Harry's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], I took a quick peek at your account and it looks like my teammate Henry got you taken care of with a refund on January **, 2016. It looks like the refund was successful, and you...

should have seen those funds pop back into your account within 3-5 business days. Let us know if that's not the case, or if you had any other questions at [redacted], or you can give us a call 10AM-6PM ET at ###-###-#### and we can get you taken care of. All the best, Karen

Their product does not live up to their marketing hype ... very poor design. Tried it once and got injured and then later discovered many complaints against this company on another review site.

The customer was refunded once we determined that the [redacted] and [redacted] Tracking information was incorrectly showing a successful delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

 Asking the company directly for my money back did not work. Once I filed complaints with my bank, the FTC, Revdex.com and NY-DCA, I was given my money back. My complaint was not just for my money, but the way they conduct business. Their customer service is lacking and although I opted out of all future emails, I'm still getting emails and have to be on the lookout to make sure they don't continue to charge me. I had no good experience with this company, and do not doubt that had I not contacted the agencies I did, I would not have my money back.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our priority is to provide a quality shaving...

experience at a fair price for our customers, who are at the core of everything we do.  That is why we evaluate and highly value any feedback – positive or negative – that we receive from our customers.  The customer reached out to Harry’s on August * to discuss her experience with her blade.  Since August **, we have been in communications with the customer, and we continue to actively work toward addressing her complaint.

The customer ordered a razor set on August **, 2014. On May **, 2015, Harry's received a Revdex.com notification from the customer. On June *, 2015, a Harry's representative sent an email to the...

customer asking how they could help and providing information on how the customer could reach the representative. On June *, the representative followed-up with a phone call and left a voicemail for the customer. The representative emailed the customer as additional follow-up. So far, Harry's has not been able to reach the customer, but would be happy to assist or provide any additional information.

Review: I cannot reach the company to arrange a return shipment. No return information was in the package that arrived and no return information is on the website. The customer service number has a loop that goes around and around - no one ever answers.

I had to open an "account" when buying merchandise, but when I go to my account, there is very little information - it only shows that I made a purchase on 12/**/15. No pertinent account information is there for me to reference if I ever got in touch with customer service.

I have sent an email to the help desk but have not received a response.Desired Settlement: Refund of purchase

Business

Response:

Hi [redacted], I took a quick peek at your account and it looks like my teammate Henry got you taken care of with a refund on January **, 2016. It looks like the refund was successful, and you should have seen those funds pop back into your account within 3-5 business days. Let us know if that's not the case, or if you had any other questions at [redacted], or you can give us a call 10AM-6PM ET at ###-###-#### and we can get you taken care of. All the best, Karen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Their product does not live up to their marketing hype ... very poor design. Tried it once and got injured and then later discovered many complaints against this company on another review site.

Review: I purchased the blades and other products and singed up for delivery of razor blades every three months. Never received the blades, thought it was my card since it expired. Went to website to submit my new card from the same bank and it will not except because it says its international. The employee says I should named [redacted] said: "play around with it" then "check back like in three weeks". When I called back they said that they have a lot of customers with the same problem. I am disappointed because I got the start up kit and now can not receive the product I paid for. Bottom line.Desired Settlement: I want to pay for the blades to come to our house for my boyfriend like I told him I was going to. It was a gift and it makes me look bad because you said you could provide something that you could not.

Business

Response:

The customer ordered a razor set on August **, 2014. On May **, 2015, Harry's received a Revdex.com notification from the customer. On June *, 2015, a Harry's representative sent an email to the customer asking how they could help and providing information on how the customer could reach the representative. On June *, the representative followed-up with a phone call and left a voicemail for the customer. The representative emailed the customer as additional follow-up. So far, Harry's has not been able to reach the customer, but would be happy to assist or provide any additional information.

Review: Harry's razors are just okay but what made me cancel my subscription was the horrible customer service I received. Harry's overcharged me and kept telling me that I would see a refund in a few days. A week has passed and no refund and now they will not respond to my emails. Poor way to run a business and I think they are running a scam. They keep telling their customers that a refund is on the way when in fact it is NOT. As for their razors I tend to get cuts when normally with other razors this is not an issue. I am going back to the dollar shave club as they have better prices, service, and products. Shame on Harry's for how they are treating their customers. I will NEVER shop with them again!!!Desired Settlement: Harry's has wasted a lot of my time and I would like a full refund of $30 back on my credit card. They promised me a refund and kept telling me it was on it's way and I never saw any kind of refund from them.

Business

Response:

The customer reached out to Harry's on February [redacted]. The customer had enrolled in a Shave Plan with Harry's, which is a subscription service where the 2nd shipment would be $30 for an 8 pack of blades and 2 Foaming Gels. The customer's package shipped out early on the [redacted], and they contacted us after the order had shipped (we could not cancel). The customer's original email read, "Hello, please cancel my subscription and orders after this one as I will no loner need your services." On February [redacted], our customer experience associates responded, letting the customer know they would not be receiving any additional orders (after the [redacted]). On February [redacted] the customer asked for a partial refund towards the Foaming Gels. We can see that this refund was issued from our end on February [redacted], for $14. The customer contacted Harry's again on February [redacted] asking about the refund, they were responded to on February [redacted], and told that the $14 had been refunded and should be reflected on their bank account. The customer did mention that the funds were not on their [redacted] account, our associate let the customer know that we do not accept [redacted] on our website, and asked the customer to check other possible accounts. On February [redacted], an associate sent the customer a receipt of their $14 refund from our payment system. Since then, we have also issued the customer an additional refund of $16, meeting the full $30 charge (the customer has been refunded in full).