Complaint: [redacted] I am rejecting this response because: It's not just the window issue alone that caused this complaintThe window was the last straw that broke the camels back especially since there was very little effort to fix the issue they made worse than what it actually was in the first placeThey told me the window had a problem while they were attending to the main reason the car was there and I understood thatBut to leave the window down without even trying to get the window back up without damaging the glass any further caused the complaint to be sentEspecially since I had to drive to work in the cold with it downI'm grateful and thankful for them attending to the window to the full extent with the motor and regulator at no additional costBut when I went to pick up my car from the shop for the window issue, I noticed there were other issues that weren't there when I brought the car inI noted it to the service advisor that there were issues now with my door locks and passenger front windowHe then called his supervisor [redacted] and told him of the issue [redacted] then said he would call me the following day to discuss the issue but never didTwo days passed without a call, so I then went to the shop to discuss the issue in person [redacted] met with me and basically said they weren't aware of the issuesAlso that they couldn't help me with those issues due to my complaint with corporate and Revdex.comNow I have door locks and a passenger window that does not work now, when they were working perfectly fine beforeSo that is why I reject this responseAs far as the overall complaint being made, it was for the aggravation of having to bring the car back and forth for the same issue multiple times and having to pay more money every time for the issue that was said to be done/fixedThe issue with the car seems to finally be resolved with no issues yetFinally after months of haggling and a little over $9,laterI was willing to resolve the issue but now it seems that can't happen now Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
[redacted] purchased her vehicle from Harte Nissan in June At time of delivery the vehicle had 40,miles on it and the dealership completed and printed a [redacted] vehicle history report stating “No Accident/damange reported to [redacted] ”Harte Nissan prepared the vehicle according to Nissan CPO standards and performed all necessary services prior to deliveryAt that time, all the fluids in the vehicle were clearThere is no set timeframe to change fluids in a vehicle; recommendations for flushes are based on fluid color and conditionAfter careful review of [redacted] ’s service history, I could not find any documentation indicating a complaint with her window; there is no history of any diagnostic being run on her window at allWe do charge a diagnostic fee, however, this fee is waived if the issue with her window were found to be covered under her warrantee or if she performed the work with usWe are still ready, willing and able to diagnose and repair her window concerns for herIn January 2015, with 52,miles on her vehicle, Harte Nissan recommended a brake flush, a power steering flush, replace drive belts and front suspension control arm (which was covered under warrantee)These services were recommended 12,miles after she purchased the vehicle and were made to assist [redacted] with the proper maintenance of her vehicleWith regards to her vehicle being stripped and rebuilt, we have no history or knowledge to back this claimI urge [redacted] to contact me with a copy of the paperwork she found in the vehicle so that I can investigate this matter fully
Mr [redacted] agreed to terms on a vehicle at Harte Nissan yesterday afternoon and provided a deposit He will be taking delivery of this vehicle tomorrow
On 6/25/Ms [redacted] brought her vehicle into Harte Nissan for an oil change and requested that we look at her air conditioning as it was not function correctly At the time, we diagnosed that the A/C compressor clutch was failing and starting to leak On 7/1/we replaced her compressor and receiver dryer Then on 7/13/Ms [redacted] returned indicating that the A/C was not blowing cold; we could not duplicate her concerns at that timeOn 8/27/Ms [redacted] returned stating that the A/C only works on the 4th setting (fan speed) and she heard a noise present We diagnosed two separate noises: 1- the new compressor we installed had failed (it was replaced under warrantee) and 2-the blower motor shorted internally causing the second noise (she declined the blower motor repair) Ms [redacted] didn’t return until 12/to get her compression replacedWhile we are sorry that Ms [redacted] continues to have concerns regarding her vehicle, service issues are common in older, high mileage vehicles (Ms [redacted] ’s vehicle has over 170k miles and is years old)We strive to provide all our customers with a truly exceptional experience and in that vein we are willing to assist Ms [redacted] by either reimbursing her the entire $for labor OR splitting the cost of the blower motor she still needs repaired (providing 50% discount) purely as a gesture of good will
Complaint: [redacted] I am rejecting this response because: I tried to reach out to the service director yesterday and todayHe was not available to answer my calls and has not responded to my voice mail or email messagesI also tried reaching out to the general manager as directed, but he also has not answered his phone and his voice mail box is not accepting new messages Sincerely, [redacted] ***
Mr [redacted] brought his vehicle in due to an issue with his window It is our contention that the issue with his window is due to a faulty part and not workmanship That being said, Mr [redacted] is a valued customer and we have agreed to repair the window regulator and motor assembly at no additional charge as an act of good will and in appreciation of his business This repair comes with a 12/warrantee which will also provide him additional coverage moving forward.Mr [redacted] dropped his vehicle off with Harte Nissan last night and will be picking the vehicle up tonightPlease feel free to contact me should you require additional information Sincerely, [redacted]
[redacted] purchased a pre-owned vehicle; unfortunately there is no lemon law process for a used vehicle We are happy to take his [redacted] in on a trabasis In addition [redacted] 's warranty is good at any Nissan dealership and can have his concerns looked at anywhere We actually set up an appointment for his vehicle at a different Nissan dealership and he did not show up for the appointmentWe are happy to discuss taking this vehicle on trade We are also more than willing to have a technician road test this car againThe other option is for [redacted] to take his vehicle to another Nissan dealership for another opinion as his warranty is good at any dealership
