Harts Electric

I am rejecting this response because:This is not an apology and most of the explanation is a lieI have someone from a local Red Wing business and an email stating they know about my balance and payments.I sent a letter stating my concern about billing in a timely manner with no responseI also never received any monthly statements after that.I was threatened with small claims court and have that email.im tired of businesses treating clients like trash

In December of [redacted] contacted our office by phone and talked to our employee about worked she wanted done at her house in Lake City, MN Our employee gave her our hourly rate of $ He proceeded to do the work He did have an apprentice with him to help him with the job We did bill her for both journeyman and apprentice hours We sent the bill out January of We never received a payment or a complaint from Ms [redacted] She did receive other invoices without comment to those either After months of no response, I sent the invoice to her work email to which she responded This is when we found out that she was unhappy with the apprentice and that she felt we had overcharged her This is when she said there was a letter sent with no response We never received a letter I emailed [redacted] on December 18th stating that she could reduce the amount of $for the apprentice and to please pay the $as soon as possible I received a response stating Thank You On January 19th I emailed [redacted] thanking her for the payment of $and if she could pay full payment by February 1st She replied that March 1st is when she felt was fair and that it would be now paid by March 1st since the charge was removed I did again ask for full payment by February 1st and did say that we could go to conciliation court She emailed back threatening me with an attorney and I agreed to March 1st We received another payment from Ms [redacted] of $dated February 15th March 13th I emailed Ms [redacted] asking for full payment as was agreed to in her email dated January 19th We did receive another check in the amount of $from Ms [redacted] We still have a balance of $owing I have never told another business to not do work with Ms [redacted] I apologize if that is what she is hearing Joyce ***

In December of 2016 [redacted] contacted our office by phone and talked to our employee about worked she wanted done at her house in Lake City, MN.  Our employee gave her our hourly rate of $85.00.  He proceeded to do the work.  He did have an apprentice with him to help him with...

the job.  We did bill her for both journeyman and apprentice hours.  We sent the bill out January of 2017.  We never received a payment or a complaint from Ms. [redacted].   She did receive other invoices without comment to those either.  After 12 months of no response, I sent the invoice to her work email to which she responded.  This is when we found out that she was unhappy with the apprentice and that she felt we had overcharged her.  This is when she said there was a letter sent with no response.  We never received a letter.  I emailed [redacted] on December 18th stating that she could reduce the amount of $262.50 for the  apprentice and to please pay the $712.89 as soon as possible.   I received a response stating Thank You.  On January 19th I emailed [redacted] thanking her for the payment of $200 and if she could pay full payment by February 1st.  She replied that March 1st is when she felt was fair and that it would be now paid by March 1st  since the charge was removed.  I did again ask for full payment by February 1st and did say that we could go to conciliation court.  She emailed back threatening me with an attorney and I agreed to March 1st.  We received another payment from Ms. [redacted] of $200 dated February 15th.  March 13th I emailed Ms. [redacted] asking for full payment as was agreed to in her email dated January 19th.  We did receive another check in the amount of $200 from Ms. [redacted]. We still have a balance of $112.89 owing.   I have never told another business to not do work with Ms. [redacted].  I apologize if that is what she is hearing.   Joyce [redacted]

I am rejecting this response because:This is not an apology and most of the explanation is a lie. I have someone from a local Red Wing business and an email stating they know about my balance and payments.I sent a letter stating my concern about billing in a timely manner with no response. I also never received any monthly statements after that.I was threatened with small claims court and have that email.im tired of businesses treating clients like trash.