligation whatsoever per the contract to provide any sort of refund, reimbursement or free services to remedy the situation caused by her we have taken care of this situation to a degree (and at our cost) that we feel most other small businesses would not even consider.
As the owner I can understand your frustration. We are one of the few bridal stores to offer an alterations package price to avoid problems just like the one you are having with your seamstress. If you had gone with our package ($249.99 for that particular gown) that is the most you would have paid...
in order to get the dress to fit you regardless of whether it was mis-measured or not. You did not mention in your complaint write up that you did actually lose weight, which, if you lost a lot (meaning several sizes), would void the package price because that would involve substantial work and cost. In any case, if, as you said after talking with you earlier that you lost about 10 pounds we can still offer to do the alterations for $249 and save you quite a bit of money over what your current seamstress wants to charge you. Since your wedding is nearing, please let us know by the end of this month (July) so that we can fit you into our alterations schedule.
This situation is unfortunate. When a person has a problem with a product they buy, they go back to the place they purchased it. You wouldn't buy a mower from [redacted], have it break a week later, and then take it to [redacted] to have it fixed and then ask [redacted] to pay for the repair. You would take the mower back to [redacted] You wouldn't have copies made at [redacted], take it home and find out it was done wrong, and then go to [redacted] to re-do it and ask [redacted] to pay for it. You would go back to [redacted] to have it re-done.You did not discuss your situation with us before going to your seamstress and we can understand the reasons but it is still pretty much standard procedure to go back to the place you bought the product. We don't know if you have a bad problem or not since you have not come back to the store to discuss the situation with a seamstress or the owner. We would have been happy to talk to you.Knowing what we know, which is limited since we have not seen the gown on you, we don't think this is something we couldn't handle at a very reasonable cost. We take in gowns all the time -- this is what some of our seamstresses have done for almost their entire life. If you go to a seamstress that have less experience, there is nothing to prevent them from overcharging you and blaming it all on us. It is completely unfair to us or any other store for that matter.We certainly apologize if one of our employees told you it would be $500 to work on your dress but please understand that it wasn't in writing and wasn't a seamstress and should have been considered a guesstimate. We aren't sure why you would go to a seamstress that quoted even more at $700. We are not sure what we can do at this point since the gown is being worked on by someone else and we cannot take responsibility for that seamstress' work. We would like to see the gown on you and perhaps we can finish the work for a reduced fee. We would need to know in the next few days so that we can make sure there is enough time to do whatever work is necessary.
As the owner I can understand your frustrationWe are one of the few bridal stores to offer an alterations package price to avoid problems just like the one you are having with your seamstressIf you had gone with our package ($for that particular gown) that is the most you would have paid in order to get the dress to fit you regardless of whether it was mis-measured or notYou did not mention in your complaint write up that you did actually lose weight, which, if you lost a lot (meaning several sizes), would void the package price because that would involve substantial work and costIn any case, if, as you said after talking with you earlier that you lost about pounds we can still offer to do the alterations for $and save you quite a bit of money over what your current seamstress wants to charge youSince your wedding is nearing, please let us know by the end of this month (July) so that we can fit you into our alterations schedule
Please see the attached signed contract we have with this customer which shows that what she states is patently falseA specific line to the contract was added stating the customer did not want extra length -- which she initialedThe customer specifically initialed that she wanted a size We have customers initial items when we have suggested something else (like extra length, a bigger size, etc.) than what the customer has us get in order to avoid claims like thisMs [redacted] states no one went over the contract with her and she didn't want to pay in full yet she did pay in full AND signed the contractThe dress did come in way too tight because Ms [redacted] increased inches in every measurement and was too short because she refused extra lengthThough we have no obligation whatsoever per the contract to provide any sort of refund, reimbursement or free services to remedy the situation caused by her we have taken care of this situation to a degree (and at our cost) that we feel most other small businesses would not even consider
