Hartford Toyota Superstore

Dear [redacted] ***, Hartford Toyota Superstore uses an independent company to handle all out of state registrations The dealership is only equipped to handle on-line registrations for new plates in the state of Connecticut The company had many issues doing this registration which created a delay in [redacted] receiving his registered in a timely manor We have apologized numerous times for the delay which we realize has caused him great concern As of this morning we were informed that the plates have been mailed to his Washington address as requested I have notified him of this and asked for a confirmation once received We truly want to make sure that this is resolved and resolved before he leaves for Canada this week Please feel free to contact me at anytime if I may answer any further questions Sincerely, [redacted]

General Manager, Jim Webster should be fired for using foul language directed at a customer. All captured on tape.

[redacted] , My issue has been resolvedThe tint has been replaced, and the vehicle passed state inspectionThe dealership responded to my complaint due to my negative review on [redacted] .com Thank you, class=""> [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***It is business's responsibility to monitor and manage their sub-contractor and to hold them accountable The burden should not fall on to the customer I have received my license plate and consider this complaint to be resolved
Sincerely,
*** ***

Dear [redacted],
 
Hartford Toyota Superstore uses an independent company to handle all out of state registrations.  The dealership is only equipped to handle on-line registrations for new plates in the state of Connecticut.  The company had many issues doing this...

registration which created a delay in [redacted] receiving his registered in a timely manor.   We have apologized numerous times for the delay which we realize has caused him great concern.  As of this morning we were informed that the plates have been mailed to his Washington address as requested.   I have notified him of this and asked for a confirmation once received.   We truly want to make sure that this is resolved and resolved before he leaves for Canada this week.   
 
Please feel free to contact me at anytime if I may answer any further questions.   
 
 
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted],   My issue has been resolved. The tint has been replaced, and the vehicle passed state inspection. The dealership responded to my complaint due to my negative review on [redacted].com   Thank you,
class="">[redacted]

Review: I bought a pre-owned 2007 Lexus ES350 from the Hartford Toyota Superstore on April 7, 2013 from the salesperson, [redacted]. After a few days, I found that the car shakes when driving at the speed of 70-80 mph, with strong vibration at 80 mph.I have brought the car back for service to fix this problem three times already, and each time the service coordinator ([redacted]) told me the problem was gone.On the third service, they replaced the two rear tires with new tires, but that still did not fix the shaking problem.The shaking is affecting my driving safety because I use this car to transport a person with mental disorders who becomes nervous and agitated when the car started to shake.I have been trying to reach [redacted] to resolve this issue. I left several voice messages with [redacted], [redacted], and the manager [redacted], but no one returned my calls.The car is still under a 60-day warranty but it seems that they have refused to correct the problem with my car. I am extremely unhappy about this purchase and the poor services and unprofessional salesmanship at Hartford Toyota. I do want any further dealing with them and request that they allow me to return the car for a full refund.

Product_Or_Service: 2007 Lexus ES350

Desired Settlement: DesiredSettlementID: Refund

I would like to return the car for the full purchase price (including documentation fees and taxes).

Business

Response:

Business Response /* (1000, 5, 2013/05/07) */

May 7, 2013

Revdex.com

94 S. Turnpike Rd.

Wallingford, CT XXXXX

Re: [redacted]/ XXXXXXXX

Dear Ms. [redacted]

Mr. [redacted] brought his vehicle in on May 2, 2013 for our Service Department to inspect. After test driving his vehicle we did feel a vibration as he had claimed. The tires were swapped to the front of the vehicle to see if that would change anything and it did not. We then had our machine re-calibrated to see if that was the issue...and again it was not. We then tried adding two more new tires of the same style to see if that would correct the issues and it did not. We finally tried four tires of a different style completely which has finally corrected the concern. I spoke with Mr. [redacted] this morning and he is very happy with our efforts and his vehicle. He will be contacting you regarding this matter shortly.

If there is any other questions you may have, please feel free to contact me directly at any time.