Complaint: [redacted] I am rejecting this response because: It's not just the window issue alone that caused this complaintThe window was the last straw that broke the camels back especially since there was very little effort to fix the issue they made worse than what it actually was in the first placeThey told me the window had a problem while they were attending to the main reason the car was there and I understood thatBut to leave the window down without even trying to get the window back up without damaging the glass any further caused the complaint to be sentEspecially since I had to drive to work in the cold with it downI'm grateful and thankful for them attending to the window to the full extent with the motor and regulator at no additional costBut when I went to pick up my car from the shop for the window issue, I noticed there were other issues that weren't there when I brought the car inI noted it to the service advisor that there were issues now with my door locks and passenger front windowHe then called his supervisor [redacted] and told him of the issue [redacted] then said he would call me the following day to discuss the issue but never didTwo days passed without a call, so I then went to the shop to discuss the issue in person [redacted] met with me and basically said they weren't aware of the issuesAlso that they couldn't help me with those issues due to my complaint with corporate and Revdex.comNow I have door locks and a passenger window that does not work now, when they were working perfectly fine beforeSo that is why I reject this responseAs far as the overall complaint being made, it was for the aggravation of having to bring the car back and forth for the same issue multiple times and having to pay more money every time for the issue that was said to be done/fixedThe issue with the car seems to finally be resolved with no issues yetFinally after months of haggling and a little over $9,laterI was willing to resolve the issue but now it seems that can't happen now Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
[redacted] purchased her vehicle from Harte Nissan in June At time of delivery the vehicle had 40,miles on it and the dealership completed and printed a [redacted] vehicle history report stating “No Accident/damange reported to [redacted] ”Harte Nissan prepared the vehicle according to Nissan CPO standards and performed all necessary services prior to deliveryAt that time, all the fluids in the vehicle were clearThere is no set timeframe to change fluids in a vehicle; recommendations for flushes are based on fluid color and conditionAfter careful review of [redacted] ’s service history, I could not find any documentation indicating a complaint with her window; there is no history of any diagnostic being run on her window at allWe do charge a diagnostic fee, however, this fee is waived if the issue with her window were found to be covered under her warrantee or if she performed the work with usWe are still ready, willing and able to diagnose and repair her window concerns for herIn January 2015, with 52,miles on her vehicle, Harte Nissan recommended a brake flush, a power steering flush, replace drive belts and front suspension control arm (which was covered under warrantee)These services were recommended 12,miles after she purchased the vehicle and were made to assist [redacted] with the proper maintenance of her vehicleWith regards to her vehicle being stripped and rebuilt, we have no history or knowledge to back this claimI urge [redacted] to contact me with a copy of the paperwork she found in the vehicle so that I can investigate this matter fully
Mr [redacted] agreed to terms on a vehicle at Harte Nissan yesterday afternoon and provided a deposit He will be taking delivery of this vehicle tomorrow
On 6/25/Ms [redacted] brought her vehicle into Harte Nissan for an oil change and requested that we look at her air conditioning as it was not function correctly At the time, we diagnosed that the A/C compressor clutch was failing and starting to leak On 7/1/we replaced her compressor and receiver dryer Then on 7/13/Ms [redacted] returned indicating that the A/C was not blowing cold; we could not duplicate her concerns at that timeOn 8/27/Ms [redacted] returned stating that the A/C only works on the 4th setting (fan speed) and she heard a noise present We diagnosed two separate noises: 1- the new compressor we installed had failed (it was replaced under warrantee) and 2-the blower motor shorted internally causing the second noise (she declined the blower motor repair) Ms [redacted] didn’t return until 12/to get her compression replacedWhile we are sorry that Ms [redacted] continues to have concerns regarding her vehicle, service issues are common in older, high mileage vehicles (Ms [redacted] ’s vehicle has over 170k miles and is years old)We strive to provide all our customers with a truly exceptional experience and in that vein we are willing to assist Ms [redacted] by either reimbursing her the entire $for labor OR splitting the cost of the blower motor she still needs repaired (providing 50% discount) purely as a gesture of good will
Complaint: [redacted] I am rejecting this response because: I tried to reach out to the service director yesterday and todayHe was not available to answer my calls and has not responded to my voice mail or email messagesI also tried reaching out to the general manager as directed, but he also has not answered his phone and his voice mail box is not accepting new messages Sincerely, [redacted] ***
Mr [redacted] brought his vehicle in due to an issue with his window It is our contention that the issue with his window is due to a faulty part and not workmanship That being said, Mr [redacted] is a valued customer and we have agreed to repair the window regulator and motor assembly at no additional charge as an act of good will and in appreciation of his business This repair comes with a 12/warrantee which will also provide him additional coverage moving forward.Mr [redacted] dropped his vehicle off with Harte Nissan last night and will be picking the vehicle up tonightPlease feel free to contact me should you require additional information Sincerely, [redacted]
[redacted] purchased a pre-owned vehicle; unfortunately there is no lemon law process for a used vehicle We are happy to take his [redacted] in on a trabasis In addition [redacted] 's warranty is good at any Nissan dealership and can have his concerns looked at anywhere We actually set up an appointment for his vehicle at a different Nissan dealership and he did not show up for the appointmentWe are happy to discuss taking this vehicle on trade We are also more than willing to have a technician road test this car againThe other option is for [redacted] to take his vehicle to another Nissan dealership for another opinion as his warranty is good at any dealership