Harry's Body Shop

[redacted]I am sorry our answer didn’t bring you satisfaction.Unfortunately, this is not a matter where the mistake was made but the country of purchase. Since the ticket was purchased in Morocco we, at Customer Care USA, are unable assist you with this regrettable issue.As we have no direct contact to provide you, the only way to submit your claim is via our website. You have to file a customer care form and mention the address of your mother in Morocco. That way, the claim will be transmitted to the appropriate department, as each one covers a different territory. Thank you for your understanding. Air France Customer Care

See below our response to a separate request, which was sent directly to customer’s email address earlier today: We have taken full note of your comments, and are truly sorry that you were not satisfied with the conditions surrounding the access to the Lounge at JFK airport, on June **, 2017, with...

your family.Quality of service and courtesy toward our clients, are among our top priorities, and we would like to thank you for your remarks, which are very important to us. We expect our ground staff to be helpful and professional at all times, and we hope that your future experiences will be trouble free.

We were sorry to learn that Air France Customer Care's response did not meet the expectations of  [redacted] and [redacted]. Upon review of the travel details shared, the irregularity of a Delta Air Lines operated flight, resulted in Delta Air Lines' reissue of tickets and rerouting. Therefore, we must respectfully suggest [redacted] and [redacted] contact Delta Air Lines directly through their Comment/Complaint form.Best regards,Air France Customer Care

[redacted],Thank you for contacting us.I truly regret that your wife was denied entry at our SkyTeam lounge in Atlanta on August [redacted]. It is very unfortunate that she was unable to rest after her long haul flight arriving from Paris.You are absolutely right when you say that she was entitled to have...

access to this lounge. I am sorry that the agents in place weren’t properly informed; as a business class traveler, she is considered an Elite member. I understand your disappointment and wish to offer you and [redacted] my sincere apologies.As such, please be assured that your comments were sent to the Air France/Delta/Sky Team department to ensure such situation won’t happen again.[redacted], I am sorry I cannot answer favorably to your request for a voucher for a future access to the lounge. However, I am pleased to offer you 10.000 Miles. With those Miles, you will be able to exchange it on our website for a lounge access. Kindly provide me with your Flying Blue/ SkyMiles number and I will credit your account upon reception.With Kind regards,Air France Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In a prior response from the airline, they stated the following:I had booked a flight on ** May.  They confirmed the flight and ran my credit card.  The charge was authorized by my credit card.  For some unexplained reason, the airline never followed through.  Although there were flights available on ** May, they were twice as much and I was forced to book a flight on ** May.  I had to incur additional costs in hotel and other costs in order to make the change caused by the airline not following through on their end.update: don't have proof of the ** may trip purchase but in Air France's response, they admit the purchase was made by me and authorized on my credit card.  They did not follow through.  When I was finally told by them that the charges did not go through by them, price had doubled. I had to change it to next day.  Those charges and my extra night charges on my credit card are attached.  Thank you (Attachment is in the library) 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Thank you for contacting us.First and foremost, I would like to offer you my sincere condolences for the loss of your father.We are disheartened to learn about the situation you have reported.  However, because you have not mentioned the name of your parents, we have been unable to...

pull up their reservation. This been said, we understand your parents booked their tickets with a travel agency and not with Air France. We also understand they booked their ticket in Morocco and not in the USA.In regards to the proceedings, we regret to inform you that our office is unable to deal with matters linked to foreign countries. As such, we must respectfully suggest remaining in touch either with the travel agency or Air France in Morocco.Kind regards,Air France Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI reported the damages to representatives at both the Libreville Airport and the headquarters office in Bord de Mer, and neither of these offices allowed, or offered for that matter, me to make a baggage claim.  After reporting to two different offices and representatives, I was turned away, stating that there was nothing that could be done for me.  As a direct result, I reported it online to be sure that I was in the statute of limitations to report the claim.    I reported the damages to representatives at both the Libreville Airport and the headquarters office in Bord de Mer within 7 business days, and neither of these offices  allowed, or even offered for that matter, me to make a baggage claim.  After reporting to two different offices and representatives, I was turned away, stating that there was "nothing" that could be done for me.  As a direct result, I reported it online to be sure that I was in the statute of limitations to report the claim.  This is absolutely appalling that I can visit two different offices of your company and report the damages within 5 business days to both offices and still be denied the reparations that are due unto me.  My baggage was damaged and items were stolen.  There is not excuse that could justify the actions of the Air France associate whom not only cut a perfectly circular whole into one bag and took items without permission.  When someone takes items that they did not pay for and without permission of the owner, it's called theft or stealing.  My other bag was irreparably damaged also.  Once getting past the plastic Air France Bag that it was wrapped in, I couldn't help but notice the top of the bag was slashed and items were missing.  In essence, two Air France representatives not only denied me the opportunity to file an Air France complaint in office but did not direct me of the proper channels to take in writing with Air France.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have attached all the documents I already submitted to Air France when I emailed them directly. I expect their US office to help me with this matter because the mistake was made by a US rep and not the travel agency or the AIR France office in Morocco. The documents I provided can help them pull my parents' tickets and case and issue a refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The cost of the ticket has nothing to do with returning the unused portion of the ticket. All other airlines return unused tax. The statement that I could use the unused portion is false, as the ticket was cancelled and I was told by an Air France representative that I would be refunded the tax.Given how awful the customer service at Air France is, and given that I feel that they are behaving in a less than honest manner, I wouldn't fly their airline again, ever. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are sorry to learn that the refund that was processed on the credit card used for the payment of the excess baggage charge has not yet been credited on the corresponding account. Our record does not show any anomaly on our end with this refund operation and we therefore kindly suggest that the cardholder contact their financial institution. We have also attached a copy of the letter that was emailed to the customer by our refunds department on ** January 2017.