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I told Jen the store manager that I lost weightThe seamstress I am seeing now has told me I am maybe a 16-Losing pounds did not make me magically go from a to an in this amount of timeAs I voiced before anyone I took this dress to told me the amount of work on this dress will be expensive because of how big it is on meI do not want to be told I need to bacially hurry up so I can be ''fit into your schedule'' My dress needs somebody who will take their time and make sure it is done rightI have heard from several brides about this same situationYou just said if the dress needs alot of work it voids the Well I am telling you my dress needs alot of workThe seamstress has already taken beading off of the dress and has kept me informed every step of the wayI have been taken advantage of from MB bride durring what is supposed to be the happiest time in my life and all I have done is stressI want MB bride to pay the towards my dress alterationsI will do whatever step next I need to do just to prove a point that they cannot keep doing this peopleThey are not sorry and havent even remotely acted as though they careAll they are caring about is their buisness looking badTHEIR EMPLOYEE told me my alterations will cost around dollars which is the only reason I went elsewhereHad someone said I would of stayed but they simply did NOTWith months before my wedding there is no reason on this earth why I would want to stress myself looking for another seamstress if MB bride's employees were informed of the correct pricing this would of never happendI was mis-informed and now im basically being told that I am lying about weight loss and that they can ''fit me into their schedule'' I will not take my dress in there and I will not step foot in MB bride again and will warn anybody I hear even THINKING of going thereMb bride needs to make this right and stop blaming the bride
Please see the attached signed contract we have with this customer which shows that what she states is patently false. A specific line to the contract was added stating the customer did not want extra length -- which she initialed. The customer specifically initialed that she wanted a size 12. We...
have customers initial items when we have suggested something else (like extra length, a bigger size, etc.) than what the customer has us get in order to avoid claims like this. Ms. [redacted] states no one went over the contract with her and she didn't want to pay in full yet she did pay in full AND signed the contract. The dress did come in way too tight because Ms. [redacted] increased 2.5 inches in every measurement and was too short because she refused extra length. Though we have no obligation whatsoever per the contract to provide any sort of refund, reimbursement or free services to remedy the situation caused by her we have taken care of this situation to a degree (and at our cost) that we feel most other small businesses would not even consider.
As the owner I can understand your frustration. We are one of the few bridal stores to offer an alterations package price to avoid problems just like the one you are having with your seamstress. If you had gone with our package ($249.99 for that particular gown) that is the most you would have paid...
in order to get the dress to fit you regardless of whether it was mis-measured or not. You did not mention in your complaint write up that you did actually lose weight, which, if you lost a lot (meaning several sizes), would void the package price because that would involve substantial work and cost. In any case, if, as you said after talking with you earlier that you lost about 10 pounds we can still offer to do the alterations for $249 and save you quite a bit of money over what your current seamstress wants to charge you. Since your wedding is nearing, please let us know by the end of this month (July) so that we can fit you into our alterations schedule.
This situation is unfortunate. When a person has a problem with a product they buy, they go back to the place they purchased it. You wouldn't buy a mower from [redacted], have it break a week later, and then take it to [redacted] to have it fixed and then ask [redacted] to pay for the repair. You would take the mower back to [redacted] You wouldn't have copies made at [redacted], take it home and find out it was done wrong, and then go to [redacted] to re-do it and ask [redacted] to pay for it. You would go back to [redacted] to have it re-done.You did not discuss your situation with us before going to your seamstress and we can understand the reasons but it is still pretty much standard procedure to go back to the place you bought the product. We don't know if you have a bad problem or not since you have not come back to the store to discuss the situation with a seamstress or the owner. We would have been happy to talk to you.Knowing what we know, which is limited since we have not seen the gown on you, we don't think this is something we couldn't handle at a very reasonable cost. We take in gowns all the time -- this is what some of our seamstresses have done for almost their entire life. If you go to a seamstress that have less experience, there is nothing to prevent them from overcharging you and blaming it all on us. It is completely unfair to us or any other store for that matter.We certainly apologize if one of our employees told you it would be $500 to work on your dress but please understand that it wasn't in writing and wasn't a seamstress and should have been considered a guesstimate. We aren't sure why you would go to a seamstress that quoted even more at $700. We are not sure what we can do at this point since the gown is being worked on by someone else and we cannot take responsibility for that seamstress' work. We would like to see the gown on you and perhaps we can finish the work for a reduced fee. We would need to know in the next few days so that we can make sure there is enough time to do whatever work is necessary.