Hart Home Comfort Reviews (14)
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Description: OILS-FUEL
Address: 30 Montauk Blvd., Oakdale, New York, United States, 11769
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Description: OILS-FUEL
Address: 30 Montauk Blvd., Oakdale, New York, United States, 11769
Web: |
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Add contact information for Hart Home Comfort
Requested an estimator come to our home to give a proposal on a split unit replacement, but they sent a salesman. Gave to salesman direction to send in an over-priced proposal to cover a new system for insurance purposes. I chase them to send it, but it never came. I am a professional in the construction business, and when neither the office people or the field people can't take direction and follow them, you better stay away. Good luck to anybody that doesn't listen to my advice.
Good Morning,The first repair of the extrol tank stopped the leak for close to a month Unfortunately, other parts began leaking after that time This is why we charged you only for the parts when we needed to return The three calls each stopped the leak, and at no time did any technician leave the home with a leak still occurring They had no way of knowing other parts would fail after.We don't feel that any of them were unnecessary I am sorry that there was more than one call to your home, but regardless, they parts needed to be replaced.Hart Home Comfort has been family owned and operated for over years We pride ourselves in doing what we feel is best for our customers We don't benefit by going to a customers home more than once
Good Afternoon,In response to the complaint filed by [redacted] ***: [redacted] was covered under our Super Value Plan service contractA copy is attached He had two water leak service calls The first call the technician found a leaking relief valve A few days later [redacted] *** called to say there was another leak At that time, the technician replaced a feed valve and a drain cap The three parts replaced are not covered under the Super Value Plan, so the customer is responsible for parts and labor Due to the inconvenience, he was only charged for labor for one call not for both Copies of bills are also attached.Unfortunately, we are not responsible for water damage to a carpet that is wet after a part goes bad due to wear and tearWe advised that he could call his insurance company if he felt there was significant damage to his carpet Please contact me directly at ###-###-#### if further information is requiredSincerely,Jacqueline RH***VP- Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: we trusted that the repair they made by installing a new tank the first time took care of the problem We did not realize it was still leaking all along because we had a bucket under the valve to catch the dripping water When we did realize it was still leaking (when the bucket overflowed, according to them a month later) we notified them immediately and they came to make a second repair After they came to make the second repair and we trusted that it was repaired again The next day we had a flood in the basement because the bucket over flowed and could not hold the amount of water now leaking after the repair If their experienced technicians made the proper repair the first time, the cost would not have been inflated, we would not have had to pay for additional parts, and there would have been no flood that destroyed my carpet I am an year old man that takes care of my wife in my home that is severely disabled I am not senile, and have been in construction my entire life I do not believe all three parts went bad at the same time causing new leaks from the same place The technicians are supposed to be professionals and should be able to trouble shoot and make repair the first time, not the third time If I did that when I was still working in construction I would have been fired and/or sued [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the business neglected to mention this started when they first came to evaluate the leak complaint we called about. They said a tank needed to be replaced, which we did and we paid over $for that repair. It turned out to be an unnecessary repair because the leak continued. When they were called and responded back a second time, they now said additional parts needed to be replaced. They replaced a different part the second time and stated this was actually the cause of the leak. The next day we had to call them again for a third time because the leak was even worse than the original leak which caused a flood in the basement, ruined the carpet and created mold. After their third attempt to repair the leak, it was fixed. We not only paid unnecessarily for the original tank replacement, they sent a bill for the second part which was an unnecessary repair because the leak continued, and a bill for the third part which actually finally fixed the leak
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
we trusted that the repair they made by installing a new tank the first time took care of the problem. We did not realize it was still leaking all along because we had a bucket under the valve to catch the dripping water. When we did realize it was still leaking (when the bucket overflowed, according to them a month later) we notified them immediately and they came to make a second repair. After they came to make the second repair and we trusted that it was repaired again. The next day we had a flood in the basement because the bucket over flowed and could not hold the amount of water now leaking after the repair. If their experienced technicians made the proper repair the first time, the cost would not have been inflated, we would not have had to pay for additional parts, and there would have been no flood that destroyed my carpet. I am an 88 year old man that takes care of my wife in my home that is severely disabled. I am not senile, and have been in construction my entire life. I do not believe all three parts went bad at the same time causing new leaks from the same place. The technicians are supposed to be professionals and should be able to trouble shoot and make repair the first time, not the third time. If I did that when I was still working in construction I would have been fired and/or sued
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning,The first repair of the extrol tank stopped the leak for close to a month. Unfortunately, other parts began leaking after that time. This is why we charged you only for the parts when we needed to return. The three calls each stopped the leak, and at no time did any technician leave the home with a leak still occurring. They had no way of knowing other parts would fail after.We don't feel that any of them were unnecessary. I am sorry that there was more than one call to your home, but regardless, they parts needed to be replaced.Hart Home Comfort has been family owned and operated for over 38 years. We pride ourselves in doing what we feel is best for our customers. We don't benefit by going to a customers home more than once.
