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Harry's Quality Cars, Inc.

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Reviews Harry's Quality Cars, Inc.

Harry's Quality Cars, Inc. Reviews (4)

"Wow, would have been 3rd time..."
When I was 19, I purchased a 1974 Firebird from Harry's lot. I made a couple of payments, and then returned with full balance to pay the vehicle completely off. I then returned in 2004, and put a grand down on a 1994 Firehawk, which I also in return returned the following week and paid off with $6700. Great cars, both of them. Now, I rewritten to Harry's lot to put down $500 with plans of paying off an almost 10 year old vehicle again with an additional $7000. And they tell me they don't have that kind of room to make a deal like that happen? Makes me wonder how Harry would feel about this repeat business track record? Each time I tried to tell the current general manager that I am a repeat customer, he simply talked over me, and ignored what I was trying to tell him. I will take the short trip over the hill to [redacted] and purchase the same vehicle at the price I was going to give to Harry's lot out of shear principal. I apologize, Harry.","neg-1

I purchased a used vehicle from Harry's a little less than a month ago. Two weeks later I took it to a mechanic who informed me that the vehicle was very unsafe and he doesn't even know how I drove it off the lot that day. He said that if I valued my life I should not drive it home. I took it to a second mechanic who had the same diagnosis. The damages are about $3,000. I had to leave my vehicle in [redacted] (30 minutes away) and hitch a ride home. I bought the vehicle as-is but was not informed of the extreme front end damage. I was 1-2 drives away from losing my steering and my front tired were about to fall off. I had my minor boyfriend with me when I left the lot. I contacted the dealership and had my truck towed to them to look at. They replied that there was hardly anything wrong with the vehicle but offered a different vehicle of the same value. However, today I called them because I had a ride over to Reno and was going to look at their inventory but they told me the manager was out of town and they refused to help me because they're too busy. He also said that my truck was on ramps and in pieces...even though they had just told me there wasn't anything wrong with it. They have my vehicle and my money and I have nothing. I paid $5,000 cash and still owe $2,700. They have very poor customer service!Product_Or_Service: 2002 Chevy Silverado 2500 hdAccount_Number: Sold as-isDesired SettlementI have been trying to work with Harry's on a solution for two weeks. They did offer me a replacement car of the same value. On my day off I found a ride over to Reno, which is hard to do since it's two hours away and since the manager wasn't in, they refused to help me. The guy said I would have to call back Tuesday. I work and can not get that day off. I really have been trying to work with them but after my last unpleasant phone call, I just want my money back! I just want to be done with thisBusiness Response I am scanning in the response from Dave the person that spoke to them. I will scan a separate file with all the sales documents, AS-IS documents, etc. As to Dave's statement of the inspection the customer had done AFTER, I don't understand why they don't take the opportunity and right they have to get an PRE-PURCHASE inspection as stated on the AS-IS agreement.

