Harry's Auto Service Center

We do not have a client by the name of [redacted] , a job number of [redacted] (this isn't even our format for order numbers), nor are we associated with any of the other mentioned companies

Complaint: [redacted] I am rejecting this response because:The original contract was [redacted] through Trans World Van Lines, LLC Payment was made by [redacted] through their 3rd party company [redacted] Please find the sales rep's information and original estimate below Transworld Van Lines, LLC removed the estimate once there was problems They subcontracted [redacted] , who state they only received $of the $700??? The original contract was from [redacted] ** After [redacted] and my daughter ( [redacted] ), who are both in the [redacted] was told that they would not be moving, Trans World Van Lines, LLC was informed of me, [redacted] , Mother My move was from [redacted] **, hence why they subcontracted [redacted] & [redacted] Here is the original information From:" [redacted] - Trans World Van Lines INC" < [redacted] Date:May 25, at 8:55:AM CDTTo:***.***@gmail.comSubject:Your Moving Estimate # [redacted] Reply-To:" [redacted] - Trans World Van Lines INC" < [redacted] ,Thank you for your interest in Trans World Van Lines INC moving services.Please click on your reference number [redacted] to view your moving estimate.Thank you, [redacted] These companies Trans World Van Lines, LLC, [redacted] (aka, [redacted] ) are ripping people off They are holding people's belongings hostage They are costing the consumer mental anguish and duress, along with monetary damages because they have to replace items that are being held hostage This must and will stop one way or another!!! P.S When you call these companies, everyone is "the Manager," most names are ***, and they just hang up the phone on you when you confront them with the truth!!! They should not be in business and if I don't get my belongings back, I will do what I can to stop them!!! Sincerely, [redacted]

When the client booked with us, we offered an IRD Corp Rate Military discount of $1,However, as you can see from the e-Signed Moving Estimate, packing and materials were not included in the moveThe e-Signed Moving Estimate also clearly states our cancellation policyPlease keep in mind that we went to the client’s location, which cost the company for the foreman, workers, fuel, and timeWe spoke with the client on August 17, 2017, twice, and informed the customer the same thingThe client agreed and advised that she wanted to put the move on hold and will call back when she is ready to setup another moveWe record every incoming phone call and can provide the call recordings upon request

We do not have a client by the name of *** ***, a job number of *** (this isn't even our format for order numbers), nor are we associated with any of the other mentioned companies

*** *** states that our deposit is 100% refundable but this is untrueI have attached her e-Signed Binding Moving Estimate, which clearly states our Cancellation PolicyIf you look at the copy she attached to her complaint, she conveniently only attached pages and Page of the
contract is where the Cancellation Policy is listedWith that being said, client paid her deposit via credit card and charged it back, claiming that we fraudulently charged her card; Although, as you can see, that isn’t true eitherClient was refunded the full deposit of $by charging it back

*** *** paid via Credit Card and was issued a refund the day, August 1, 2017, we were informed of the cancellation

Complaint: ***
I am rejecting this response because: you guaranteed delivery by Business Days and said your would refund a large portion of our money and this is first we heard from you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I specifically told them that I have two TVs and a box of dishes that need to be packed and the rep, *** told me, no problem we can do that for you They showed up with no packing materials and want to charge me extra on few items because it too bigI told them the sizes and detailed of the all itemsI refused to pay extra then the guy called him supervisor and min they just left without saying anything to meI called back wondering why and they accused me of letting them goI called Transworld and talked to *** and he said he will send them back out againThe next two days, no one showed up, no call back I then called them back numerous times at least times, either got hung up or straight to their voicemailsI had to cancel my flights to stay back I was furious and stress then I did a research on the company found out that they did exactly to other customersUnder *** you will find numerous complaints about this companyIn the end I contacted another carrier which I had to pay more to move my belongingsTransworld do not care of the customers once they got your money, you at their mercy All I want is my deposit back for not fulfilling their obligations, and never have to deal with themThey said they have recorded message that I was not ready for the move and waiting for my call back to schedule, tell them to proveI want to hear it. Sorry that I had to get Revdex.com to be involve, I have no other options.
Sincerely,
*** **

