As a professional business owner, I always document every phone call, reason for the call I also keep track of whom was on each property at the time of service It is my belief that this is a complaint from a third party, and not from the owner of the property at the time I was hired by to do the service I have spoken to Ms [redacted] on the telephone five times over the last four months of service Not once was she ever rude or even raised her voice, she was very pleasant to talk to, and never complained about our work Our first phone conversation we discussed that she was rarely at the property as she traveled a lot, and we would keep the price the same as she was paying [redacted] for the servicesShe also explained her daughter [redacted] lived on the property and would be there if we needed anything Second phone conversation was to let me know I had mail the Invoice to the wrong address, so we decided that I would email the invoices to her as this was more convenient for her She also let me know that we had missed a ditch that was located in the back of the property to please cut it the next time of service I assured her that we would be sure to catch it June 23, date of second service I myself walked the entire property with daughter [redacted] , she showed me exactly what Ms [redacted] was looking to be completed at the time of each service The third phone call was to ask to please only cut the property once a month Forth call was to let me know she was going to pay invoice but needed extra time in doing soI explained to her to take as much time as needed July 30, Ms [redacted] called, [redacted] She explained to him that she needed the whole property done within a couple of days Fifth call Sunday September 14, Ms [redacted] called to ask when we were coming out to cut, I explained tomorrow I asked if she wanted just the weed eating done or the whole yard serviced She asked what the difference of the price was I told her $for the weed eating, $for the whole yard (Once again she was very pleasant, and had no complaints.) Before she could answer me, someone else got on the phone She Explained she was a daughter named ***, she was screaming and irate After being screamed at for to seconds, I told her I did invoicing and not pricing she needed to speak to my husband He tried to explain to her that we did this yard for a great price already, and we could not reduce the price anymore with the cost of fuel and labor She insisted that she had someone quote her a price of $an acre, he told her to use their services because we could not touch the property for that priceThe phone conversation ended with both parties agreeing that we would only do the weed eating, tomorrow September 15, we arrived at property only to be screamed at again by the same woman on the phone She was irate, with a very hostile temperament in explaining that our service was not needed and we need to leave at once I explained that there was a balance that I would really like to have paid, she said she had never received a bill She was throwing her hands in the air waving them all over the place, honestly most of what she was saying I didn’t hear as we were packing up all the equipment to leave before she came any closer She went inside, coming right back out only to provoke us to come on the property This time I heard her as I was on the side of the truck, not in my trailer She said, “My Mother would be glad to speak to the owner if you want to come up here and speak to her Just be aware that you are being recorded, everything you say or do is now on my phone.” Another woman was nowhere in sightI told everyone to get in the truck and we left As caring business owners we had decided that when we went to the property to cut the whole thing we would not charge Ms [redacted] as she was already having a hard time, and this unforeseen circumstance came up, her attention needed to be focused elsewhere If Ms [redacted] cannot afford to pay the bill, she doesn’t need to pay itHowever this is a ridiculous way for the daughter to get out of paying a bill Customer Service is what has built our business to what it is today Leaving a property half finished, and only being there for five minutes another time is completely falseIt takes about one and a half hours to weed eat the property It is true we bought [redacted] ’s business from him, however he works with us servicing our customers as well as his [redacted] has been with us every time we were out at this property with the exception of the second cut, when I spoke with daughter [redacted] While out mowing the property the last time [redacted] , personally spoke to Ms***, he said she didn’t address any complaints I have shortened the phone conversations as much as possible as this will be seen by the public, and respect for the family
As a professional business owner, I always document every phone call, reason for the call. I also keep track of whom was on each property at the time of service. It is my belief that this is a complaint from a third party, and not from the owner of the property at the time I was hired by
to do the service. I have spoken to Ms*** on the telephone five times over the last four months of service. Not once was she ever rude or even raised her voice, she was very pleasant to talk to, and never complained about our work. Our first phone conversation we discussed that she was rarely at the property as she traveled a lot, and we would keep the price the same as she was paying *** for the servicesShe also explained her daughter *** lived on the property and would be there if we needed anything. Second phone conversation was to let me know I had mail the Invoice to the wrong address, so we decided that I would email the invoices to her as this was more convenient for her. She also let me know that we had missed a ditch that was located in the back of the property to please cut it the next time of service. I assured her that we would be sure to catch it. June 23, date of second service… I myself walked the entire property with daughter ***, she showed me exactly what Ms*** was looking to be completed at the time of each service. The third phone call was to ask to please only cut the property once a month. Forth call was to let me know she was going to pay invoice but needed extra time in doing soI explained to her to take as much time as needed