Hartway Motors Inc.

Revdex.com spoke to John at business and the following was relayed: The customer called about the car, discussed pricing and liked the price and drove downHe looked at the car, a *** and liked itWe made the deal, he left, and he called later stating that the back up camera went black and wasn't
workingIt was working when he left and we told him to make sure it is clean as they do not work if they get dirtyHe called back saying he cleaned it and it still did not workWe explained that it is not a part that is covered under warranty and offered to have him come back so we could look at itHe did not want to drive the distance so we told him that another dealer might be able to look at itHe took it to another dealer and that dealer called us saying that they were told we would be paying to replace the back up camera as they determined the camera was badWe told them we never authorized thatThe customer called us and he was told that the owner was out for a few days and when she returned a decision would be made but that it had to be made by the ownerHe kept calling for days and then left a negative review before the owner could return and make a decisionWe had offered to check it out in good faith, the customer would not bring it back