*** ***, We would like to apologize for the lack of communicationWe have recently added new customer service reps and are no longer using an answering service (after hours and on weekends)With that being said, delivery has already taken placeThank you for your understanding and
cooperation

The client refused piwhen we arrived at the client’s location because she needed us to pack some of her belongingsPacking and materials were not included in the original Binding Estimate (e-signed copy was attached in previous response), and she was informed during booking that any packing or materials would be an additional feeAfter informing the client this, she advised us that she didn’t want to be picked up any long, so the foreman left the client’s home.When she called in to cancel the move (after everything that transpired at pickup), we informed her, again, of our cancellation policy, and she said she wanted to put the move on hold and she would call back when she is ready to reschedule it

*** *** provided an email showing that we gave *** *** a quote in May of “Transworld Van Lines, LLC removed the estimate once there was problems.” is a completely fraudulent statementWhen we provide a quote to a client, the quoted price is only valid for up to months; therefore, old quotes and estimate are automatically deleted by our system if the client doesn’t book with us within that time frameWe did not do business with *** ***, except for providing a quote for our services over months ago

When the client booked with us, we offered an IRD Corp Rate Military discount of $1,However, as you can see from the e-Signed Moving Estimate, packing and materials were not included in the moveThe e-Signed Moving Estimate also clearly states our cancellation policyPlease keep in mind
that we went to the client’s location, which cost the company for the foreman, workers, fuel, and timeWe spoke with the client on August 17, 2017, twice, and informed the customer the same thingThe client agreed and advised that she wanted to put the move on hold and will call back when she is ready to setup another moveWe record every incoming phone call and can provide the call recordings upon request

I would like to apologize as there as some confusion with this client: *** *** is making the complaint on behalf of *** *** *** signed the contract with us and all of
the contact/account information is in her nameWith that being said, we have another client with the last name ***, who I is mistook for *** ***.*** ***, I am having our Accounts Payable Manager contact you as I type thisWe will be issuing a refund check in the amount of $500, per the client's request

Complaint: ***
I am rejecting this response because:The original contract was *** *** through
Trans World Van Lines, LLC Payment was made by *** *** through their 3rd party company * * * *** *** *** Please find the sales rep's information and original estimate below Transworld Van Lines, LLC removed the estimate once there was problems They subcontracted *** *** *** * ***, who state they only received $of the $700??? The original contract was from ** ** ** After *** and my daughter (***), who are both in the *** was told that they would not be moving, Trans World Van Lines, LLC was informed of me, *** ***, Mother My move was from ** ** **, hence why they subcontracted *** *** *** & *** Here is the original information . From:"*** - Trans World Van Lines INC"

Sir, we do not guarantee delivery dates, as stated in your e-Signed Moving Estimate and Bill of Lading (BOL)I have attached both for your reference. We give typical dates for delivery based on your, pickup address, delivery address, and route. With that being said, I would like to apologize if there was some type of misunderstanding regarding this matter.Regarding your claims for damages and and/or missing items, we have emailed you a claims form (it is also attached), as we informed you when we spoke with you via telephoneOnce you complete the claims form, please email it to us (***), and we'll submit it to our claims department

Complaint: ***
I am rejecting this response because:
Thank you *** *** for your response. I called *** *** *** moments agoHe is the salesman I have had all my contact with as representing Trans World Van Lines IncI told him that the company intended to refund my deposit of $but it has not happenedHis response was that he does not know why it has not happened TWVL’s response to my complaint initially as shown in Revdex.com record of this matter shows that they claimed *** *** paid by credit card, a lie, and refund was made Aug, 2017, also a lieThey clearly have no intention of making a refundWhen *** phoned and requested a refund on August, she was told flat out that she would not receive any refundThere clearly could be no confusion regarding me making the complaint and *** *** requesting the refund as her name is on the paperwork and still is told she will not receive a refundThe response from the business dated 9/says that accounts payable manager would contact me and issue a refund of $500. No contact has been made by the business with me *** now has a working computer and her email address is *** Her cell phone is also up and running: *** ** *** Thank you for all your assistance. Sincerely *** ***