Initial Business Response /* (1000, 7, 2014/01/13) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@harvardcollect.com
On XX-we made contact with consumer regarding the outstanding debtAt this time the consumer asked for a letter that
we mailed out on the 10th of December On the 31st we contacted the consumer again to verify if she received our letter, at this time the consumer wanted the invoices mailed to herHarvard requested the invoices and e-mailed to consumer the same dayThe same day the consumer called after we provided proof of the debt and claimed this was not hersHarvard has contacted client and has put the account on hold until more information is receivedWe provided the consumer with the information as she requested we did not refuse to provide information as she allegesPer law we are required to provide consumer with the invoice but unable to disclose the reason for treatment over the telephone for their privacyWe have verified that the debt is valid and that the calls were made in a business mannerIf you have any other questions or concerns, feel free to contact me
Final Consumer Response /* (3000, 9, 2014/01/21) */
Case XXXXXXXX
message
*** *** Tue, Jan 21, at 2:PM
To: ***@chicago.Revdex.com.org
Hi received letter of Harvard collections response and I do not agree with them at all I feel they received my information fraudulently and I'm worried about what they will use my address, ss#, name forThe first time they contacted me it was as if they was trying to put pieces together of my identity, they stated they wanted to determine if they had right crystal ***, and there is many *** ***, they also have yet to provide me with proof of a debt, a name of hospital, doctor anythingI need this information to see what's going on and see why they are saying I owe money for a hospital that I never went to on new years eve I no this for a fact, I've contacted my local hospitals on my own and they told me they have no record of me owing debt or ever coming in and told me that they don't deal with Harvard collections and that its my right to no what I'm being charged for regardless of hippa as a consumer you get an itemized statement which has yet to be provided to meI need this information to contact the company I am accused of owing money to in order to fix this mix upI've always had insurance and I owe neither hospital I go to any money and I was at home on the date in question with my family and young childrenI feel this company has been very rude and suspicious acting regarding my personal information, and they haven't even attempted to correct the issue or consider the possibility they have the wrong crystalThe hospital they pulled out of the air was national Childrens hospital, I'm not a child and my kids our insured as well not to mention that hospital does not exist in my area if it exists at allMe and my children were home with family the night they are claiming I owe for a medical expenseI asked that they prove this debt give me a real itemized statement in mail from a real hospital and doctor in my area so I can contact them personallyThis I don't feel they can provide due to the falseness of this claimI also would like it noted the workers at this company are rude, unprofessional and should not be legally allowed access to peoples personal informationThey act like thiefs!!! Not professional bill collectors , I would also like them to never contact me again after they give itemized statement providing proof of debt I'm legally entitled to that regardless of hippa its about me!! The hospitals I spoke with agreed it sounded like fraudThanks crystal *** case # XXXXXXXX
Final Business Response /* (4000, 11, 2014/01/27) */
HCS is responding to the complaint filed in reference to *** ***Ms.*** account was placed in our office on 10-25-HCS made contact with Ms.*** on XX-XX-XXXX in which she stated that she wanted a letter mailed out and she will see what she can doHCS sent out a letter to the address on the account on XX-as requestedHCS again spoke w Ms.*** on XX-XX-XXXX in which she stated that she had never been to that hospital Ms*** asked for invoices in which we emailed them the same dayThe same day Ms*** called back stating that she will not pay till she has the original hospital name in which Ms.*** was asked to calm down since she was upsetHCS mailed out a verification letter as well on 1-22-If you have any questions please do not hesitate to us
*** ***
XXX-XXX-XXXX ext.***
Initial Business Response /* (1000, 7, 2014/01/02) */
This is in regards to the complain that was filed in your office by Ms*** ***Harvard Collection Services (HCS) were unable to locate Ms***'s account with the information that she has providedPlease advise Ms***
to provide the telephone number that HCS has been dialing so that HCS can provide Ms*** with the appropriate help that she is seekingIf you have any additional questions please do not hesitate in contacting our office
Thank you,
*** ***
Final Consumer Response /* (3000, 9, 2014/01/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
XXX-XXX-XXXX, also XXX-XXX-XXXX
Final Business Response /* (4000, 13, 2014/01/24) */
This is in regards to the correspondence that Harvard Collection Services (HCS)received stating we need to respond to complaintHCS has looked up Ms*** information in our database by telephone number,address and name and we are unable to locate any information pertaining to the claimThe telephone numbers that were provided did not show up in our database at allWe have put the telephone numbers on our (DNC)list Do Not Call listIf you have any additional information that can help us identify the issue please do not hesitate in contacting our office
