August 20, Dear [redacted] ***:I am in receipt of a complaint filed against our office with ID number [redacted] Please accept this letter as my response to this complaintAt no time was [redacted] a customer of Hartzell Insurance Associates Inc and at no time was any money deducted from her account by Hartzell Insurance Associates Inc [redacted] was the girlfriend of a customer of our agency who had a payment due on his commercial auto insurance with [redacted] InsuranceA signed authorization form was sent to [redacted] to withdraw a paymentHowever, whoever entered the information at [redacted] entered it incorrectly as an automatic paymentPayments were being withdrawn from [redacted] ’s account every month from the time of [redacted] s mistakeAt no time was this error caught my [redacted] When she finally did notice what was going on, she came to our office and T spoke to herWe were able to make an arrangement with [redacted] that they will be able to return the funds that they withdrew due to their errorHowever, the only way they could do that since she was not the customer was if her bank [redacted] , was to dispute the chargesOnce the charges were disputed, [redacted] would refund the funds back to [redacted] To date, [redacted] has been unable to get her Bank to dispute said charges.Based on the above information, I would request that you close the above mentioned complaintAt no time did Hartzell Insurance ever collect the funds that were listed by [redacted] There are no funds to returnAll funds were collected directly by [redacted] Insurance and [redacted] Insurance has agreed to return the withdrawn funds once the charges are disputedHer dispute is with her bank and the inability to dispute the above mentioned charges.Thank you for your assistance with this matter and if you need anything else, feel free to contact me.Sincerely,
August 20, Dear [redacted] ***:I am in receipt of a complaint filed against our office with ID number [redacted] Please accept this letter as my response to this complaintAt no time was [redacted] a customer of Hartzell Insurance Associates Inc and at no time was any money deducted from her account by Hartzell Insurance Associates Inc [redacted] was the girlfriend of a customer of our agency who had a payment due on his commercial auto insurance with [redacted] InsuranceA signed authorization form was sent to [redacted] to withdraw a paymentHowever, whoever entered the information at [redacted] entered it incorrectly as an automatic paymentPayments were being withdrawn from [redacted] ’s account every month from the time of [redacted] s mistakeAt no time was this error caught my [redacted] When she finally did notice what was going on, she came to our office and T spoke to herWe were able to make an arrangement with [redacted] that they will be able to return the funds that they withdrew due to their errorHowever, the only way they could do that since she was not the customer was if her bank [redacted] , was to dispute the chargesOnce the charges were disputed, [redacted] would refund the funds back to [redacted] To date, [redacted] has been unable to get her Bank to dispute said charges.Based on the above information, I would request that you close the above mentioned complaintAt no time did Hartzell Insurance ever collect the funds that were listed by [redacted] There are no funds to returnAll funds were collected directly by [redacted] Insurance and [redacted] Insurance has agreed to return the withdrawn funds once the charges are disputedHer dispute is with her bank and the inability to dispute the above mentioned charges.Thank you for your assistance with this matter and if you need anything else, feel free to contact me.Sincerely,