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Hartz Roofing Inc

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Hartz Roofing Inc Reviews (2)

We reroofed this trailer house in 2014 in NW Montana. The roof pitch is approximately only a 2/12 pitch so we suggested to the homeowner installing ice & water shield on the entire substrate per national roofing code. The homeowner agreed, so the ice & water shield was installed over the...

entire substrate. We never suggested or insinuated that the roof system would prevent ice damming issues, only that national roofing code states that any roof 3/12 pitch or less using a shingle product should have an ice & water shield underlayment over the entire substrate. This last fall (2016) we had record rainfall. I asked the homeowner if the roof had leaked during that time and he responded "no it didn't". Asphalt residential roof systems are not designed for ponding water, only to shed water….In this case ice damming is obviously the issue due to lack of mitigation and/or maintenance including shoveling the eaves of the roof and/or installing a heat tape system (which was recommended by Hartz Roofing Inc. during the initial estimate/roof inspection and ignored by the homeowner due to the costs). I personally came out to the home this year, January 2017, after receiving a nasty phone call from the homeowner and took pictures of the issues which are attached. I shoveled the eaves on the North facing side of the roof at no cost. I never heard from the homeowner after that day. No roofing contractor, general contractor, or shingle manufacturers insurance company will pay for ice dam mitigation or damages incurred due to ice damming. I suggested that the homeowner report the issues to his homeowners insurance as they will cover any damages created due to ice damming and unusual weather conditions. This years (2016 & 2017) winter has been unbelievably unusual and we have dealt with literally hundreds of roof issues due to this exact issue. We’d suggest the homeowner install a heat tape system as proposed by Hartz Roofing Inc. back in 2014. Hartz Roofing Inc. had a website built by a third party and was unaware of the Revdex.com seal being placed on our page. The website builder was immediately contacted upon notice of this issue and the logo has since been removed.

Complaint: [redacted]
I am rejecting this response because:My new roof leaks. I was told beforehand that it wouldn't after the installation, but it does. I want it fixed or my money back.
Sincerely,
[redacted]

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Address: 5355 Us Highway 2 W, Columbia Fls, Montana, United States, 59912-8506

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