Hartman Roofing & Sheet Metal Co. Inc.

It is the policy of French Connection to ensure our customers are informed of our terms and conditionsCustomers are required to acknowledge that they have read, understand and agree to these terms prior to completing their purchase
The customer first contacted our customer service department
and requested a return label because there were sizing issues with one of his itemsOur Customer Service department reminded the customer that policy limited return labels to merchandise in excess of $but as a courtesy his request was honoredThe customer was also reminded that the merchandise he purchased was eligible for exchange onlyThe customer did not inform French Connection that any of the items he received was defectiveSince the customer returned this particular item and it was determined that the item had no defects, a credit of $was applied to the customer’s accountThe customer was notified of credit to his account within days of receiving the merchandiseSeveral weeks subsequently the customer requested that the merchandise be returned to him however the merchandise was not in stock
We apologize that the customer was not satisfied with the information he received from our Customer Service department, but are in hopes that he can appreciate the department’s requirement to adhere to corporate policyIn good faith and as a courtesy French Connection has made an exception to approve a refund of $

French Connection makes every reasonable accommodation to satisfy customer concerns as we value our customers
The customer called our customer service department on 1/*/and advised that delivery charges were applied to the orderIt was explained to the customer that our website was
experiencing technical problems but ultimately delivery charges would be waivedOn 1/*/our customer service department contacted the customer to confirm her credit card information leaving a voicemail for her to contact us backOur records reflect that the customer was contacted again on 1/*/and reimbursed the delivery charges successfully
We apologize for any inconvenience this might have caused, but are in hopes that the customer can appreciate our efforts to make things right

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Hello there, I have filed a complaint against French Connection and *** about the undelivered packageThis morning, I've received an email from French Connection stating that I will be refundedTherefore, my complaint against *** can be dropped*** made statements on my behalf as a customer telling French Connection that I acknowledged a successful delivery when in fact, I was the one to file a claim on *** website about a lost package and I had to open two tracers for their investigationThank you for helping me reach a fair resolution in this caseHave a good dayKind regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I need to emphasize that the snagging issue was mentioned in returning the item for exchange (on the return label), which is why I sent it back in the first place. However, I do appreciate that this whole thing now has been solved.
Sincerely,
[redacted]

It is the policy of French Connection to ensure our customers are informed of our terms and conditions. Customers are required to acknowledge that they have read, understand and agree to these terms prior to completing their purchase.
The customer informed French Connection that the item she...

received was defective. Our Customer Service department reminded the customer that policy limited return labels to merchandise in excess of $75.00 and therefore she would need to forward the item back to French Connection at her own expense. It was also explained that as a courtesy, French Connection would reimburse her shipping expense only if the merchandise was found defective. Since the customer returned this particular item and it was determined that the item had no defects, a replacement item was forwarded her however she was not eligible to be refunded the shipping cost. We apologize that the customer was not satisfied with the information she received from our Customer Service department, but are in hopes that she can appreciate the department’s requirement to adhere to corporate policy. In good faith and as a courtesy French Connection has made an exception to approve a refund of $8.17

It is the policy of French Connection to ensure our customers are informed of our terms and conditions. Customers are required to acknowledge that they have read, understand and agree to these terms prior to completing their purchase. There are (2) areas on the website that inform customers that due...

to the lingerie like nature of swimwear, it is FINAL SALE and is not eligible for refund or an exchange.  French Connection makes every reasonable accommodation to satisfy customer concerns, and concurrently recognizes our obligation to protect ALL our customers when merchandise is hygiene sensitive. Attached is the Add the customer responded to when making her purchase and the terms and conditions the customer was required to acknowledge having read. We apologize that the customer was not satisfied with the information she received from our Customer Service department, but are in hopes that she can appreciate the department’s requirement to adhere to corporate policy. In good faith and as a courtesy French Connection has made an exception to approve a refund of $58.80.Thank you.

French Connection is committed to offering its customers the highest quality of service. The customer visited the French Connection website during a 40% discount promotion on merchandise along with an additional promotion of "free shipping" if the customer elected [redacted] ground service (5 day...

shipping). The customer placed an initial order on Dec **, 2015 for the amount of $403.**. Apparently during the check out process the customer entered the "free delivery" promotion code and realized it resulted in the entire order being discounted at 100%. The customer subsequently placed a second order on Dec **, 2015 in the amount of $711.60 using the same "free delivery" promotion code. On Dec **, 2015 the customer was contacted by our Customer Service department. It was explained to the customer that due to an apparent system error in applying the "free delivery" promotion, her orders were discounted at 100% entirely, however consistent with the websites advertisement a maximum discount of 40% would be honored for the "merchandise" she ordered. The customer expressed her dissatisfaction with the communications from our Customer Service department therefore on December **, 2015 she was contacted by the USA Director of Retail Sales. It was again explained to the customer that during her product selection process French Connection’s website advertised a 40% discount, not a free merchandise giveaway. In good faith and in an effort to reasonably accommodate the customer, the USA Director of Retail Sales offered the customer an additional 10% discount for a total of a 50% discount towards her current orders and also offered a 20% discount towards her next future purchase. The customer declined the offers and refused to make any payment towards her open orders. Both orders were subsequently canceled and no delivery charge was incurred by the customer. We apologize for any inconvenience the customer might have experienced. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

French Connection strives to offer our customers the best service possible. In an effort to ensure expeditious delivery of our merchandise French Connection partners with [redacted], a globally recognized and accredited shipping company.The customer’s claim that her package was lost is inconsistent with...

the delivery status [redacted] has on file. According to [redacted] the customer’s package was successfully delivered. Approximately three weeks ago our Customer Service department explained to the customer that because [redacted] reported her package delivered French Connection could not release additional merchandise or approve a refund prior to opening an investigation with [redacted]. It was also explained to the customer that [redacted] generally takes 7-10 business days to complete an investigation. As of today June **, 2015 two investigations have been opened and completed by [redacted]. Both of the investigations resulted in [redacted] advising French Connection that the customer “Acknowledged Receipt of Delivery”. French Connection informed the customer of [redacted]’s findings however the customer continues to deny having received the package and also claims she did not communicate to [redacted] that she “Acknowledged Receipt of Delivery”. In good faith French Connection has approved a refund of $124.40 and apologizes for any inconvenience [redacted]’s investigation process might have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
FC is fabricating its response.  Sweater was defective, a photo that document it is attached for the Revdex.com.  I reject the lies.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]