July 30, Ms*** called, *** She explained to him that she needed the whole property done within a couple of days. Fifth call Sunday September 14, Ms*** called to ask when we were coming out to cut, I explained tomorrow. I asked if she wanted just the weed eating done or the whole yard serviced. She asked what the difference of the price was. I told her $for the weed eating, $for the whole yard. (Once again she was very pleasant, and had no complaints.) Before she could answer me, someone else got on the phone. She Explained she was a daughter named ***, she was screaming and irate. After being screamed at for to seconds, I told her I did invoicing and not pricing she needed to speak to my husband He tried to explain to her that we did this yard for a great price already, and we could not reduce the price anymore with the cost of fuel and labor. She insisted that she had someone quote her a price of $an acre, he told her to use their services because we could not touch the property for that priceThe phone conversation ended with both parties agreeing that we would only do the weed eating, tomorrow
September 15, we arrived at property only to be screamed at again by the same woman on the phone. She was irate, with a very hostile temperament in explaining that our service was not needed and we need to leave at once. I explained that there was a balance that I would really like to have paid, she said she had never received a bill. She was throwing her hands in the air waving them all over the place, honestly most of what she was saying I didn’t hear as we were packing up all the equipment to leave before she came any closer. She went inside, coming right back out only to provoke us to come on the property. This time I heard her as I was on the side of the truck, not in my trailer. She said, “My Mother would be glad to speak to the owner if you want to come up here and speak to her. Just be aware that you are being recorded, everything you say or do is now on my phone.” Another woman was nowhere in sightI told everyone to get in the truck and we left
As caring business owners we had decided that when we went to the property to cut the whole thing we would not charge Ms*** as she was already having a hard time, and this unforeseen circumstance came up, her attention needed to be focused elsewhere If Ms*** cannot afford to pay the bill, she doesn’t need to pay itHowever this is a ridiculous way for the daughter to get out of paying a bill. Customer Service is what has built our business to what it is today. Leaving a property half finished, and only being there for five minutes another time is completely falseIt takes about one and a half hours to weed eat the property.
It is true we bought ***’s business from him, however he works with us servicing our customers as well as his. *** has been with us every time we were out at this property with the exception of the second cut, when I spoke with daughter ***While out mowing the property the last time ***, personally spoke to Ms***, he said she didn’t address any complaints
I have shortened the phone conversations as much as possible as this will be seen by the public, and respect for the family
As a professional business owner, I always document every phone call, reason for the call I also keep track of whom was on each property at the time of service It is my belief that this is a complaint from a third party, and not from the owner of the property at the time I was hired by to do the service I have spoken to Ms [redacted] on the telephone five times over the last four months of service Not once was she ever rude or even raised her voice, she was very pleasant to talk to, and never complained about our work Our first phone conversation we discussed that she was rarely at the property as she traveled a lot, and we would keep the price the same as she was paying [redacted] for the servicesShe also explained her daughter [redacted] lived on the property and would be there if we needed anything Second phone conversation was to let me know I had mail the Invoice to the wrong address, so we decided that I would email the invoices to her as this was more convenient for her She also let me know that we had missed a ditch that was located in the back of the property to please cut it the next time of service I assured her that we would be sure to catch it June 23, date of second service I myself walked the entire property with daughter [redacted] , she showed me exactly what Ms [redacted] was looking to be completed at the time of each service The third phone call was to ask to please only cut the property once a month Forth call was to let me know she was going to pay invoice but needed extra time in doing soI explained to her to take as much time as needed July 30, Ms [redacted] called, [redacted] She explained to him that she needed the whole property done within a couple of days Fifth call Sunday September 14, Ms [redacted] called to ask when we were coming out to cut, I explained tomorrow I asked if she wanted just the weed eating done or the whole yard serviced She asked what the difference of the price was I told her $for the weed eating, $for the whole yard (Once again she was very pleasant, and had no complaints.) Before she could answer me, someone else got on the phone She Explained she was a daughter named ***, she was screaming and irate After being screamed at for to seconds, I told her I did invoicing and not pricing she needed to speak to my husband He tried to explain to her that we did this yard for a great price already, and we could not reduce the price anymore with the cost of fuel and labor She insisted that she had someone quote her a price of $an acre, he told her to use their services because we could not touch the property for that priceThe phone conversation ended with both parties agreeing that we would only do the weed eating, tomorrow September 15, we arrived at property only to be screamed at again by the same woman on the phone She was irate, with a very hostile temperament in explaining that our service was not needed and we need to leave at once I explained that there was a balance that I would really like to have paid, she said she had never received a bill She was throwing her hands in the air waving them all over the place, honestly most of what she was saying I didn’t hear as we were packing up all