Hart Property Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***0, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I feel the merchant is confused as to what I am contesting hereAnd I am unsure why it is relevant to continually mention that I have left him bad reviewsUnfortunately, that is my only option as the shop blocked my phone number and refuses to honor there warranties, both verbal and in writingAt this point, even after being assured by a technician that the noises I hear are only temporary and that if I have "any problems at all, we will take care of it."This is simply not trueIn the attached pictures of text messages with the owner you can see how he told me abruptly to "take my car elsewhere" and that I "obviously don't understand cars" after simply asking why I was charged for a repair when I was promised over the phone that the fee would be applied to additional repairsI also respectfully communicated that I was still having issues with the repair and my phone was abruptly blocked and could not contact the shopFurthermore, I was NEVER told of any PPI fee, neverPer the owners comments " He dropped his car off after hours so we did not discuss this again but we have the key drop envelope with his signature" That is correct, I listed exactly what I wanted doneI never mentioned any inspection of any kindNo inspection nor fee for an inspection was ever discussed and was certainly not agreed toI am therefore, since they refuse to address my concerns with the car, asking for a refund of the PPI fee of $and the $repair fee that was promised to me over the phone would be applied to additional repairs and was notI will unfortunately have to accept the over $I spent on power steering repair will be a loss because they will not take responsibilityFor what it's worth, I have been verbally attacked and insulted by a technician of the shop after I left a review on their *** pageIt has since been removed, but I was called "a two-bit wannabe car collector" and that he was "glad we blocked him from coming back." This is just an example of the hostile, unprofessional behavior exhibited by this companyI hope the Revdex.com can protect consumers like me from dishonest, manipulative and unfair business like this one
Regards,
*** ***

This will be the second response I have submittedThe first I submited on April apparently never arrivedBelow is the correspondence I had with Chace Bank which handles my merchant account Since then *** has reversed the charge back*** *** has since posted complaints here at Revdex.com
and ***.*** Polo Independent BMW/Mini ServiceDraper Ave.La Jolla, Ca Voice/Text/Fax***poloindependent.comCelebrating Years in America's Finest City---------- Forwarded message ----------From: *** Polo Independent BMW/MINI Service Date: Tue, Feb 28, 20** at 7:PMSubject: merchant id: *** subject: *** Repair Order #*** for your BMW 635CSiTo: "***-**@***.com" merchant id: *** subject: *** last of cardholders cc is ***, ***, amount contested is $600, transaction date was *** To Whom it may concern, Attached is the contested invoice, text messages and Social Media Reviews related to customer *** ***'s charge reversalThere were some telephone conversations during the time his car was in shop that cannot be reconstructed He is contesting the repairs to his hydraulic power steering system in our attempt to stop his noisesWe followed standard procedures based on cost and likelyhood of solving the problemTotal repairs to stop the existing leaks in the low pressure side of the sytem are about $We concluded that the next repair would be to replace Non standard high pressure hoses that had been hand fabricated by another unknown shopHe did not like what we had to say and did not approveHe also contested the initial *** *** Inpection/PPI" cost of $yet during our first phone conversation before his appointment, I had agreed to discount our fee of $for older cars down to $He dropped his car off after hours so we did not discuss this again but we have the key drop envelope with his signatureMy assistant handled *** at the car pick up and gave him an unauthorized $discount which was applied to the "PPI" after receiving his complaintsMy assistant took payment and all necessary signatures.Thank you,*** ***Attached is a PDF document of your repair order # ***.*** Polo Independent BMW/MINI ServiceDraper Ave.BAR #ARD260864La Jolla, CA 92037(858) 454-2002(858) 488-7800 Inline image 3Inline image 9Inline image 10Inline image 2Inline image 1Inline image 6Inline image 7Inline image 12Inline image 11Inline image 5Inline image 8Inline image