Good Afternoon,In response to the complaint filed by [redacted]:[redacted] was covered under our Super Value Plan service contract. A copy is attached. He had two water leak service calls. The first call the technician found a leaking relief valve. A few days later [redacted]...
called to say there was another leak. At that time, the technician replaced a feed valve and a drain cap. The three parts replaced are not covered under the Super Value Plan, so the customer is responsible for parts and labor. Due to the inconvenience, he was only charged for labor for one call not for both. Copies of bills are also attached.Unfortunately, we are not responsible for water damage to a carpet that is wet after a part goes bad due to normal wear and tear. We advised that he could call his insurance company if he felt there was significant damage to his carpet. Please contact me directly at ###-###-#### if further information is required. Sincerely,Jacqueline R. H[redacted]VP- Operations.
Review: In February of 2014. I was billed for a service contract that I did not approve of by [redacted]. I never signed an agreement with [redacted] and never agreed to the delivery of any oil products. At this point I was fed up with [redacted] and decided to discontinue my association with them. I mailed them a check for the unpaid balance on my account and wrote on the bill to not deliver any more home heating oil to my address. I specifically wrote on the bill that if [redacted] was to deliver and more heating, oil I was not going to pay for it. Needless to say, 2 weeks later, I received a delivery. The practice of the unauthorized delivery over priced heating oil and then demanding payment for it is unethical.
Let me repeat that I did not have a contract with [redacted], I asked them to not deliver heating oil to me again and up to the point of the unauthorized deliver, owed them no money. Now [redacted] is demanding $644.01 from me or else they will take legal action against.Desired Settlement: I did not request the oil delivery. I did not want you to deliver oil to my house. I am offering to pay [redacted] 50% of the bill.
Business
Response:
Good Morning,
Our account conditions require 30 day written cancellation notice. We have no record of any cancellation being written on a bill.... checks are processed by a machine, and we can't guarantee that a note written on a different form of communication would be picked up. The best way to close an account is to send a business letter, certified return receipt, or an email, requesting receipt of it being sent.
However, as soon as the customer alerted us that they wanted the account closed, we terminated the account. The customer responded to an email saying "make me an offer" and we tried several times to contact him to offer the fuel at our cost, even though it was fuel he was going to use anyway. None of those emails were returned, so the notice was sent to the customer that the balance would be placed into collections for non payment.
We are a family owned business for over 35 years. We pride ourselves in customer service and we don't benefit from making unwated deliveries to people who won't pay for them.
This delivery was made in February, the oil was obviously used, and no payment was made towards it at all since then.
Regards,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never agreed to the original oil deliveries in the first place. My account was with [redacted]. Port sold their business to [redacted]. I never agreed to my account being transferred to [redacted]. Again I reiterate, I never agreed to the delivery, I never had an account with [redacted], and they made an unauthorized delivery to my house. I will not be intimidated by there strong arm tactics.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Good Morning,
I am sorry that you feel we "forced" you to use oil we delivered and that you didn't choose to be sold to our company. We are a very hard working family who runs a very reputable company. We truly try to do the right thing to make our customer's homes warm and safe.
We offered to settle at our cost, which would total $511.45.