Sincerely,

Customer Relations Manager

Hartford Toyota Superstore

[redacted]@hartfordtoyota.com

Review: I do not have a license plate or registration for the vehicle I purchased on 16 Aug 2014. I purchased a [redacted] on 16 August 2014. During that time I provided the dealer with detailed information on Florida DMV out of state licensing/registration information. I provided the dealer with copies of my FL drivers license and military ID. I provided the dealer with PRE-filled out Florida DMV forms with my signature. Despite all of the planning on my part, I still do not have a license plate or registration and my temporary tag has expired making it illegal to drive my vehicle. I have contacted the dealership on multiple occasions including specifically [redacted] who is the customer service relations manager. The Customer Service Manager has only told me that it is not their responsibility and it is in the hands of a subcontractor they use called Reg USA. It is no my problem regarding who Hartford Toyota chooses to contract out their registration services. I need a license plate and registration or I cannot drive the vehicle I purchased.Desired Settlement: Complete the job I paid for and provide me a Florida license plate and registration.

Business

Response:

Dear [redacted],

Review: I purchased a Certified Pre Owned [redacted] from the Hartford Toyota Superstore on Monday January 26th 2015. The vehicle was sold to me with tinted windows, and the limited options package. [redacted] was the sales associate I dealt with and he went out of his way to show me all the features and that it already came with tinted windows while other [redacted] did not. Upon receiving the registration in the mail I quickly went to a State Vehicle Inspection location to get the vehicle inspected. The vehicle failed the inspection and now has a reject sticker on the windshield. The 4runner failed the “WINDOW TINT CHECK”. The window tint is too dark, as stated on my VEHICLE INSPECTION REPORT. I called the dealership to notify them of this issue, and I was put in touch with [redacted], the Customer Relations Manager. I told her about my situation and that I would like to get the illegal window tint replaced with a window tint that met the state specifications. [redacted] told me that she would only remove the tint and not install new tint. I tried to explain to her that I purchased this vehicle with window tint, and that I would like to have the same windows tinted except within the legal limit, since that was what I was sold.. She insisted that I only had the one option she offered, and that it was up to me what I wanted to do next.

I bought a vehicle with options and accessories that were illegal, unbeknownst to me. The window tint was used as an additional feature to get me to buy the vehicle. What I thought I was getting was a nice feature, turned out to be a bait and switch tactic. I paid for tinted windows when I bought the vehicle, and now [redacted] and the Hartford Toyota Superstore are going to remove it and not replace it. I feel I am being robbed of something I paid for. The dealership sold me a vehicle with illegal equipment and won’t make right by installing the legal version of said equipment.

I spent days calling trying to get a solution, what I got was an email telling me one option, removal and not a replaced. This whole process has been nothing but stress, and stress me and my pregnant wife could live without. We just want what we paid for.Desired Settlement: I would like to have legal window tint installed on the windows that are illegally tinted. I would like to have a professional tint installer perform the work, and I would like to pick a shop that is most convenient for me.

Consumer

Response:

[redacted], My issue has been resolved. The tint has been replaced, and the vehicle passed state inspection. The dealership responded to my complaint due to my negative review on [redacted].com Thank you, [redacted]

Review: Dealership is refusing to cover an issue that was diagnosedwhile under warranty.

My 2010 Toyota Venza was brought in for service on July 31, 2012 because the rear struts that open and close the automatic lift gate were making a loud binding noise when closing and causing the lift gate to close slower than normal. The service department could not diagnose the problem and told me to take it home and if it continues to occur in the future to brng it in. The vehicle had about 24k miles at the time. I brought the car back in today, August 6, 2013 because the issue has only gotten worse. The car now has 37k miles on it and just passed out of the manufacturer warranty. When I borught the car in this morning another service employee was going to log the car in with mileage of less then the 36k miles to ensure that it was covred under warranty, but I mentioned that I had an extended warranty, so he didn't. He also informed me that they have a Goddwill Warranty that covers prior issues for 1 year and he would make sure it got covered under this since it is only 6 days after one year. The service employee [redacted] said that she can hear the noise and the typical remedy is to replace the struts. She was informed by the Service Manager that the dealership will not replace the struts because the car is now out of warranty. I can't believe the dealership is penalizing me for following their instructions and for being honest. I listen to their directions to take the car and bring it back if the problem continues. I was honest, mentioning I had an extended warranty. I was told it would be covered since it was a prediagnosed condition adn the dealership still is refusing to cover the repair. Please help stop this practice!!! Desired Settlement: I would like the liftgate struts to be replaced.

