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Harry's Family Tire & Auto Repair Inc

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Reviews Harry's Family Tire & Auto Repair Inc

Harry's Family Tire & Auto Repair Inc Reviews (1)

I brought my Honda Accord to ***'s middle of last year on the recommendation of a friend While I had some issues that needed to be fixed, it was still a monstrous $ Nonetheless, not having a mechanic in the Springs that I trusted, I at least trusted the recommendation of my friend
Two weeks ago, I brought my vehicle in to them for a very simple oil change & wheel alignment - standard & simple maintenance, dropping it off after hours the night before, expecting to pick up around lunchtime the next day Around 10am the next morning, they called my wife's cell phone (why her & not me?) to say that during the wheel alignment they broke a rusted bolt & they would not have it ready when I expected Later that day, when they informed me it wouldn't be done that day, I asked what the cost would be, expecting no more than $or so Not the case I was getting quotes up into the hundreds for the cost of the bolt & the hours of labor that his technicians had put in trying to get it fixed Seriously?! I bring you my vehicle to do a simple alignment & you break something on my car trying to do that, then try to foot me with the bill?! So if I take my laptop to the Geek Squad for a broken DVD drive & they break the keypad trying to fix it, you think they're going to try to make me pay for the keypad? Of course not - because that's a horrible way to do business, period! The fact is, you break it, you fix it I looked up Colorado state auto repair law - if I did not authorize the work & labor, they can not legally charge for it The gentleman at ***'s even had the gall to ask me how I expected his mechanics to get paid "How you pay your mechanics is between you & them; that's not my responsibility," is exactly what I told him They replaced the entire lower control arm on their own dime, but they sure let me know they were "doing me a favor" What's sad is that, ***, the owner, never addressed with me when I spoke to him on the phone the next day his employee that tried to get me to pay for their mistake, never apologized, nothing He was even present when I picked up my car, knew I was there, but never came out to speak to me & ensure my trust in his business That's very poor customer service & poor business
And it doesn't even end there So they "did the job" & gave me my car back, only for me to find that my car pulled hard right, & in order to drive straight, I had to have my steering wheel turned to the right a good 15-degrees So I went to a new mechanic The mechanic even brought me back into the shop & showed me how the rear tire where they replaced the control arm is badly out of alignment (visible to the naked eye even), & by the computer specs - off by almost a full inch That is flat out dangerous to drive on Not only that, but I was leaking oil & two other fluids all over my engine Did ***'s mention any of that to me? Of course not!
The oil change was not done properly (they should have informed me of the leaks) The alignment was dangerously improperly done So I'm left to conclude one of two things - either maliciousness or flat out incompetence There is no other explanation Either way, my suggestion - stay away Stay far away!

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Address: 4655 Park Vista Blvd #C, Colorado Springs, Colorado, United States, 80918-2760

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www.harryshpauto.com

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