Harry's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The customer ordered a razor set on August **, On May **, 2015, Harry's received a Revdex.com notification from the customerOn June *, 2015, a Harry's representative sent an email to the customer asking how they could help and providing information on how the customer could reach the representativeOn June *, the representative followwith a phone call and left a voicemail for the customerThe representative emailed the customer as additional follow-upSo far, Harry's has not been able to reach the customer, but would be happy to assist or provide any additional information

Hi ***, I took a quick peek at your account and it looks like my teammate Henry got you taken care of with a refund on January **, It looks like the refund was successful, and you should have seen those funds pop back into your account within 3-business daysLet us know if that's not
the case, or if you had any other questions at ***, or you can give us a call 10AM-6PM ET at ###-###-#### and we can get you taken care ofAll the best, Karen

The customer ordered a razor set on August **, On May **, 2015, Harry's received a Revdex.com notification from the customerOn June *, 2015, a Harry's representative sent an email to the customer asking how they could help and providing information on how the customer could reach the
representativeOn June *, the representative followwith a phone call and left a voicemail for the customerThe representative emailed the customer as additional follow-upSo far, Harry's has not been able to reach the customer, but would be happy to assist or provide any additional information

Hi ***, I took a quick peek at your account and it looks like my teammate Henry got you taken care of with a refund on January **, It looks like the refund was successful, and you
should have seen those funds pop back into your account within 3-business daysLet us know if that's not the case, or if you had any other questions at ***, or you can give us a call 10AM-6PM ET at ###-###-#### and we can get you taken care ofAll the best, Karen

The customer ordered a razor set on August **, On May **, 2015, Harry's received a Revdex.com notification from the customerOn June *, 2015, a Harry's representative sent an email to the
customer asking how they could help and providing information on how the customer could reach the representativeOn June *, the representative followwith a phone call and left a voicemail for the customerThe representative emailed the customer as additional follow-upSo far, Harry's has not been able to reach the customer, but would be happy to assist or provide any additional information

The customer was refunded once we determined that the *** and *** Tracking information was incorrectly showing a successful delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
Asking the company directly for my money back did not workOnce I filed complaints with my bank, the FTC, Revdex.com and NY-DCA, I was given my money backMy complaint was not just for my money, but the way they conduct businessTheir customer service is lacking and although I opted out of all future emails, I'm still getting emails and have to be on the lookout to make sure they don't continue to charge meI had no good experience with this company, and do not doubt that had I not contacted the agencies I did, I would not have my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

The customer reached out to Harry's on February ***The customer had enrolled in a Shave Plan with Harry's, which is a subscription service where the 2nd shipment would be $for an pack of blades and Foaming GelsThe customer's package shipped out early on the ***, and they contacted us
after the order had shipped (we could not cancel)The customer's original email read, "Hello, please cancel my subscription and orders after this one as I will no loner need your services." On February ***, our customer experience associates responded, letting the customer know they would not be receiving any additional orders (after the ***)On February *** the customer asked for a partial refund towards the Foaming GelsWe can see that this refund was issued from our end on February ***, for $The customer contacted Harry's again on February *** asking about the refund, they were responded to on February ***, and told that the $had been refunded and should be reflected on their bank accountThe customer did mention that the funds were not on their *** account, our associate let the customer know that we do not accept *** on our website, and asked the customer to check other possible accountsOn February ***, an associate sent the customer a receipt of their $refund from our payment systemSince then, we have also issued the customer an additional refund of $16, meeting the full $charge (the customer has been refunded in full)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
Asking the company directly for my money back did not workOnce I filed complaints with my bank, the FTC, Revdex.com and NY-DCA, I was given my money backMy complaint was not just for my money, but the way they conduct businessTheir customer service is lacking and although I opted out of all future emails, I'm still getting emails and have to be on the lookout to make sure they don't continue to charge meI had no good experience with this company, and do not doubt that had I not contacted the agencies I did, I would not have my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Have reached out to customer via emailWe do state shipping costs at checkout before purchase and explain the full shipping cost policy for various order sizes on the siteWill be working with our web team to understand how to be more clear on other pages of the site

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Their product does not live up to their marketing hype very poor design Tried it once and got injured and then later discovered many complaints against this company on another review site