Revdex.com:
line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ***
*** *** *** *** *** *** **
*** ***Subject: Amended and Final Rebuttal to Complaint No
To the Revdex.com of Delaware: This is the final Rebuttal to be sent to Harry's Savoy Grill
_____________________________________________________________________
To: *** *** - Harry's Savoy Grill Date: 1/14/
I just wanted to let you know that I am rebutting the response to this complaint since in no way have we ever been confrontational and *** and *** (the waitstaff) could attest to that, if they are not fearful of losing their jobs. We went out of our way to thank everyone whenever they assisted us. However, it was pretty obvious that the blonde manager (*** ***) whose name I did not get was very rude, disrespectful and impolite to us on many occasions.
We have proof from our receipt for that particular Friday, the 2nd of January that we ordered at 3:p.mand received our bill at 4:p.m., which was the same time we got the duck meatballs. Therefore, if the owner *** had really checked on this he would have not said it was only a half-hour that we waited for my friend's duck appetizer to be brought out. After asking about it several times, we were told that the duck meatballs they had made were bad and they had to make new ones but we didn't realize it would take over an hour to get them. Again, our receipt depicts the time of our order to be 3:p.mand when we got our bill it was 4:p.mwhich was the time that we finally got the duck meatballs and my friend had to pack them up and take them home with her since we had waited long enoughBy the way, the amount that was charged for the meatballs was $which *** states he took off our bill; however, our time and aggravation is certainly worth more than $3.00. Also, no one really did apologize for the problem until we waited an inordinate amount of time for the meatballs and then had to ask what happened to them
We had asked to speak to the owner, since we knew he was there and I am in a quandary as to why he would not come out and talk to us if he knew he had guests that had an issue. It is obvious and very sad that he chose to believe his staff when, in fact, we are "the customers". I also could attest to the fact that we have friends and acquaintances who are not going back to Harry's since they too share the same negative sentiments that we have. It is a shame that we actually starting accepting our food and drink orders, even though at times they were not up to par and/or standard because we feared the consequences! Therefore, it is untrue to say that we had been comped many times and/or had special food prepared for us since Harry's would not even agree to take a bad drink back. As far as the bad prime rib being sent back, I was definitely given a hard time about it but finally *** ***, the restaurant manager had agreed to take it back. Again, how would *** know who is telling the truth if he never shows his face or comes out when someone asks to see him and we are aware that he is there???
Also, in reference to the Rob Roy being made with Bourbon and not Scotch, my friend, *** *** had asked her friend, *** *** who frequent Harry's and drinks Bourbon to taste her Rob Roy and he too agreed that it was Bourbon and she then gave it to him to drink. So, once again we have proof of our complaints!
In light of the above, I do not appreciate in so many words being called a "liar" because I am not and have attested with proof to the facts and statements I have made in my complaint and rebuttal
It is my opinion, as well as my friends and acquaintances that the owner, ***, should show a genuine interest in his business' reputation by trying to rectify any problems encountered by his customers, especially when he is at the location
In light of the above, I think I have presented and proved my case and also want to close by saying that the only reason we continued to go back, despite *** (the bartender), and his *** (the manager) rude and discourteous treatment, is because, as I stated in my ori***l complaint, we had a pleasant experience at Harry's when *** and *** waited on us
*** ***
*** ***
Revdex.com:
line-height: 150%">I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ***
*** *** *** *** *** *** **
*** ***Subject: Amended and Final Rebuttal to Complaint No
To the Revdex.com of Delaware: This is the final Rebuttal to be sent to Harry's Savoy Grill
_____________________________________________________________________
To: *** *** - Harry's Savoy Grill Date: 1/14/
I just wanted to let you know that I am rebutting the response to this complaint since in no way have we ever been confrontational and *** and *** (the waitstaff) could attest to that, if they are not fearful of losing their jobs. We went out of our way to thank everyone whenever they assisted us. However, it was pretty obvious that the blonde manager (*** ***) whose name I did not get was very rude, disrespectful and impolite to us on many occasions.
We have proof from our receipt for that particular Friday, the 2nd of January that we ordered at 3:p.mand received our bill at 4:p.m., which was the same time we got the duck meatballs. Therefore, if the owner *** had really checked on this he would have not said it was only a half-hour that we waited for my friend's duck appetizer to be brought out. After asking about it several times, we were told that the duck meatballs they had made were bad and they had to make new ones but we didn't realize it would take over an hour to get them. Again, our receipt depicts the time of our order to be 3:p.mand when we got our bill it was 4:p.mwhich was the time that we finally got the duck meatballs and my friend had to pack them up and take them home with her since we had waited long enoughBy the way, the amount that was charged for the meatballs was $which *** states he took off our bill; however, our time and aggravation is certainly worth more than $3.00. Also, no one really did apologize for the problem until we waited an inordinate amount of time for the meatballs and then had to ask what happened to them
We had asked to speak to the owner, since we knew he was there and I am in a quandary as to why he would not come out and talk to us if he knew he had guests that had an issue. It is obvious and very sad that he chose to believe his staff when, in fact, we are "the customers". I also could attest to the fact that we have friends and acquaintances who are not going back to Harry's since they too share the same negative sentiments that we have. It is a shame that we actually starting accepting our food and drink orders, even though at times they were not up to par and/or standard because we feared the consequences! Therefore, it is untrue to say that we had been comped many times and/or had special food prepared for us since Harry's would not even agree to take a bad drink back. As far as the bad prime rib being sent back, I was definitely given a hard time about it but finally *** ***, the restaurant manager had agreed to take it back. Again, how would *** know who is telling the truth if he never shows his face or comes out when someone asks to see him and we are aware that he is there???
Also, in reference to the Rob Roy being made with Bourbon and not Scotch, my friend, *** *** had asked her friend, *** *** who frequent Harry's and drinks Bourbon to taste her Rob Roy and he too agreed that it was Bourbon and she then gave it to him to drink. So, once again we have proof of our complaints!
In light of the above, I do not appreciate in so many words being called a "liar" because I am not and have attested with proof to the facts and statements I have made in my complaint and rebuttal
It is my opinion, as well as my friends and acquaintances that the owner, ***, should show a genuine interest in his business' reputation by trying to rectify any problems encountered by his customers, especially when he is at the location
In light of the above, I think I have presented and proved my case and also want to close by saying that the only reason we continued to go back, despite *** (the bartender), and his *** (the manager) rude and discourteous treatment, is because, as I stated in my ori***l complaint, we had a pleasant experience at Harry's when *** and *** waited on us
*** ***
*** ***