Again, I understand that you are upset. But we didn't deliver oil to your home in the middle of the coldest winter in 20 years to hurt you or your family. We weren't aware you closed your account when you wrote it on a statement.
Best,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Again let me reiterate the circumstances behind the complaint. This oil company ([redacted]) buys my account from an oil company that I have been doing business with for over 5 years (Port). I have no idea who [redacted] is. I did not approve of my account to be sold to them. I do not have any contract with [redacted]. Before I do business with a company, I do a little research about them before engaging them. I was not forewarned that this was happening.
Sometime in October 2013, and without my permission, I get the first oil deliver from [redacted] and realize that it is not my usual oil service company. Almost 2 months after this delivery, I get a letter in the mail
stating that my account was sold to [redacted]. In February, I make sure my account is up to date and send in payment for any outstanding balance on my account with the instructions to not deliver any more oil. I explicitly write on my final payment receipt that if [redacted] delivers any more oil, I will not pay for it since I did not request service from them in the first place. [redacted] had no problem cashing my check but ignoring my instructions.
[redacted] delivered fuel oil anyway.
After emailing [redacted], I was informed that this was not the proper way to cancel my account with them. I do not have an account with [redacted]. I did not know the cancellation policy because I did not approve of [redacted] delivering oil to my house. I will not be bullied by this company. In previous communications, [redacted] claims to be a family run business for over 35 years. If I ran my business the way [redacted] rums theirs, I would be in jail.
I have offered $400.00 for their mistaken delivery and unethical tactics.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: I have several complaints regarding my year of service. First, during the cold winter, there were a few calls that were not handled correctly: one time, no one ever came; another time, someone came after more than 10 hours of no heat; and another time, I was told what I needed to do to correct the problem (they did not fix it).
My second complaint is about the pricing. I was told that I would receive my oil at a fixed price, however it was unclear that there would be a limit, and the limit they chose was less than the amount I used last year. I found out when after one delivery, all of a sudden, the price jumped and there was nothing I could do about it.
Third, their service contract and the oil contract are at separate times so I needed to renew in February for service, but oil is in August. I started the service and oil at the same time, so they should both be the renewed the same time. The oil price changed in March, so I was stuck paying the service contract and was unable to get a refund once I found out about the limit they set.
Lastly, I changed companies. The new company sent communication to [redacted] on March [redacted] that they were going to be my new oil company. [redacted] "claims" that they never received this information so they delivered my oil on April [redacted], charging me the higher amount.
I have now paid about $1000 to [redacted], that I believe I should not have paid. They, of course, claim that they are sorry, but will not offer me any type of refund. They believe they did not do anything wrong. I believe that they played me for a fool.Desired Settlement: I would like to be refunded for:
1. the service contract
2. the difference in price of the higher oil rate
3. a refund for the oil delivered on April [redacted]
Business
Response:
Good Afternoon,
I am sorry you had a problem with our company.
I have no record of you calling and not receiving a service call. Our normal response time for emergency calls is within 4 hours. During the extreme cold during the polar vortex, our wait times were up to 8 hours. I am not showing any calls during that time. There are times where a customer needs to call back for a second service call, however, we try our best to make sure the service call is handled to the customers full satisfaction the first time. It doesn't benefit us or our customers in any way to have to return several times to fix a service problem.
The limit on the gallons is explained clearly and shown directly on the contract and that contract is signed for on the first and last pages. I would be happy to provide a copy of the signed document, if you do not have one in your records. The reason they renew at different times is because sometimes a customer forgets to sign up for the plan or runs out of gallons before they are due to renew their service plan, but still wants some sort of price protection. We never deny a customer the opportunity to protect themselves against the volility of the oil market.
The new company NEVER sent us any notification that this account was cancelled. This is why our contract requires certified return receipt for cancellations. I would suggest checking with the new company to see if the account opening was handled correctly on their side.
At the end of March, a new pricing plan was offered, but we were told you'd call back after you shopped around. We have no benefit from delivering oil to customers when they cancel, or when they say they won't pay for it.
Hart Petroleum has been in business for over 35 and have an A+ rating with the Revdex.com.
