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Hart's Automotive & Towing

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Hart's Automotive & Towing Reviews (2)

Their drivers try to kill you.

Review: This towing company is contracted by an apartment complex to remove cars from their parking lot. The company removes your car on its own even when legally parked and holds it hostage until you pay in cash only. The company advertises it takes credit cards but gives you no option but pay cash for whatever the amount they say you owe. I feel the company prays on young college students that don't know any better than to pay it and accept it. I believe my voice can be heard here.Desired Settlement: Any company doing business with this company should investigate its complaints.

Business

Response:

I am writing in reference to a letter submitted to the Revdex.com on March 3,2014 by Mr.[redacted]. Mr. [redacted] was parked at the apartment complex where his daughter lived in aparking spot that was not marked visitor and he did not have a parking pass. According to my contractwith the complex when a vehicle is parked in regular parking spot without a parking pass I am to towthem to my storage lot in Harrisonburg, VA to free these spaces for residence of the complex. There aresigns at all entrance to the complex and is part of the lease agreement with his daughter. Once I towedhis vehicle, his wife called my number. I told her that it was not a posted release time for vehicles but Iwould meet them at the lot so they could pick up their vehicle that night and it would cost SL20 cash.According to our posted sign at the lot we charge an extra $5O for afterhours pick up but since I was inHarrisonburg and Mrs. [redacted] was very kind I did not charge them the extra $50.When Mr. [redacted] arrived at the storage lot I was releasing another vehicle so my gate was open. Mr.[redacted] was being very belligerent over the cost of getting his vehicle and that we only accept cash forimpounded vehicles. He got in his vehicle and tried to run through my gate. Since I was standing rightthere I got the gate shut before he could run through it. He then got out of his car and tried to push thegate against me making him fall over when I shut it. I again told him that he had to pay $120 cash to gethis car. At this point the Harrisonburg Police Department was there, they told Mr. [redacted] that I hadevery right to only accept cash payment for impounded vehicles. Mr. [redacted] wanted to name of theowner and l explained to him l was indeed the owner of the business, he did not believe me and onlyaccepted that answer once the Harrisonburg Police Department Officer confirmed it. He finally paid the$120, I gave him a receipt and he left with his vehicle.Mr. [redacted] was extremely rude and nasty toward me. I was doing a favor for him and his family butinstead of responding in a positive appreciative manner Mr. [redacted] was rude, belligerent and set a poorexample of how to properly handle a situation such as this to everyone around. This was not thebehavior I would except from a father of a college student. If you have any other questions or concernsplease feel free to contact me at ###-###-####.Thank You,Jody D. HartOwner, Hart's Automotive and Towing

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Description: AUTO REPAIR & SERVICE

Address: 2365 Mayland Road, Broadway, Virginia, United States, 22815

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