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Hart's Auto Center

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Hart's Auto Center Reviews (3)

This letter is in response to the claim filed by S*** ***We at Harts Auto Center sold her a good working motor for her car on 9/25/2014; even offering to put the motor in
"law away" for her (which is something we never offer) but being she was pregnant single mother we were trying to help her outIt took *** until Dec to pay off her debt of $We told here that we would install the motor for her for $and she insisted on taking the car and motor to **'s because they were going to do the install for $this was in January Later in January she calls me and says the car won't start so Hart's sent at wrecker to Al's to pick up the car at our expenseAfter checking out the work from Al's we noted that the engine was not installed correctly, because the wiring harness smashed in between the motor and the bell housing of the transmissionWe took photographs of this and showed them to ***Hart's took the motor and transmission out to repair this damage and at this time we found that the computer had been shorted outWe told *** our findings and that the replacement computer would be around $*** said that she would call us back and see if she could come up with the moneyWe then offered *** a reliable car as even trade for her car because the car we were giving her was a reliable mode of transportation*** refused because she wanted us to fix everything on the car in order for her to take itPlease note that the Lexus is in better driving condition than her Chevy AveoThe Lexus has since been sold and is a great piece of transportation; our customer is very satisfied with the LexusAt this time we are not refunding *** money for the good motor we sold to her and we are not paying for the incorrect installation of the motor by ***s Auto ServiceIf *** wants money back for the installation she should take this complaintup with **'s Auto ServiceAt this point *** just needs to come and pick up her carWe are no longer willing to do business with ***Please let me know if you should have any questionsThank you for your time
Sincerely,
John D***
Manager
Harts Auto Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** john *** is a lier the two engines he sold me were bad engines and I have a witness that harts auto tried to sell him the automobiles that the engines came out of and my witness was told both engines were bad before he would buy them and he told them no he did not want to buy them with bad engines so they sold them to me and the both were badyes the owner jack *** told john *** the brother to give me my money back because they could not find me another enginealso I am a certified ase mechanic and have been doing mechanic work for over years and I know when I have been takenthis business should be shut down because they are robbing good innocent people in the brightwood area the business is a fraud and a scam and running this business under a person that has been dead over three yearsthis business is running illegally joseph *** was the owner now he is dead and gone and they are still running this place under his name and this man is dead and I feel that I should still be reimbursed the labor of installing two bad enginesI took a great loss in labor and supplys from these liers and I wont rest until something is done about this horrible placeI will never step foot in that place ever again and I hope and pray that all the people in brightwood and all over this city never shop or buy auto parts in this place or have their autos repaired that's a rippoff as well

This letter is in response to the claim filed by *** ***We at Harts Auto sold him a
good running motor*** dropped a bolt down in the motor in the process of installing it; making the motor a nonworking motorWe have photos to prove that *** incorrectly installed the motor if you should wish to see themOn 2/2/we returned *** his money back in the amount of $We did not feel like it was in our best interest to give him another motor because he had already ruined the two previous motors we gave him*** is not even licensed to be repairing automobiles; he is a tow truck driverAt this time we are not compensating *** for labor, nor are we offering to sell him anymore partsPlease let me know if you should have any questionsThank you for your time
Sincerely,
John ***
Manager
Harts Auto Center

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