No refund or credit is due. It is all in the contracts, and I would be happy to send copies of the signed documents out.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company stated that they "have no record [of my] service call" on January *, 2014. I made several calls that day. The first was at about 4:00 am. At that time they told me it would be about 8-10 hours before someone came. I called again at about 9:00 am to see how things were going. They said that there were about 6 people ahead of me. Then I called back at about 1:00 pm. Now there were 5 people ahead of me. I told them I had tickets to something in Manhattan and asked if they would be to my house before 4:00 pm and they said they could not guarantee that. I asked a family member to stay at my house in case the company came to fix the problem. I called again at 4:30 and according to them there were still 4 people ahead of me. At 7:30 pm they called my house and told my relative that they were not coming at all.
The fact that they say they "have no record [of my] service calling" that day, proves, to me, that they are not telling the truth about receiving the correspondence from my new oil company. I have no proof of either, so they can claim whatever they want. Their only proof is that I signed a contract...which is true. I know I am stuck with the situation. I just want others to be aware of how they scammed me and maybe others won't get caught as I did.
They do not seem to be trustworthy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: just letting you know that they don't want to deliver the oil to our house at the worst day in winter time, and we have 3 years old daughter freezing. first we thought the pipe was frozen , so I called up and they came with attitude asking my husband to dig up the snow (feb [redacted] 2014) meanwhile you can easily walk on it. and then the guy said no pipe froze... it just that your oil tank was empty... so put 10 gallons that good till tomorrow. and he said better of we called up for asking delivery tomorrow. so I did call and they said to me on the phone they refuse to deliver till we pay some money that we owe from last year too ($700... ) I was like really? so you going to let us froze to death? and she said sorry that's our policy!.... I paid them monthly under budget plans and we paid it regularly until recently we have a bit problems paying it but we still paying it some amount of it per week. and that last year bills was a surprise before since last year we paid them regularly per month for full amount even before the due date. and few month before the contract finish last year, they told us that we need to pay them more since our oil use were bigger.... they were asking for about $500 per month while our budget bills was about $275 per month last year and we paid it in full, we were in shock for those numbers (they were lying to us and just skyroketing the bills)... then [redacted]s came offer us better deals... I called them to lower the price or we take [redacted]s... and they promise lower the price.. but still more pricy than [redacted]'s , so in good faith we stay with hart petroleum still.... till now.
so the real problem was from the old bills that they want us to pay about $700 something! I mean they do the budgeting last year and we paid them in full amount every month . this year only in last few months we have a bit difficulty in paying budget plan... but we still paying it and this month we only owe about $130 budget plan for this month that we going to pay it next week when my husband got his paycheck.
AGAIN so not right not sending the oil in the winter froze cold weather! so inhuman things to do! I saw the other complain that they did that too, to other guy !Desired Settlement: erase the last year billings that they said we owe.... because we already paid them full monthly according the monthly budget plan as they asked us to pay. not our fault their calculation were wrong. and it's weird because the previous owner of the house keep the heating in 80 degree F and they pay cheaper than us... meanwhile last year we keep our heat in the 70's.... and I shower only 2 times a day during winter because my skin getting too dry in winter time. again is very inhuman threatening not to deliver oil during winter freeze and willing to let people frozen to death later on!
Business
Response:
Good Afternoon,
Our normal credit terms are net 30 days from the date of the delivery. Customers also have the option of going on a balanced budget plan. Unfortunately, the budget plan has not been followed. In addition, we extended the credit terms and budget plan to include the balance from last year because the customer was not able to pay off the balance. We have left many messages and sent several emails and statments showing the balance on the account.
With the true balance over $1700 and not clear payment arrangements being made or kept, we are left with no choice but to hold off on deliveries and service until the customer is caught up with her payments.