I got a car 02-2015 the check light came on 4 days later they never called back to scheduled a time to bring the car in and never called me back everI bought an 02 Saturn and 4 day later the check engine light came on. I attempted to contact Harry's multiple times and could never get a response. they blew me off until the warranty was out of time and I could not get it fixed under warranty any longer. Now I have had to get the car fixed all on my own. I have payed over 500 dollars in parts just to make the car safe to drive. I have an uncle that does all the labor for me but could you imagine how much that would cost a person. I have gotten a little behind in my payments since it has costed so much money to fix with car so far. I have much much more to fix on this car over 14 other problems currently, so far I have had to do a full tun up and I was told that they could not believe how bad the spark plugs are witch means that Harry's did not to root-teen work that should have been done before the car was sold. Along with that when I got the car it had the wrong kind of anti freeze in the car witch caused a blown head gasket that I had to have fixed. since than I have had to have the entire front end of the car re done, brakes, c v joints, brakes and much more. Now there are still about 14 more errors when you scan the car to name a few the Cadillac converter, a few different sensors, a misfire, and much more. I went in there to make a payment today and to ask if there was anything they could do to help with the late fees since I have had to pay so much to fix the car so that it is derivable. some women behind the counter interrupted the conversation. from the first word out of her mouth she was absolutely rude and did not care to listen to anything that I had to say. She just became extremely defensive right out of the gate. She than told me I could have brought it back witch was actually something I had tried to do but I could never get a phone call back from them. Desired SettlementI have every intention of paying the car off however I think that Harry's could wave the late fees that I have been charged. Business Response [redacted] came in to make a payment. I was training a new office girl, who was taking her payment. [redacted] asked if she could speak with someone about the late fees on the account as the new girl was writing her receipt. I did step in and nicely ask what her name was again so I could bring up her account. As I was walking away she started raising her voice about what a lemon she purchased and that we haven't helped her etc. I DID turn around and state that what she was claiming our business does not do, She erupted in front of 6 or 7 witnesses (customers as well) saying I was calling her a liar, I said I am not calling you a liar, I just said we don't do that, She asked why I am getting my back up, I said your raising your voice in front of people and telling me that I am calling you a liar. I wasn't. Then she really started yelling out what pieces of [redacted] we are, and this dealership is a piece of [redacted] and we are crooks taking her money. I said you know I have many time stamped notes of speaking with you and you never once mentioned having a problem, and the warranty you received is through an outside agency which means you can take it to any mechanic you don't need us for that. She kept on about it, I finally said well you could have dropped it back off it was that bad, or told someone to pick it up. She said we never call her back. Well I plenty of notes that state otherwise. And she has never erupted ever in the office about it before either. She went screaming out of the office, yelling to two other sets of customers in the office not to purchase anything from us all we sell is [redacted]. Almost broke the glass door when she threw it open to leave. I am enclosing every note I have, every document in her file and all pay history. I will not respond after this. I was willing to waive late fee's when I asked her name and before she erupted the way she did. I won't now. When people come in and do that, when I was going to help her is ridiculous. I have 7 witnesses to what happened. 4 employees and 3 customers.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have read the response from the dealer she did stretch the trough quite a bit I never used any bad language n I did not ask to speak to anyone but the women who was helping me make my payment! She did not that the reason they never heard anything about me asking for help was because every time I would call to ask someone about it I would get the run around. I would leave messages and NEVER recive a response from them. The women who was "helping me" was the one to raise her voice first n yell! I am sure her witnesses will be on her side not me, however they seem to be in the business of salting cars that break down after one year that's not very ethical if u ask me! Like she said I'm 3 moths behind since I have had to replace so much on this car n I still have many more items that need to be fixed and or replaced! I finances 2000 and I still owe over 2000 I want to know why nothing I have payed 12 payment I think and none of its has payed down my pricipal! Along with all this I have proof from at least 3 other people stating that Harry's has given them are just like mine n ignored them when they tried to contact them and never received a respons! This is an absolutely rediculous situation since they are supposed to sale reliable pre owened cars witch they obviously do not! They did not even do a full tune up on my car how sad is that! Final Business Response I refuse to go any further or waste anymore time on this. I have everything that happened on video. I will happily send [redacted] an accounting on her payments.

