Harton Complete Auto Care

DATE: May 12, The following information is forwarded per your request: Customer came to the Shop with a [redacted] *** engine on 1/16/Problem: Customer entered shop and requested we change her PCV valve, air filter, and clean the throttle bodyTechnician asked what was the vehicle doing to cause her to think thatShe stated her car was stalling and cutting offAfter inspection the technician informed customer that that was not the problem causing the vehicle to cut offShe was informed that the intake was sucking in too much air from the manifold and that further test would be required to assess other problemsCustomer stated that her uncle had told her she needed to change the PCV Valve, Air filter and clean choke and that’s what she wanted doneRequested work was completed at a total cost of $to include both parts and laborCustomer stated to receptionist that she felt it should not cost that muchCustomer had been informed prior to the start of work that the Shop hourly rate was $an hourReceptionist informed me about the situationI stated just charge her $(job took longer) and for the parts, all totaling $Customer paid $105.00; for the sake of peace I said don’t worry about the differenceShe stated she shouldn’t have to pay that much since her problem was not completely solvedNOTE: Customer was informed in writing that the Intake was sucking air through the manifold and this was contributing to why her car was cutting off along with the fact that she needed to replace her distributorShe again stated that her uncle had told her that the problem was as earlier stated and refused shop recommendationsOn 1/23/customer returned to the shop stating again that her vehicle was still cutting off and was running hot, and needed a thermostatThe shop did exactly what was requested and in doing so encountered other problemsThe vehicle also required not only a thermostat but a thermostat housing gasket, a flange gasket, manifold gasket intake set, PVC valve grommet, coolant, and a distributor rotor buttonParts totaled $92; labor was $with a total cost of $with taxCustomer paid $cashCustomer was informed that her radiator was leaking around the seams which meant that she required a new radiatorThe shop ordered and purchased a radiator for the customer at a cost of $On 2/10/customer returned to the shop to have the radiator replacedWhile replacing the radiator the technician observed that the coolant was a brown murky slush and had to flush the entire system to ensure proper circulationIf the flushing action had not taken place it would have caused other problems that could prove to be majorThe job was completed at no labor cost to the customerCustomer paid for radiatorNote: Customer was informed at each visit that her vehicle still required a distributor to satisfy the Intake manifold leak problemCustomer refused shop recommendation again(VECHICLE HAD NO REVERSE which caused a major inconvenience) Customer was afforded several courtesies: aCustomer was picked up at their residence at 7:00am and taken to their work site located on [redacted] bTransported from shop to work site and was returned to the shop after completion of their work dayThis courtesy was extended to customer on several occasionscThe shop also afforded the customers uncle who is a retired auto mechanic the opportunity to come in, view and given a brief as to what action was being taken as it relates to subject vehicleUncle understood situation as explaineddActual labor cost and total working hours spent on subject vehicle are not fully reflected in total cost of work completedeTechnician purchased a PiAssemble at his own expense and was going to install item at no labor cost to customerCustomer was scheduled to come to the shop on Monday, 4/24/to have Pic -up Assembly installedCustomer called shop on Friday, 4/21/and canceled appointment and informed the shop that she had contacted the Revdex.com (Revdex.com) and that she was going to get her money backEach problem area that the customer was monetarily charged for was completedTechnician went over and above on each requirement and moreEvery possible effort was made to satisfy this customer’s request

