On 5/13/2015 we received a Toro riding mower in for service from [redacted] n, which Mr. [redacted] n elected to have ***s Ace Hardware pick up and deliver for a nominal fee of $45.The service order #4856401 that was filled out when Mr. [redacted] n called requesting pick up &delivery service of his... riding mower stated, "Does not start." "Check over Estimate". When therepair was on the bench being looked at, the next morning when the customer called, ***had stated the ESTIMATE on the repairs would be about $142 dollars. Let me also state thatestimates are just that estimates, an APPROXIMATE AMOUNT, you never know what you willrun into until a machine is apart and actually being worked on. Once into the machine, weestablished that the unit needed a new battery ($47.99), spark plug ($4.65), oil ($11.99), andthe blades sharpened and balanced ($17.99). Total parts needed $82.61, and that the labortook to finish the job was $44.99. Bring the total parts and labor repair to $127.60 ($14.40 lessthan ESTIMATED). Then with the pick-up & deliver added in the amount of $45.00, EPA chargeof $2.00, and sales tax of $9.78 added, bringing the TOTAL SALE to $184.38.As far as the response to the he say she say the customer states in the complaint. I was the firstperson that spoke with Mrs. [redacted] on the phone, and she stated that she did not care whatwe say that she was only paying the $142, and I responded that if she did not want to pay thepick-up and delivery fee that she was more than welcome to pick up her riding mower here atthe store and I would be happy to deduct the delivery fee for her. Mrs. [redacted] n declined andthen I transferred the call to ***. [redacted] repeated the same totals as mentioned in the aboveparagraph, and when Mrs. [redacted] became verbally abusive and belligerent [redacted] stated, " ifyou want to speak calmly about this matter that I would be happy to" she kept up the foullanguage and [redacted] hung the phone up. Mrs. [redacted] called back and continued the abusivelanguage and was hung up on again. This happened 3 more times.
On 5/13/we received a Toro riding mower in for service from *** ***n, which Mr.***n elected to have ***s Ace Hardware pick up and deliver for a nominal fee of $45.The service order #that was filled out when Mr***n called requesting pick up &delivery service of his
riding mower stated, "Does not start." "Check over Estimate"When therepair was on the bench being looked at, the next morning when the customer called, ***had stated the ESTIMATE on the repairs would be about $dollarsLet me also state thatestimates are just that estimates, an APPROXIMATE AMOUNT, you never know what you willrun into until a machine is apart and actually being worked onOnce into the machine, weestablished that the unit needed a new battery ($47.99), spark plug ($4.65), oil ($11.99), andthe blades sharpened and balanced ($17.99)Total parts needed $82.61, and that the labortook to finish the job was $Bring the total parts and labor repair to $($lessthan ESTIMATED)Then with the pi& deliver added in the amount of $45.00, EPA chargeof $2.00, and sales tax of $added, bringing the TOTAL SALE to $184.38.As far as the response to the he say she say the customer states in the complaintI was the firstperson that spoke with Mrs*** on the phone, and she stated that she did not care whatwe say that she was only paying the $142, and I responded that if she did not want to pay thepiand delivery fee that she was more than welcome to pick up her riding mower here atthe store and I would be happy to deduct the delivery fee for herMrs***n declined andthen I transferred the call to *** repeated the same totals as mentioned in the aboveparagraph, and when Mrs*** became verbally abusive and belligerent *** stated, " ifyou want to speak calmly about this matter that I would be happy to" she kept up the foullanguage and *** hung the phone upMrs*** called back and continued the abusivelanguage and was hung up on againThis happened more times
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We understand what estimate means but to be told $then the final bill I was told over the phone was $with taxthat is too far off the estimateThe next day when I called to pay the bill I was told I do not get my lawnmower back until I paid cashHe wasn't going to accept a credit card from me because I will dispute the chargeI assume this happens quite frequently with this company. Ultimately my mower was delivered and he did take my credit card paymentBut I would not recommend anyone to use this businessNo one needs to be treated like this.
