Hartlaub's New & Used Furniture

Complaint: [redacted]
I am rejecting this response because:---------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Oct 31, 2014 at 11:22 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Fri, Oct 31, 2014 at 9:37 AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: "[email protected]" <[email protected]>
Please see attached files 2 pictures and Letter
Regards,
[redacted] ---------- Forwarded message ----------
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Fri, Oct 31, 2014 at 11:22 AM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [redacted] <[email protected]>
---------- Forwarded message ----------
From: Edgar Grubb <[email protected]>
Date: Fri, Oct 31, 2014 at 9:37 AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: "[email protected]" <[email protected]>
Please see attached files 2 pictures and Letter

The table + chair set was sold as floor sample NO MORE HERE.  There is nothing wrong with the chairs.  It's how the customer is using the chairs.Thank you!Sue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response...

because:See Attached Handwritten Response
Regards,
[redacted]

8/12/17They made the purchase on Monday 7/17/17.  On Tuesday 7/18/17 we had scheduled to look at their furniture that they wanted to sell.  I did tell them we could bring the chest along with us on Tuesday.  But they insisted on taking it with them.  So Tuesday morning came and our men went to their house to look at the furniture they wanted to sell.  There furniture had water damaged tops.  We gave them an offer and they didn't except.  At that time nothing was said about the chest the bought from us.  We are closed on Wednesdays and the call came in on Thursday 7/20/17 days later. The chest was sold as last one "No refunds or exchanges" as on their receipt.  They did receive the chest from our sales floor.   And the call was how "her husband is furious."  He is the one writing this letter.Thank you!

7/27/17A copy of the receipt is enclosed "Last One" + "No Refunds or Exchanges" on the bottom where the customer signed for it.  They (mother & daughter) hauled the chest themselves on a day of severe rain storms.  We covered the chest with clear plastic to be courteous to our...

customer.  The did receive the only black chest we had on the sales floor as stated on the sales tag.  They looked it over and made the purchase.  Calling us after a few days.  Saying "Her Husband is furious" As he has written this letter.  But wasn't here to help her make the purchase. Thank you,

------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Dec 30, 2016 at 3:47 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I'm writing about case [redacted] tried to take pictures but with the chairs being black it's hard the first pic is where Hartlaub's took chair apart and stapled the second picture is the chair that was cracked they glued and the third pic they put a screw where a wooden wedge fit and to level the chair they put  a big tack on bottom chair leg the forth picture has wooden wedge in the fifth picture is more staples in chair.

Enclosed is a copy of the receipt.The merchandise was sold as "Floor Sample" and signed for as "No Refunds or Exchanges". The chairs were not damaged when they were picked up.  She called with a complaint of the chairs loose + wedge falling out.  I told her to bring the chairs in. She...

dropped off 2 chairs.  It was the last set sold and instock on our sales floor.  That was the same set they seen + bought.  The two chairs were brought in with a small crack on legs but weren't broke through. The chairs were disassembled + reglued and were picked up by her husband.  They looked the same as when they were purchased. Thank you!Sue

Please see attached handwritten response.

Review: We bought a sectional sofa on 7/31/2014 and it broke down in less than a week.Hartaub's sent man out to look at it and we were told that we set on it crooked and that was why it broke but they would replace it. Today they brought a new one but would not take the old one or leave the new one because the old had some dog hair on it. We had vacuumed the sofa yesterday but the delivery man called us liars so at that point we refused to do any more vacuuming . The sofa cost $1038.74 and it was new so I would think it would have lasted more than a week.Desired Settlement: To Get our money back so we can get a new sofa

Business

Response:

Handwritten response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:See Attached Handwritten Response

Regards,

Business

Response:

Please see attached handwritten response.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

---------- Forwarded message ----------

From: Revdex.com of Metro Washington DC<[email protected]>

Date: Fri, Oct 31, 2014 at 11:22 AM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Oct 31, 2014 at 9:37 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Please see attached files 2 pictures and Letter