Business

Response:

Business Response /* (1000, 5, 2013/08/09) */

August 9, 2013

Revdex.com

94 S. Turnpike Rd.

Wallingford, CT XXXXX

Re: [redacted] / XXXXXXXX

To Whom It May Concern:

In agreement with Mr. [redacted]'s complaint, Hartford Toyota Superstore could not duplicate his concern which is why a repair was not completed. Since Mr. [redacted] has not been back to the dealership since 7/31/2012, one would assume that he didn't have any further concerns.

Mr. [redacted]'s manufacturer's warranty is very specific; 3 years or 36 thousand miles, whichever occurs first. At present his vehicle is out of warranty by miles and his Extended Warranty does not cover this type of repair under their guidelines...only the Premium package covers it.

Since Mr. [redacted] has not been to the dealership in over a year, we assumed he no longer had any concerns. Our dealership is not penalizing Mr. [redacted] as he is claiming; if there were any ongoing concerns Mr. [redacted] has had ample time to come into the dealership during his warranty period of the past year.

Sincerely,

Customer Relations Manager

Hartford Toyota Superstore

Consumer Response /* (3000, 7, 2013/08/12) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

This is totally not.true. Yes, I have not been back to.the dealer, but this was at the recommendation of the dealer. I.spoke with them regarding the issue and they advised.not to.come back until the point where it was easily diagnosed. The service writer, Shannon, told.me over the.phone that they did diagnose the noise and slow closing and that the remedy would be replacement, however the service managerrefused. This refusal was after they offered to input mileage within the manufacturer warranty to cheat the system and after they told me they had a "goodwill" warranty of one year and since I was only six days past it should not be an issue getting it covered.

Business Response /* (4000, 9, 2013/08/14) */

August 14, 2013

Revdex.com

94 South Turnpike Rd.

Wallingford, CT XXXXX

Re: [redacted] / XXXXXXXX

Dear Revdex.com,

I'm sorry that Mr. [redacted] does not accept our response. By his own admission in his complaint, we could not duplicate his concern. The manufacturer will not pay to repair/replace parts that are not defective and under the manufacturer's warranty.

Mr. [redacted] was informed yesterday by Toyota Motor Sales in California that he is out of warranty and that our store which is independently owned is not participating in any type of good-will.

Sincerely,

Customer Relations Manager

Hartford Toyota Superstore

Review: I bought a brand new [redacted] from Hartford Toyota in 2009. As part of his sales pitch, the sales person said that one of the best reasons/perks of buying there was because of their "free tires for life" program/offer in which any new car bought from them gets free tires (when replacement was needed) for the life of the car. Sounded good to us. At no point was there ANY stipulation or constraints communicated to us and/or were there any "requirements" we were told had to be followed in order to "qualify" for this. Just buy the car, get the tires. With this in mind, I brought the car in last week for an oil change and recall services. When the service advisor ([redacted]) asked if there was anything else that needed attention I told him yes, the tires were looking pretty worn and I thought they needed replacing and I bought the car with the "free tires for life" offer but wasn't sure how that worked and how to schedule it - he told me it was no problem, he'd take care of it - there was some paperwork he needed to fax and he'd get back to me to schedule it in a couple days. A couple of days came and went and yesterday I received another recall notice in the mail stating that even if I had a prior recall performed, I still needed to bring it back. Since I hadn't heard from [redacted] in the timeframe which he indicated, I got his email address from the service order and emailed him about both issues to find out what the status was. He replied that "the tire claim was declined due to a gap in service. I was there 4/16/13 at 34,688 miles and returned 9/24/14 with 43,972 miles." I was (and am) confused as to why my oil change history has anything to do with tire replacement and that we were never informed of any service stipulations or requirements related to the supposed "perk" that we were getting when we bought the car there. The oil change history there has zero relevance to the condition of the tires and the fact that they need replacing. The sales pitch was "Buy the car, get free tires for the life of the car." END.OF.STORY. This is a deceptive sales practice and the company should be required to deliver on the promise made as part of the sale. Had I been told of this, or any other, 'condition', I certainly would have met it.Desired Settlement: Desired outcome is for them to deliver on what was promised when the car was bought. The tires need replacing, they should be replaced - as per their program - for free. If, going forward, oil changes only at Hartford Toyota are required I can certainly comply with that now that I know this is a condition of the "perk" that was part of the sales pitch.

