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Harter's Fox Valley Disposal

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Harter's Fox Valley Disposal Reviews (3)

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I have reviewed...

the response made by the business in reference to complaint ID 11934455, and find that this resolution is satisfactory to me. 
Regards,
Thomas S[redacted]

I will try and address each issue:·         With transfering her to a manager and not getting an answer, yes that could happen.  We have myself and two operations managers.  There are plenty of times we are all busy on something and need...

customers to leave a message.  I'm sure this is common.·         With Brittany hanging up, I can assure you that Brittany would not do something like that on purpose.  I have full confidence in this.·         With black bags, we utilize 7 different landfills across the state.  Most do not allow black bags so we do not allow them either.   We get charged for any electronics that get put into out trucks.·         And finally with 55 gallon drums I will not allow our guys to pick those up.  They have to lift cans/bags 5 feet over a ridge in the truck.  In all contracts we only allow 33 gallon bags or carts.I hope this answers everything.  Thanks, Andy

Review: I've lived here for 5 years and had a few problems with the garbage pickup but nothing this ridiculous. Last Saturday our garbage was in the ditch everyone else's garbage was taken but ours consequently. I called [redacted] they told us someone would be by to pick it up that day or she would call back. Neither occurred, I called back Tuesday they said they would either come that day or would pick up extra bags Friday. They came on Friday and my boyfriend was home. They took the trash in the can but not the extra. He drove a few houses down to talk to him about it. He refused to turn around and pick it up. He called [redacted] back. She said the driver told her he took the four bags with orange tags which didn't make sense because we never got any tags to put on the bags. She said there was nothing she could do. I called harters they told me they would let a supervisor know and have the bags picked up. Again no response and no one picked up the bags. After 4 phone calls and a conversation with the driver 2 houses down from ours nothing was accomplished. Customer service for this company is pretty much nonexistent.Desired Settlement: I would like a phone call from someone other than those involved & instructions on what to do to ensure this does not happen again in the future. If it does happen again I would like to know what recourse I have when the driver doesn't tell the truth about doing his job.

Business

Response:

I'm not sure where to begin on this. If cans are spilled all over somebody's ditch it is not our responsibility to get out of the truck and clean it up for them. We do an automated route and if we had to get out for something like this every time there would be no way of finishing our routes. Secondly, I have no idea who or what [redacted] is but I do not believe the complaint was forwarded to us. Third, yes we do require stickers to pick up extra bags and this is worked right into the contract so if there were extra bags we would have required the stickers and would not have picked them up extra. So in conclusion we have 30 trucks on the road and pick up 60,000 stops a week, we do mess up. In this instance I am failing to see what our driver did wrong.

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Description: Rubbish & Garbage Removal, Waste Reduction, Recycle Service - Industrial, Junk Dealers, Recycling Services, Dumpster Services, Solid Waste Collection (NAICS: 562111)

Address: 8123 NE 99th Ter, Springfield, Missouri, United States, 65804-2310

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