WE ARE GETTING THE RUNAROUND IN TRYING TO GET THE THROTTLE POSITION SENSOR HARNESS PROBLEM REPAIRED. THE BASIC PROBLEM WE'RE HAVING WITH THE TRUCV IS THAT WHEN THE TRUCK IS DRIVEN AT APPROXIMATELY 55-60 MPH IT WILL AT A POINT LOSE ACCELERATION AND DROP DOWN TO ABOUT 10 MPH WHICH CAN BE VERY DANGEROUS ON THE FREEWAY WHERE CARS COULD REAR END THE VEHICLE. WE HAVE HAD THE TRUCK SINCE MARCH. OVER THAT PERIOD WE HAVE BROUGHT THE TRUCK IN TO THE BUSINESS APPROX 7 TIMES AND THEY REPORTED THAT THEY WERE FOLLOWING REPAIR SUGGESTION, PER [redacted], ON THIS KNOWN PROBLEM. THE LAST TIME THE TRUCK WAS BROUGHT BACK THEY SUPPOSEDLY HAD ORDERED SOME PART FROM [redacted]. AFTER IT WAS RETURNED TO US, WE DISCOVERED THE PROBLEM STILL CONTINUED. WE POPPED THE HOOD TO DISCOVER THAT NOTHING WAS REPLACED. THERE WAS A FRAYED WIRE ON THE HARNESS CLOSE TO THE CARBURTOR AND COULD HAVE IGNITED AN ENGINE FIRE WITH AN OPEN SPARK. WE HAVE KINDLY ASKED FOR SERVICE RECORDS FROM THE DEALERSHIP AND ACCORDING TO THEM THEY DO NOT KEEP ANY SORT OF RECORD OF WHAT PARTS OR REPAIRS WERE DONE ON THE VEHICLE. THEY CONTINUE TO GIVE US THE RUNAROUND AND WE DO NOT HAVE TIME TO CONTINUE TO BRING IN THE CAR AND BE UNDER THE RESUMPTION THAT REPAIRS ARE EVEN BEING DONE TO THE VEHICLE. WE'VE TAKEN IT TO [redacted] DEALERSHIP, [redacted], AND HAD ONE OF THEIR MECHANIC TAKE A LOOK AT WERE GIVEN SOME ALARMING NEWS THAT IS WHEN WE DISCOVERED THE PROBLEM WITH THE FRAYED WIRE IN THE THROTTLE POSITION SENSOR HARNESS THAT WAS SUPPOSEDLY REPLACED.Desired SettlementWE WOULD LIKE TO TAKE IT TO [redacted] AND HAVE THE JOB DONE CORRECTLY AND COST ABSORBED BY THE DEALERSHIP. Business Response On March 15, 2015, [redacted] and [redacted] purchased a 2005 [redacted] Silverado PU from our dealership. This vehicle was sold to them AS-IS, no work promised. (see attached) As with all sales the consumer is offered the option to get the vehicle checked out before purchase. Also, they were offered a separate warranty through [redacted] Company to purchase and they accepted and purchased a 3 year/36,000 mile warranty. Although the vehicle was sold as-is, when they called with an issue we did what we could to resolve it. They did not bring it in 7 times as stated. The 1st time they made us aware of an issue was the beginning of April. They stated it has an intermittent loss of acceleration . We looked at the vehicle and our mechanic stated it needed a throttle control module. We ordered it on April 8th (copy attached). As soon as it arrived we called customer and the work was done the next Monday the 13th. The part was installed. Note: this problem at that time could not be recreated when we drove the vehicle. The customer received and all was fine until about the end of April when they brought back with same problem. On April 27th we replaced the throttle pedal sensor. Again, they picked up vehicle and all seemed fine. May 20th they bring back for same issue... We spent more that 6 hours doing a wire pin test and found a bad connection at connector on throttle body assembly. (The harness on the assembly had been previously replaced (before we even purchased it at auction)so there was no reason to replace it again.) We did extensive research with other shops, online and [redacted]. They explained it was common problem, we did everything they told us to do. There were no frayed wires on this truck, and this truck doesn't have a carburetor so there is no danger of a fire. So that information provided is also false. The next and last time it was dropped off was June. They dropped the vehicle off at our Kietzke store on a Sunday, the 3rd. Our office was never notified it was there until the 5th when they showed up to pick the vehicle up. I had no idea it was there. So we picked it up from Kietzke brought it to the shop, did more checking and found a contact enhancing fluid that was supposed to fix the same issue everyone was talking about in forums and at [redacted]. This was ordered on June 10th and arrived on June 12th. That same day I did the work, it needed 24 hours to set. I told the customer all of this on the 11th. The brother that is driving it anyway. Then [redacted] showed up at Kietzke on the 12th, then came down to S. Virginia, spoke directly to [redacted] and [redacted] and was told everything that was going on, not one time did anyone ask for any service records or copies. We would only have service records of what we did. We have no way of knowing the service record life of the vehicle anyway. That day [redacted] was fine with everything and left. We called them to pick it up when done. They did, didn't hear anything until June 16th when the brother [redacted] called very irate cussing at [redacted] , he was asked to calm down and stop cussing he wouldn't so he was hung up on. The next communication was this complaint. We have done everything above and beyond what was required.Consumer Response My husband and I bought the [redacted] truck from [redacted]'s in good faith and as a trusting consumer - which happened to backfire on us. When we first got the truck, we noticed that [redacted], the