Review: I went to hartford toyota superstore on sunday to purchased a vehicle. both parties agreed with the price and I put down a deposit of $500 and I gave my vehicle for trade in with them with the set of the vehicle key with the remote. hartford toyota superstore promised will deliverthe vehicle on Thurseday sept. 26,2013. I get out of work late on Thurseday and Friday so I told them that I will be pick up the vehicle on Saturday. Hartford Toyota Superstore said I can pick up anytime on Saturday. So late Friday afternoon, I called them to confirmed that I will come pick up the vehicle on Saturday around 2:00pm. the salesman that helped me said that the vehicle is on there yet,,,, it should be here on Monday morning. and they said that I can come and pick up anytime on Monday. On Monday morning, I called them to tell them I will come pick up the vehicle around 2:0e0pm. they lied to me again,,,,they said the vehicle will not be here late Monday evening. I went up the dealer and request to cancelled the sale transaction because they promised to delivered the vehicle on the specific date above but they kept lying. they agreed to refunded the $500 credited back to my credit card plus my vehicle, key and remote. Until now they never give back the money and they lost my car remote. Someone please help me to put this business into legal action. they shouldn't be in business. thank you so much.Desired Settlement: I would like for them to give me back $500 plus the cost to replace the car remote for my car.

Business

Response:

October 9,

2013

Revdex.com

94 South Turnpike Rd.

Wallingford, CT 06492

Attn: [redacted]

Dear [redacted],

When [redacted] came into the store to

purchase her vehicle, we drove her vehicle to provide a trade value and then ran

the credit card for the deposit. When her

vehicle did not arrive at the store as planned, she cancelled the order. When we returned her keys she asked for the

remote. When we explained that there

hadn’t been a remote attached when we received the keys, things became difficult. We

agreed to replace the remote as a good-will jester since we didn’t have any proof

of it. The remote was replaced and

because it wasn’t new they would not accept it.

We tried to explain that we never got a remote and since it would have

been a used one that they had, that is what we would provide. The remote would still need to be

reprogrammed at our expense at their dealer since we would only be able to

program a Toyota or Scion one. Since

this was unacceptable they left without it.

Our store has a policy to cut checks,

cut refund checks, etc. once a week and that’s on Mondays. Their refund had not been processed on Monday

but has been completed as of today to resolve this matter.

Hartford Toyota Superstore would be

more than happy to mail them the remote that we tried to provide them when they

were here and they can have it programmed where ever they wish at our

expense.

Should you require any additional

information in this matter, please feel free to contact me at anytime.

Sincerely,

Customer Relations Manager

Hartford Toyota Superstore

Consumer

Response:

Review:

I am rejecting this response because: I did gave the key and the remote attached to the key ring to the saleman [redacted]. they are such a liar. I called up and was talking to the customer relation service([redacted] ) she said they will send me amother one I waited 8 days but never got it. I have to drove up to the dealer begging them to give back the remote. yes they did gave me the different one but it was a broken remote I refused to take it. I will be happy to except the old one but it has to works with my car. the remote needs to be reprogram but they refused to reimburse my money. I am willing to take the lying detector test if you want me to. please someone help me to get justice.

Sincerely,