French Connection is committed to offering its customers the highest quality of serviceThe customer visited the French Connection website during a 40% discount promotion on merchandise along with an additional promotion of "free shipping" if the customer elected [redacted] ground service (day shipping)The customer placed an initial order on Dec **, for the amount of $403.**Apparently during the check out process the customer entered the "free delivery" promotion code and realized it resulted in the entire order being discounted at 100%The customer subsequently placed a second order on Dec **, in the amount of $using the same "free delivery" promotion codeOn Dec **, the customer was contacted by our Customer Service departmentIt was explained to the customer that due to an apparent system error in applying the "free delivery" promotion, her orders were discounted at 100% entirely, however consistent with the websites advertisement a maximum discount of 40% would be honored for the "merchandise" she orderedThe customer expressed her dissatisfaction with the communications from our Customer Service department therefore on December **, she was contacted by the USA Director of Retail SalesIt was again explained to the customer that during her product selection process French Connection’s website advertised a 40% discount, not a free merchandise giveawayIn good faith and in an effort to reasonably accommodate the customer, the USA Director of Retail Sales offered the customer an additional 10% discount for a total of a 50% discount towards her current orders and also offered a 20% discount towards her next future purchaseThe customer declined the offers and refused to make any payment towards her open ordersBoth orders were subsequently canceled and no delivery charge was incurred by the customerWe apologize for any inconvenience the customer might have experiencedThank you
It is the policy of French Connection to ensure our customers are informed of our terms and conditionsCustomers are required to acknowledge that they have read, understand and agree to these terms prior to completing their purchaseThere are (2) areas on the website that inform customers that due to the lingerie like nature of swimwear, it is FINAL SALE and is not eligible for refund or an exchange French Connection makes every reasonable accommodation to satisfy customer concerns, and concurrently recognizes our obligation to protect ALL our customers when merchandise is hygiene sensitiveAttached is the Add the customer responded to when making her purchase and the terms and conditions the customer was required to acknowledge having readWe apologize that the customer was not satisfied with the information she received from our Customer Service department, but are in hopes that she can appreciate the department’s requirement to adhere to corporate policyIn good faith and as a courtesy French Connection has made an exception to approve a refund of $58.80.Thank you
It is the policy of French Connection to ensure our customers are informed of our terms and conditionsCustomers are required to acknowledge that they have read, understand and agree to these terms prior to completing their purchase The customer informed French Connection that the item she received was defectiveOur Customer Service department reminded the customer that policy limited return labels to merchandise in excess of $and therefore she would need to forward the item back to French Connection at her own expenseIt was also explained that as a courtesy, French Connection would reimburse her shipping expense only if the merchandise was found defectiveSince the customer returned this particular item and it was determined that the item had no defects, a replacement item was forwarded her however she was not eligible to be refunded the shipping costWe apologize that the customer was not satisfied with the information she received from our Customer Service department, but are in hopes that she can appreciate the department’s requirement to adhere to corporate policyIn good faith and as a courtesy French Connection has made an exception to approve a refund of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
French Connection is committed to offering its customers the highest quality of serviceThe customer visited the French Connection website during a 40% discount promotion on merchandise along with an additional promotion of "free shipping" if the customer elected [redacted] ground service (day shipping)The customer placed an initial order on Dec **, for the amount of $403.**Apparently during the check out process the customer entered the "free delivery" promotion code and realized it resulted in the entire order being discounted at 100%The customer subsequently placed a second order on Dec **, in the amount of $using the same "free delivery" promotion codeOn Dec **, the customer was contacted by our Customer Service departmentIt was explained to the customer that due to an apparent system error in applying the "free delivery" promotion, her orders were discounted at 100% entirely, however consistent with the websites advertisement a maximum discount of 40% would be honored for the "merchandise" she orderedThe customer expressed her dissatisfaction with the communications from our Customer Service department therefore on December **, she was contacted by the USA Director of Retail SalesIt was again explained to the customer that during her product selection process French Connection’s website advertised a 40% discount, not a free merchandise giveawayIn good faith and in an effort to reasonably accommodate the customer, the USA Director of Retail Sales offered the customer an additional 10% discount for a total of a 50% discount towards her current orders and also offered a 20% discount towards her next future purchaseThe customer declined the offers and refused to make any payment towards her open ordersBoth orders were subsequently canceled and no delivery charge was incurred by the customerWe apologize for any inconvenience the customer might have experiencedThank you
It is the policy of French Connection to ensure our customers are informed of our terms and conditionsCustomers are required to acknowledge that they have read, understand and agree to these terms prior to completing their purchaseThere are (2) areas on the website that inform customers that due to the lingerie like nature of swimwear, it is FINAL SALE and is not eligible for refund or an exchange French Connection makes every reasonable accommodation to satisfy customer concerns, and concurrently recognizes our obligation to protect ALL our customers when merchandise is hygiene sensitiveAttached is the Add the customer responded to when making her purchase and the terms and conditions the customer was required to acknowledge having readWe apologize that the customer was not satisfied with the information she received from our Customer Service department, but are in hopes that she can appreciate the department’s requirement to adhere to corporate policyIn good faith and as a courtesy French Connection has made an exception to approve a refund of $58.80.Thank you
It is the policy of French Connection to ensure our customers are informed of our terms and conditionsCustomers are required to acknowledge that they have read, understand and agree to these terms prior to completing their purchase The customer informed French Connection that the item she received was defectiveOur Customer Service department reminded the customer that policy limited return labels to merchandise in excess of $and therefore she would need to forward the item back to French Connection at her own expenseIt was also explained that as a courtesy, French Connection would reimburse her shipping expense only if the merchandise was found defectiveSince the customer returned this particular item and it was determined that the item had no defects, a replacement item was forwarded her however she was not eligible to be refunded the shipping costWe apologize that the customer was not satisfied with the information she received from our Customer Service department, but are in hopes that she can appreciate the department’s requirement to adhere to corporate policyIn good faith and as a courtesy French Connection has made an exception to approve a refund of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***