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*** ***Response to Harton Complete Auto Care *** ** *** * *** *** statement and my final statementHarton shop accommodations to me is because they offered the picking me up from home and taking me to workMy vehicle was in their shop on a daily basis and for more than one dayMy supervisor had gave me warnings about coming to work late because of the car repair situationOn Feb I recognized that my vehicle front grill, back bumper and rims had been spray painted with black paintI didn't authorize a paint job I authorize for an auto repair jobI didn't return to the shop on April because I had spoken to *** (the mechanic) and he told me the shop had been contacted by the Revdex.com and he was upset that I reported the shop to Revdex.comI wouldn't dare take my vehicle back to the shop and risk the fact they will sabotage the vehicle or cause more damages*** said the distribution coil could be the problem why the vehicle was cutting off and stalling never did he diagnose it he was guessing. I spoke to *** *** the owner and told him I wasn't bringing my vehicle back to the shop but I will be pass to collect the refunds for the repairs that I paid and was requesting Revdex.com to get for me*** *** stated that no refund will be given to me for that purposeI have text messages of this conversation between me and *** *** to prove that he refuse to refund any money for the repairsI went to another shop to have my vehicle diagnostic test and repairedThe repairs they done on the vehicle wasn't the same as Harton and staffAttached is the repair bill from *** *** *** *** *** *** The truck is back running in conditionI'm seeking reimbursement from Harton Auto shop for the loss of time, stress and repairs I had to go through because they was unsuccessful to repair my vehicle. I feel as though I was being taking advantage of and not respect as a woman because they thought I didn't know anything about repairing carsIt was not personal it was businessI try to respect and give back to the *** *** business communityNot all auto repair shops are shady and crooks. *** *** thanks for your time and cooperation to her my voice and concerns.***
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DATE: May 12, 2017   The following information is forwarded per your request: 1. Customer came to the Shop with a [redacted] engine on 1/16/2017. 2. Problem: Customer entered shop and requested we change her PCV valve, air filter, and clean the throttle body. Technician...

asked what was the vehicle doing to cause her to think that. She stated her car was stalling and cutting off. After inspection the technician informed customer that that was not the problem causing the vehicle to cut off. She was informed that the intake was sucking in too much air from the manifold and that further test would be required to assess other problems. Customer stated that her uncle had told her she needed to change the PCV Valve, Air filter and clean choke and that’s what she wanted done. Requested work was completed at a total cost of $177.19 to include both parts and labor. Customer stated to receptionist that she felt it should not cost that much. Customer had been informed prior to the start of work that the Shop hourly rate was $90.00 an hour. Receptionist informed me about the situation. I stated just charge her $90.00 (job took longer) and for the parts, all totaling $106.22. Customer paid $105.00; for the sake of peace I said don’t worry about the difference. She stated she shouldn’t have to pay that much since her problem was not completely solved. NOTE: Customer was informed in writing that the Intake was sucking air through the manifold and this was contributing to why her car was cutting off along with the fact that she needed to replace her distributor. She again stated that her uncle had told her that the problem was as earlier stated and refused shop recommendations. 3. On 1/23/2017 customer returned to the shop stating again that her vehicle was still cutting off and was running hot, and needed a thermostat. The shop did exactly what was requested and in doing so encountered other problems. The vehicle also required not only a thermostat but a thermostat housing gasket, a flange gasket, manifold gasket intake set, PVC valve grommet, coolant, and a distributor rotor button. Parts totaled $104. 92; labor was $245.00 with a total cost of $356.21 with tax. Customer paid $350.00 cash. Customer was informed that her radiator was leaking around the seams which meant that she required a new radiator. The shop ordered and purchased a radiator for the customer at a cost of $100.00. 4. On 2/10/17 customer returned to the shop to have the radiator replaced. While replacing the radiator the technician observed that the coolant was a brown murky slush and had to flush the entire system to ensure proper circulation. If the flushing action had not taken place it would have caused other problems that could prove to be major. The job was completed at no labor cost to the customer. Customer paid for radiator. Note: Customer was informed at each visit that her vehicle still required a distributor to satisfy the Intake manifold leak problem. Customer refused shop recommendation again. (VECHICLE HAD NO REVERSE which caused a major inconvenience) 6. Customer was afforded several courtesies: a. Customer was picked up at their residence at 7:00am and taken to their work site located on [redacted] b. Transported from shop to work site and was returned to the shop after completion of their work day. This courtesy was extended to customer on several occasions. c. The shop also afforded the customers uncle who is a retired auto mechanic the opportunity to come in, view and given a brief as to what action was being taken as it relates to subject vehicle. Uncle understood situation as explained. d. Actual labor cost and total working hours spent on subject vehicle are not fully reflected in total cost of work completed. e. Technician purchased a Pick-up Assemble at his own expense and was going to install item at no labor cost to customer. 7. Customer was scheduled to come to the shop on Monday, 4/24/17 to have Pic -up Assembly installed. Customer called shop on Friday, 4/21/17 and canceled appointment and informed the shop that she had contacted the Revdex.com (Revdex.com) and that she was going to get her money back. Each problem area that the customer was monetarily charged for was completed. Technician went over and above on each requirement and more. Every possible effort was made to satisfy this customer’s request.