sales manager, used a machine to "re-set" the truck chip - we didn't think anything of this at first. After the first week when the truck went dead, we took it back to [redacted]'s (on Sunday March 22nd) with the full intention of returning the truck - but it was [redacted] who assured us that he would take it to their mechanic's shop when they opened on Tuesday (the shop is closed Sat, Sun, and Mon), and get whatever it was that was faulty, repaired for us. We were hesitant to keep the truck, but [redacted] convinced us to give them a chance to make it right. We left the truck with the Kietzke staff. Yes, we knew that we bought the truck AS-IS, and it is one of the reasons why ([redacted] also suggested it) we bought the additional 3-year warranty. I should have returned the truck anyway!We did take the truck back to [redacted]'s a total of 7 times - 4 of which went to the [redacted]'s Auto on Virginia where their mechanic's shop was (we took personally) - the other 3, we left it at the [redacted]'s on Kietzke - which, who knows where that staff took the truck to - perhaps the truck chip was "re-set" again by [redacted] or someone at the Kietzke location and we were told that it was fixed? Who knows! There seems to be no communication between these two locations at all.Each time that the truck was taken to be "repaired", my brother, my husband, and I asked for service records of what they had done to the truck each time but the response that we received from [redacted] was that they didn't do any paperwork as they are the shop mechanic. The day that I went in to speak to [redacted] in person and he told me that they spent $1500 on a new throttle case/part, I asked to see the receipt and he could not provide me with one. Now I see that receipts have suddenly "appeared" in their response to our complaint.We feel that all they did was "band aid" the repairs and make promises to repair the truck so that we kept the sale. The truck has since been repaired by a reputable mechanic - who, by the way, was shocked at the work that was done to the throttle case. I've attached a photo of the work done to the wires of the throttle case that were left frayed and not taped up which could have possibly started a fire in the engine when the last repair was done by [redacted]'s. We know that we will have to take the loss in this situation, and it's ok. We will never buy another used car from this establishment and we have already let our network of social media friends know to never go here as well.Final Business Response To begin at the beginning of the customer's "rebuttal"Neither [redacted] nor the Customer at any time even in the original complaint ever brought up anything about resetting any "chip". One, [redacted] being a salesperson would not know how to do that. Two, the little "machine" and only machine he would have access to is a code reader. This is only used to check for monitors that may need to be set before wasting time and money taking a vehicle to the smog station to get a smog. We do this before hand to ensure nothing needs to be set before going down the smog shop. I am sure that is what he had to be doing. The vehicle passed smog so obviously nothing needed to be done.I was here when [redacted] and [redacted] were at the counter talking the [redacted]. I heard the entire conversation and not one time did she ask for any service record nor a copy of what we had done. I distinctly remember [redacted] telling her we spent over $1200.00 in just labor researching what could be going on and tracing any short. She never asked for any record of it. [redacted] stated to me that he was never asked for a record. Had anyone asked our response would have been...We do not have records of anything before the time we purchased the vehicle and all other records previously to your purchase are our internal records. We would have supplied them a copy of anything we did after purchase. Again, we did not do any harness work on the vehicle. It had already been replaced previous to our buying it at auction. The harness was new so why replace it. We traced a short, we replace the throttle control module, the throttle position sensor. We found a loose connection at the throttle body and after extensive research and on the suggestion of top mechanics we purchased a connection enhancer called Stabilant. Test drove the vehicle and all was fine. Also, there is no way a fire could start, it is a 5 volt reference signal from computer. There is no open gas or fumes that could ignite anything, their "shocked" mechanic should know that. Again, I apologize for the issues they have had. We did as much as we could at the time. Unfortunately, we can't foresee the future on what may happen, and we did the repairs that were suggested for the problem described. [redacted]'s Quality Cars, Inc.also, no photo's that were stated .were attached to my email

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Description: Auto Dealers-Used Cars

Address: 3055 Kietzke Ln, Reno, Nevada, United States, 89502-4389

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