I would be happy to provide any statements the cusotmer needs.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
again...
the underline here is the hart petroleum should change the name because
they don't have "heart" refuse to deliver in the hardest winter
season... I have to borrow money so they deliver ... since I have 3 year
old that really freezing at the house. again their response really no
heart. we really never have problems paying the budget plan before and
always pay even before the due date. now we have a bit difficulties...
it happens pretty sure to other people too... but we really try to pay
weekly...not like we neglected the obligation that we have to pay. and
for this month UNDER THE BUDGET PLAN we only owe them$30 separate from
the last year ... that I already spoke to them going to pay it monthly
with the budget plan that we have right now. So pretty much I got offended to the response that they stating "not clear that the payments plan were not being kept or made" statement. meanwhile I already contacted them about it.
and because of this problems I just realize , like the other guy who complaint about the oil bills.... they do charge the oil $4 and something cents a gallon now rather than $3 few cents before.
again don't worry... we know our obligation to pay... just want to highlight that THEY DID refuse to deliver unless getting more payments ...
we regret not accepting [redacted]s offer last year. pretty sure we going to let everyone know about this heartless move.
again please you cannot do that to people in the middle of the winter time. summer time go ahead... since there's no life at stake!
Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: I had a contract with them thru December. They deliberately did not deliver any oil in December and let me run out of oil on the coldest day of the year in January. I had paid them over 4000 dollars over the course of a year, and due to a very small balance owed, was left in a house freezing for NINE hours. To add insult to injury, They filled up my tank the next day at a crazy price of 4.159/gal, when if they had delivered in December, would have cost me 3.699/gal. I had researched getting a delivery from other companys with same day service, and the highest price I saw for over 200 gals was 3.699. [redacted] left me a message that that was the price, and to pay it. They did not even use their own oil delivery- I got a delivery bill from some called COD delivery, with Hart handwritten on it! I believe letting us run out off oil for a 212 dollar balance, and never notifying us that delivery was cut off violates some kind of safety laws. I have [redacted], and being in a 49 degree house for 9 hours made it worse.Desired Settlement: I want them to honor the 3.699 price. I have no intentions of signing up with them ever again, which is the only way [redacted] said they would do that.
Business
Response:
Good Afternoon,
The pricing agreement that both ** and [redacted] signed began on 11/*/12 and ended 11/**/13. If they would like a copy of that signed cap price agreement, I would be happy to provide it to them.
COD companies do generally provide cheaper fuel oil prices because they get paid that day, and do not provide any emergency service.
They ran out of oil on January [redacted] because the November [redacted] delivery was not paid for. The credit terms are net 30 days, and this was well beyond the terms. They did not contact us at all to try to make payment arrangements until after they ran out of fuel.
Hart Petroleum is a very reputable company who has been owned and opearated for over 35 years.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My contract was not over until DEC [redacted], and I had paid them 350.00 in November towards the delivery, which had a 30 day grace period until Dec **. I also paid another 200.00 on Jan *, leaving just a balance of 226.00! They also received regular payments from me during the previous months. I had been unemployed and because they wouldn't give me a budget plan, I was paying towards the bill, and had previously, before November, had a zero balance with them. I was NEVER told that because I was 30 days late with a PARTIAL payment, that I would not get the oil delivery in December, which should have been delivered BEFORE Dec [redacted], as the previous months were always done. I believe they withheld the delivery so they would not have to honor the price, and let the contract run out. I have been with many oil companies over the years, and have never been treated like this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Good Morning,
Attached please find the signed copy of the pricing agreement signed by both **. & [redacted] indicating the end of the pricing agreement on 11/**/13.
In addition, our fuel delivery agreement states our credit terms at 30 days.
Lastly, two telephone messages were left regarding the past due balance.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I had called Hart up to ask them when my contract was up, thinking it was Dec [redacted], and they told me it was thru the end of the year. Regardless, up until that last bill in November, which I had paid 350.00 of, I had been current in my account, and had paid close to 4000.00 for that year. The two phone messages left said to call about my bill. Never was there anything said about stopping my deliveries. Something that important should have been conveyed in writing. I feel that by letting me run out of oil shows this company employs poor business practices and terrible customer service, and does not deserve to be listed with the Revdex.com. By the time they let me run out of oil, I only owed 227.00, and feel that they put my family's health at risk, especially with the very cold temperatures we had. Isn't there laws governing this with New York State? I believe this company acted maliciously, and need to be held accountable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,