Complaint: [redacted] I am rejecting this response because, as documented by [redacted] ***, the oil and coolant levels in the car were after the car died and at the time of delivery to Harte Harte's response included several mis-statements and inaccurate conclusions: -The engine light was not on at the time of the failure nor when the car was delivered to Harte; -The car had sufficient oil immediately prior to delivery to Harte; -Harte intimates that Infiniti (the manufacturer) makes the warranty decision I called Infiniti regarding this and was told that the manufacturer relies on the Dealer's decision and does NO independent assessment; and -Harte's Work Order has an open date of 5/01/despite the fact that the car was not delivered to Harte until 5/04/It is much more likely that the failure was caused by timing chain and camshaft actuator problems known to occur in later model [redacted] (Infiniti) enginesThis car has had all recommended interval oil changes using Infiniti oil purchased from Harte The car has never required any additional oil between oil changes nor were there any apparent oil leaks prior to this incident There was no oil under the car when it was picked up by [redacted] and there was sufficient oil in the car (per a dip stick check) when the car was in the care of [redacted] ***I have attached a document from [redacted] as well as the Harte Infiniti Work Order No [redacted] for your review Sincerely, [redacted]
Harte Infiniti is more than happy to process the cancellation for [redacted] *** Unfortunately we do not have the documentation necessary to complete this request at this time Please ask [redacted] to submit proof of payoff and mileage at time of cancellation so that I can get this request completedI apologize for any inconvenience [redacted] may have experienced during this process She can reach out to me directly- [redacted] Thank you, Erin T [redacted] Director of Communications Harte Auto Group
We spoke with [redacted] and have agreed to refund her $to cover her deductible We have also agreed to repair the bumper and refinish the wheel Per her request, this work will be done at a different body shop as she does not want to interact with the staff at Harte Collision Center Thank you, Erin Touponse
Harte Infiniti is more than happy to process the cancellation for [redacted] *** Unfortunately we do not have the documentation necessary to complete this request at this time Please ask [redacted] to submit proof of payoff and mileage at time of cancellation so that I can get this request completed.I apologize for any inconvenience [redacted] may have experienced during this process She can reach out to me directly- [redacted] .Thank you,Erin T [redacted] Director of CommunicationsHarte Auto Group
Complaint: [redacted] I am rejecting this response because: Cannot accept until refund receivedResponse said processed but no refund yet Sincerely, [redacted] ***
Thank you for providing the documentation I will have the cancellation processed today, backdated to January as per [redacted] requestThank you,Erin T [redacted]
Harte Infiniti is confident in our position on what transpired with Mr [redacted] vehicleIt was brought into our facility with a significant oil leak, most likely caused by a faulty oil changeThe vehicle had excessive low oil, the filter was leaking, the drain plug was found to be over tightened and was leaking and the undercarriage of his vehicle was coated in oilBased on our diagnosis, this repair is not covered under the Infiniti warranty as they cover defects in parts or workmanship, not issues with oil changesAs we have not seen his vehicle since 2012, we really no have "pony in the race" so to speak; we gain nothing by not performing warranty work should the warranty work be warrantedWe certainly respect Mr [redacted] position should he choose to involve the ***, as suggested by Mr [redacted] of [redacted] Service and Mr [redacted] long time mechanic
Complaint: [redacted] I am rejecting this response because: The following statements are untrue: The vehicle was brought to Harte on ay 4, At No point after 3/3./was Any oil added to the vehicle We also reject Harte's Statement that hey reported "Facts" to [redacted] We have attached a Statement of facts submitted [redacted] Service, My agent in this matter, a certified [redacted] Automobile TechnicianThis is an accurate and factual report of what exactly transpiredIt is our contention that this failure was due to a timing chain malfunction known to [redacted] engines which falls within their Power Train warrantee as acknowledged by Infiniti Customer serviceIt also should be noted that at NO time did any warning light come on prior to the autos failureHarte's contention that the Oil Pressure light is no sensitive to oil level is not supported by basic fluid mechanics Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am still waiting for my refund of $In addition, repairs for my front driver's side wheel and rear bumper have not been done as of