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Attached is a photo which will helpfully show how minor of a repair this was Please note the dent in the right fender behind the rt headlamp We have received Mr ***s rebuttal to our response and as we have explained in our prior response, all matters of repair and monies due are in orderWe feel we gave an accurate and detailed explanation of all his concerns and our actionsWe do stand on the fact that Mr [redacted] and his son were in fact yelling and screaming and using profanities and name callingI personally was the one on the phone with him at this time and asked him numerous times to stop screaming and give me a moment to finish my sentence as I was explaining the reasons he was not due back any monies (as explained in our first response to this complaint)Even when I invited him to come into the shop so I could show him the Insurance paperwork and said it may be easier for you to understand this money situation if you could see the appraisal and supplement paperwork from the Insurance CompanyHe only continued to rantHis complaints are not justified and when we address one, he goes onto something else and continues in this wayWe are trying to address his concerns to no avail as he refuses to listen to our explanations of this repair processWe feel we went over and above to comply with the owners constant calling and multiple requests during this repair processHowever, he cannot understand that the supplemental money sent to our shop is in payment of our work performed, or the multiple other explanations we have tried to convey to him His concern now seems to be a batteryAs explained in our prior response, we only disconnect the battery cable during repairs to insure that any electrical items such as airbags, automatic starters etc are not deployed while working on the vehicle for the safety of our techniciansWe do this procedure with every vehicle we workIn no way does disconnecting a battery cable ruin his batteryAs explained prior, his battery is past its life expectancy due to the age of the battery and with over 153,miles on his vehicle, it may just warrant wear and tear maintenanceThe battery has nothing to do with this Insurance LossThere is nothing about the battery that could possibly tie in with the fender damage In response to his statement " documents from prior calls have representatives stating that there was an OEM part being used, that a new part was being installed and painted..." at no time was Mr [redacted] told thisThe Insurance appraisal wrote for a USED fender (as explained in our prior response) In fact, when he called demanding that he have an OEM (original manufacturer part) installed on his vehicle, we explained to him the Insurance rules and [redacted] state laws regarding the use of aftermarket or Used (LKQ) parts due to year, make and mileage of vehicleThis is a state law and Insurance law, not our body shop rules or choiceHis Insurance company writes the estimate of what is to be done and we follow that estimateAs stated in the last response, we lost money on this job to appease Mr [redacted] as he was calling DAILY and screaming at whoever answered the phones about one issue or another the day after his vehicle arrived at the shopHe seems to have gotten some wrong information from a DEALER he said he spoke with prior to bringing his vehicle to our shop for repairsWe hope this has again answered the multitude of complaints from Mr [redacted] and cleared the fact that at no time did anyone from Harrys Autobody lie or misinform Mr [redacted] or his son, or call anyone at anytime 'tick headed" (this is actually the first time anyone here has even heard this saying???) and at no time did anyone here at Harrys Autobody ever call him stupidIn fact, it was Mr [redacted] , as stated in our prior response who used profanity at me over the telephoneI am the one who was on the phone who he yelled this profanity at

The lying in this statement is beyond laughableNo information was handed down at all about this "used fender" until todayDocuments from prior calls have representatives stating that there was an OEM part being used (8/12) that a new part was being installed and painted (8/13) and then the dashboard light was with pick up of vehicleNo such "battery test" was noted any time as well as the fact just this past May (5/15) [redacted] had tested and approved the batteryAlso, no such name calling ever happened from a consumer end, though I was asked multiple times if I was either "tick headed" or "stupid" by representativesThree witnesses were in the house at the time of all calls and not once was there any one yelling or anyone called a name! This statement from Harry's seems to follow their systematic refusal to take any responsibility for their actions and also has now added the extent of slandering myself and said family membersThis cannot continue, no business should run as they do and then instead of backing up their claims with facts and documentation like we have they stoop to slandering and continuing to lieI do not accept this statement and add to my complaint slander now as well Simply put: down rite insulting and spitting in someone's face Regards, [redacted]

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Address: 1006 SUMMIT STREET, Darby, Pennsylvania, United States, 19023


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