the equipment to leave before she came any closer She went inside, coming right back out only to provoke us to come on the property This time I heard her as I was on the side of the truck, not in my trailer She said, “My Mother would be glad to speak to the owner if you want to come up here and speak to her Just be aware that you are being recorded, everything you say or do is now on my phone.” Another woman was nowhere in sightI told everyone to get in the truck and we left As caring business owners we had decided that when we went to the property to cut the whole thing we would not charge Ms [redacted] as she was already having a hard time, and this unforeseen circumstance came up, her attention needed to be focused elsewhere If Ms [redacted] cannot afford to pay the bill, she doesn’t need to pay itHowever this is a ridiculous way for the daughter to get out of paying a bill Customer Service is what has built our business to what it is today Leaving a property half finished, and only being there for five minutes another time is completely falseIt takes about one and a half hours to weed eat the property It is true we bought [redacted] ’s business from him, however he works with us servicing our customers as well as his [redacted] has been with us every time we were out at this property with the exception of the second cut, when I spoke with daughter [redacted] While out mowing the property the last time [redacted] , personally spoke to Ms***, he said she didn’t address any complaints I have shortened the phone conversations as much as possible as this will be seen by the public, and respect for the family
As a professional business owner, I always document every phone call, reason for the call. I also keep track of whom was on each property at the time of service. It is my belief that this is a complaint from a third party, and not from the owner of the property at the time I was hired by
to do the service. I have spoken to Ms*** on the telephone five times over the last four months of service. Not once was she ever rude or even raised her voice, she was very pleasant to talk to, and never complained about our work. Our first phone conversation we discussed that she was rarely at the property as she traveled a lot, and we would keep the price the same as she was paying *** for the servicesShe also explained her daughter *** lived on the property and would be there if we needed anything. Second phone conversation was to let me know I had mail the Invoice to the wrong address, so we decided that I would email the invoices to her as this was more convenient for her. She also let me know that we had missed a ditch that was located in the back of the property to please cut it the next time of service. I assured her that we would be sure to catch it. June 23, date of second service… I myself walked the entire property with daughter ***, she showed me exactly what Ms*** was looking to be completed at the time of each service. The third phone call was to ask to please only cut the property once a month. Forth call was to let me know she was going to pay invoice but needed extra time in doing soI explained to her to take as much time as needed July 30, Ms*** called, *** She explained to him that she needed the whole property done within a couple of days. Fifth call Sunday September 14, Ms*** called to ask when we were coming out to cut, I explained tomorrow. I asked if she wanted just the weed eating done or the whole yard serviced. She asked what the difference of the price was. I told her $for the weed eating, $for the whole yard. (Once again she was very pleasant, and had no complaints.) Before she could answer me, someone else got on the phone. She Explained she was a daughter named ***, she was screaming and irate. After being screamed at for to seconds, I told her I did invoicing and not pricing she needed to speak to my husband He tried to explain to her that we did this yard for a great price already, and we could not reduce the price anymore with the cost of fuel and labor. She insisted that she had someone quote her a price of $an acre, he told her to use their services because we could not touch the property for that priceThe phone conversation ended with both parties agreeing that we would only do the weed eating, tomorrow
September 15, we arrived at property only to be screamed at again by the same woman on the phone. She was irate, with a very hostile temperament in explaining that our service was not needed and we need to leave at once. I explained that there was a balance that I would really like to have paid, she said she had never received a bill. She was throwing her hands in the air waving them all over the place, honestly most of what she was saying I didn’t hear as we were packing up all the equipment to leave before she came any closer. She went inside, coming right back out only to provoke us to come on the property. This time I heard her as I was on the side of the truck, not in my trailer. She said, “My Mother would be glad to speak to the owner if you want to come up here and speak to her. Just be aware that you are being recorded, everything you say or do is now on my phone.” Another woman was nowhere in sightI told everyone to get in the truck and we left
As caring business owners we had decided that when we went to the property to cut the whole thing we would not charge Ms*** as she was already having a hard time, and this unforeseen circumstance came up, her attention needed to be focused elsewhere If Ms*** cannot afford to pay the bill, she doesn’t need to pay itHowever this is a ridiculous way for the daughter to get out of paying a bill. Customer Service is what has built our business to what it is today. Leaving a property half finished, and only being there for five minutes another time is completely falseIt takes about one and a half hours to weed eat the property.
It is true we bought ***’s business from him, however he works with us servicing our customers as well as his. *** has been with us every time we were out at this property with the exception of the second cut, when I spoke with daughter ***While out mowing the property the last time ***, personally spoke to Ms***, he said she didn’t address any complaints
I have shortened the phone conversations as much as possible as this will be seen by the public, and respect for the family