Hartland Construction

Hartland Construction DEC 3 0 ?015 ???[redacted] Front Royal, VA [redacted] ?18 December 2015Revdex.com (Metro Washington DC) 1411 K. St. NW, 10" Floor Washington, DC20005-3404Ref: Complaint #[redacted] (10/3/2015) & # [redacted] (11/5/2015) Dear Revdex.com Representative:In answer to the subject complaint...

against myself, Wesley L[redacted] and company, Hartland Construction from previous customer, [redacted], I will answer her charges below:Information pertaining to this job — the work was performed at an out of state location (North Carolina) approximately 7 hours from my residence. Please find attached a copy of the scope of work as well as the amount agreed upon. Besides the initial time I went to her home to look over her list of requested work, my crew and I went twice to her residence to complete the work we agreed upon. As the first time in which we completed demolition doesn't appear to be an issue, I will direct my comments to the second trip and the final trip which I did not make. Below is a list of the complaints:1) Paint runs2) Pantry and hallway unpainted 3) Painting behind stove half undone 4) Flooring not removed in all areas5) Ceiling repair-terrible 6) Wall penetrations — were not repaired 7) Wall paper glue not removed (appeared liked painted sandpaper) 8) Bathroom — incorrect paintNotes: In an April 29" email (attached), [redacted] asked me to hold off on flooring including demo as she was seeking flooring estimates to include removal and installation. I proposed the following: “Would like to propose the following while I'm down here:Remove 1/4" luan and linoleum to prep for durock and tile from the following rooms: Shared bath, laundry area, powder room, Master Bath, Kitchen area and garage entry area. Remove and haul away - $435 (Dump fees not included - will provide receipts). Remove existing hardwood flooring and haul away - $125 (Dump fees not included - will provide receipts).Please let me know ASAP, would like to prep for tile install on next trip. Also, meeting with representative from Flooring America on Tuesday at job to get exact measurements."In a May 11th email, I gave [redacted] an update with the amount due of $435 + $40 (2 dump fee charges) = $475. I was unable to remove the hardwood floor so I didn't charge the $125. On Jun 16th, I received an email from [redacted] (attached) stated everything looked good overall but also included a punch out list and concerns she had with the work already completed. At this time, we agreed that I would go down for a final time to complete the work per scope of work as well as remedy areas of concern. From the period of late June through early August we communicated about my 3" trip — I was unable to go as I was having repairs made to my truck. I had planned to go down the 2nd week of August but still was unable to due to lack of transportation. I continued to communicate this to [redacted]. In late August, [redacted] asked for the keys to the property and I received an email from her on September 1* stating the following:{{From: [redacted] <[redacted] com> To: [redacted]@[redacted].com.> Cc: [redacted] <[redacted]> Sent: Tue, Sep 1, 2015 6:21 pm Subject: ResolutionWes,I take it that you have not been back to Fayetteville, since you have not contacted [redacted] access the house in order to finish the outstanding work. On the punch list I previously sent. As I mentioned in our last phone call, I wanted to have all that work finished by 31 August 2015.In order to bring this to a close, since I have paid you 100% of the contract amount based on your word that all the work was done, I would suggest a refund of the contract price for the work that was not done since it seems impractical for your company to return and finish up the work That way I can use that construction money that has been paid for the incomplete painting, steam cleaning carpet, insulating the access door, repairing the walls and ceiling, etc. on the list to give to someone local in the area to finish up the work in this contract.Also reference your email, sent to me at this email address on 5/11/15, for the additional cost of $475 to remove all the linoleum and hardwood flooring, which I also paid for in full based on the testimony that the work was complete. After going back to the house, I found that the linoleum was removed in the kitchen, bathrooms, and foyer, but the linoleum was not removed in the laundry room and the hardwood flooring was not removed. Therefore a refund for not removing the hardwood flooring and laundry room linoleum from the $475 would also be in order.Please reply with the amount of the refund so I may proceed in paying someone local with that money in order to finish up the work. No hard feelings, I just need to get this done ASAP and I know this is unfeasible for you right now.Regards,[redacted] "| responded on September 14th the following:Re: Resolution From [redacted]hide details To [redacted]Hey it's Wes, sorry for the response delay, I cannot do it all at once, but can you send me a mailing address so I can send payments, please. Again apologize for not being able to complete work but will pay reimbursement. Thanks Wes. I did not hear back from [redacted]. Instead I received the Revdex.com notice with her complaint as follows:1) Running paint (we did work late into the evenings and I did have an unexperienced worker withme)2) Areas where painting was incomplete3) Ceiling repair4) Wall penetrations5) Bathroom wrong paint color6) Paint over wallpaper in bathroom — this is true, we tried to remove the wall paper with poor results. I made a judgment call to paint over the wallpaper. In retrospect, I should have contacted [redacted] and let her know the drywall needed to be replaced.While some of the lapses of time were on my side, there were delays on [redacted]'s side also due to frequent work travel. Though I was surprised that [redacted] went the route of a complaint to the Revdex.com instead of working directly with me, I was also relieved to not have to travel to her residence again to complete the work as I found it stressful to be away from my home, family and business for extended periods of time. Therefore, I am willing to pay [redacted] a sum of $1,200 in 3 lump sums of $400 but do not feel her request of $3,500 is reasonable.I can be reached by mail: [redacted], Front Royal, VA [redacted] or by phone: ###-###-####.Sincerely, - **Wesley L[redacted]Hartland ConstructionOwner