yet Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because, as documented by [redacted] ***, the oil and coolant levels in the car were after the car died and at the time of delivery to Harte Harte's response included several mis-statements and inaccurate conclusions: -The engine light was not on at the time of the failure nor when the car was delivered to Harte; -The car had sufficient oil immediately prior to delivery to Harte; -Harte intimates that Infiniti (the manufacturer) makes the warranty decision I called Infiniti regarding this and was told that the manufacturer relies on the Dealer's decision and does NO independent assessment; and -Harte's Work Order has an open date of 5/01/despite the fact that the car was not delivered to Harte until 5/04/It is much more likely that the failure was caused by timing chain and camshaft actuator problems known to occur in later model [redacted] (Infiniti) enginesThis car has had all recommended interval oil changes using Infiniti oil purchased from Harte The car has never required any additional oil between oil changes nor were there any apparent oil leaks prior to this incident There was no oil under the car when it was picked up by [redacted] and there was sufficient oil in the car (per a dip stick check) when the car was in the care of [redacted] ***I have attached a document from [redacted] as well as the Harte Infiniti Work Order No [redacted] for your review Sincerely, [redacted]
Harte Infiniti is more than happy to process the cancellation for [redacted] *** Unfortunately we do not have the documentation necessary to complete this request at this time Please ask [redacted] to submit proof of payoff and mileage at time of cancellation so that I can get this request completedI apologize for any inconvenience [redacted] may have experienced during this process She can reach out to me directly- [redacted] Thank you, Erin T [redacted] Director of Communications Harte Auto Group
We spoke with [redacted] and have agreed to refund her $to cover her deductible We have also agreed to repair the bumper and refinish the wheel Per her request, this work will be done at a different body shop as she does not want to interact with the staff at Harte Collision Center Thank you, Erin Touponse
Harte Infiniti is more than happy to process the cancellation for [redacted] *** Unfortunately we do not have the documentation necessary to complete this request at this time Please ask [redacted] to submit proof of payoff and mileage at time of cancellation so that I can get this request completed.I apologize for any inconvenience [redacted] may have experienced during this process She can reach out to me directly- [redacted] .Thank you,Erin T [redacted] Director of CommunicationsHarte Auto Group
Complaint: [redacted] I am rejecting this response because: Cannot accept until refund receivedResponse said processed but no refund yet Sincerely, [redacted] ***
Thank you for providing the documentation I will have the cancellation processed today, backdated to January as per [redacted] requestThank you,Erin T [redacted]
Harte Infiniti is confident in our position on what transpired with Mr [redacted] vehicleIt was brought into our facility with a significant oil leak, most likely caused by a faulty oil changeThe vehicle had excessive low oil, the filter was leaking, the drain plug was found to be over tightened and was leaking and the undercarriage of his vehicle was coated in oilBased on our diagnosis, this repair is not covered under the Infiniti warranty as they cover defects in parts or workmanship, not issues with oil changesAs we have not seen his vehicle since 2012, we really no have "pony in the race" so to speak; we gain nothing by not performing warranty work should the warranty work be warrantedWe certainly respect Mr [redacted] position should he choose to involve the ***, as suggested by Mr [redacted] of [redacted] Service and Mr [redacted] long time mechanic
Complaint: [redacted] I am rejecting this response because: The following statements are untrue: The vehicle was brought to Harte on ay 4, At No point after 3/3./was Any oil added to the vehicle We also reject Harte's Statement that hey reported "Facts" to [redacted] We have attached a Statement of facts submitted [redacted] Service, My agent in this matter, a certified [redacted] Automobile TechnicianThis is an accurate and factual report of what exactly transpiredIt is our contention that this failure was due to a timing chain malfunction known to [redacted] engines which falls within their Power Train warrantee as acknowledged by Infiniti Customer serviceIt also should be noted that at NO time did any warning light come on prior to the autos failureHarte's contention that the Oil Pressure light is no sensitive to oil level is not supported by basic fluid mechanics Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am still waiting for my refund of $In addition, repairs for my front driver's side wheel and rear bumper have not been done as of yet Sincerely, [redacted]