Regards,
*** ***n
On 5/13/2015 we received a Toro riding mower in for service from [redacted] n, which Mr. [redacted] n elected to have ***s Ace Hardware pick up and deliver for a nominal fee of $45.The service order #4856401 that was filled out when Mr. [redacted] n called requesting pick up &delivery service of his... riding mower stated, "Does not start." "Check over Estimate". When therepair was on the bench being looked at, the next morning when the customer called, ***had stated the ESTIMATE on the repairs would be about $142 dollars. Let me also state thatestimates are just that estimates, an APPROXIMATE AMOUNT, you never know what you willrun into until a machine is apart and actually being worked on. Once into the machine, weestablished that the unit needed a new battery ($47.99), spark plug ($4.65), oil ($11.99), andthe blades sharpened and balanced ($17.99). Total parts needed $82.61, and that the labortook to finish the job was $44.99. Bring the total parts and labor repair to $127.60 ($14.40 lessthan ESTIMATED). Then with the pick-up & deliver added in the amount of $45.00, EPA chargeof $2.00, and sales tax of $9.78 added, bringing the TOTAL SALE to $184.38.As far as the response to the he say she say the customer states in the complaint. I was the firstperson that spoke with Mrs. [redacted] on the phone, and she stated that she did not care whatwe say that she was only paying the $142, and I responded that if she did not want to pay thepick-up and delivery fee that she was more than welcome to pick up her riding mower here atthe store and I would be happy to deduct the delivery fee for her. Mrs. [redacted] n declined andthen I transferred the call to ***. [redacted] repeated the same totals as mentioned in the aboveparagraph, and when Mrs. [redacted] became verbally abusive and belligerent [redacted] stated, " ifyou want to speak calmly about this matter that I would be happy to" she kept up the foullanguage and [redacted] hung the phone up. Mrs. [redacted] called back and continued the abusivelanguage and was hung up on again. This happened 3 more times.
On 5/13/we received a Toro riding mower in for service from *** ***n, which Mr.***n elected to have ***s Ace Hardware pick up and deliver for a nominal fee of $45.The service order #that was filled out when Mr***n called requesting pick up &delivery service of his
riding mower stated, "Does not start." "Check over Estimate"When therepair was on the bench being looked at, the next morning when the customer called, ***had stated the ESTIMATE on the repairs would be about $dollarsLet me also state thatestimates are just that estimates, an APPROXIMATE AMOUNT, you never know what you willrun into until a machine is apart and actually being worked onOnce into the machine, weestablished that the unit needed a new battery ($47.99), spark plug ($4.65), oil ($11.99), andthe blades sharpened and balanced ($17.99)Total parts needed $82.61, and that the labortook to finish the job was $Bring the total parts and labor repair to $($lessthan ESTIMATED)Then with the pi& deliver added in the amount of $45.00, EPA chargeof $2.00, and sales tax of $added, bringing the TOTAL SALE to $184.38.As far as the response to the he say she say the customer states in the complaintI was the firstperson that spoke with Mrs*** on the phone, and she stated that she did not care whatwe say that she was only paying the $142, and I responded that if she did not want to pay thepiand delivery fee that she was more than welcome to pick up her riding mower here atthe store and I would be happy to deduct the delivery fee for herMrs***n declined andthen I transferred the call to *** repeated the same totals as mentioned in the aboveparagraph, and when Mrs*** became verbally abusive and belligerent *** stated, " ifyou want to speak calmly about this matter that I would be happy to" she kept up the foullanguage and *** hung the phone upMrs*** called back and continued the abusivelanguage and was hung up on againThis happened more times
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We understand what estimate means but to be told $then the final bill I was told over the phone was $with taxthat is too far off the estimateThe next day when I called to pay the bill I was told I do not get my lawnmower back until I paid cashHe wasn't going to accept a credit card from me because I will dispute the chargeI assume this happens quite frequently with this company. Ultimately my mower was delivered and he did take my credit card paymentBut I would not recommend anyone to use this businessNo one needs to be treated like this.
Regards,
*** ***n