Thank you,
*** ***
Business Response /* (1000, 17, 2014/05/02) */
I received your complaint, on behalf of Harvard Collection Services, IncI would like to apologize for any inconvenience our representative may have caused youThe account has since been paid in full, and no further contact will be made
Please let us know if you require any additional informationIf you have any other questions or concerns I can be reached at (XXX) XXX-XXXX
*** ***
Director of Operations
Initial Business Response /* (1000, 7, 2014/01/13) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@harvardcollect.com
On XX-we made contact with consumer regarding the outstanding debtAt this time the consumer asked for a letter that
we mailed out on the 10th of December On the 31st we contacted the consumer again to verify if she received our letter, at this time the consumer wanted the invoices mailed to herHarvard requested the invoices and e-mailed to consumer the same dayThe same day the consumer called after we provided proof of the debt and claimed this was not hersHarvard has contacted client and has put the account on hold until more information is receivedWe provided the consumer with the information as she requested we did not refuse to provide information as she allegesPer law we are required to provide consumer with the invoice but unable to disclose the reason for treatment over the telephone for their privacyWe have verified that the debt is valid and that the calls were made in a business mannerIf you have any other questions or concerns, feel free to contact me
Final Consumer Response /* (3000, 9, 2014/01/21) */
Case XXXXXXXX
message
*** *** Tue, Jan 21, at 2:PM
To: ***@chicago.Revdex.com.org
Hi received letter of Harvard collections response and I do not agree with them at all I feel they received my information fraudulently and I'm worried about what they will use my address, ss#, name forThe first time they contacted me it was as if they was trying to put pieces together of my identity, they stated they wanted to determine if they had right crystal ***, and there is many *** ***, they also have yet to provide me with proof of a debt, a name of hospital, doctor anythingI need this information to see what's going on and see why they are saying I owe money for a hospital that I never went to on new years eve I no this for a fact, I've contacted my local hospitals on my own and they told me they have no record of me owing debt or ever coming in and told me that they don't deal with Harvard collections and that its my right to no what I'm being charged for regardless of hippa as a consumer you get an itemized statement which has yet to be provided to meI need this information to contact the company I am accused of owing money to in order to fix this mix upI've always had insurance and I owe neither hospital I go to any money and I was at home on the date in question with my family and young childrenI feel this company has been very rude and suspicious acting regarding my personal information, and they haven't even attempted to correct the issue or consider the possibility they have the wrong crystalThe hospital they pulled out of the air was national Childrens hospital, I'm not a child and my kids our insured as well not to mention that hospital does not exist in my area if it exists at allMe and my children were home with family the night they are claiming I owe for a medical expenseI asked that they prove this debt give me a real itemized statement in mail from a real hospital and doctor in my area so I can contact them personallyThis I don't feel they can provide due to the falseness of this claimI also would like it noted the workers at this company are rude, unprofessional and should not be legally allowed access to peoples personal informationThey act like thiefs!!! Not professional bill collectors , I would also like them to never contact me again after they give itemized statement providing proof of debt I'm legally entitled to that regardless of hippa its about me!! The hospitals I spoke with agreed it sounded like fraudThanks crystal *** case # XXXXXXXX
Final Business Response /* (4000, 11, 2014/01/27) */
HCS is responding to the complaint filed in reference to *** ***Ms.*** account was placed in our office on 10-25-HCS made contact with Ms.*** on XX-XX-XXXX in which she stated that she wanted a letter mailed out and she will see what she can doHCS sent out a letter to the address on the account on XX-as requestedHCS again spoke w Ms.*** on XX-XX-XXXX in which she stated that she had never been to that hospital Ms*** asked for invoices in which we emailed them the same dayThe same day Ms*** called back stating that she will not pay till she has the original hospital name in which Ms.*** was asked to calm down since she was upsetHCS mailed out a verification letter as well on 1-22-If you have any questions please do not hesitate to us
*** ***
XXX-XXX-XXXX ext.***
Initial Business Response /* (1000, 7, 2014/01/02) */
This is in regards to the complain that was filed in your office by Ms*** ***Harvard Collection Services (HCS) were unable to locate Ms***'s account with the information that she has providedPlease advise Ms***
to provide the telephone number that HCS has been dialing so that HCS can provide Ms*** with the appropriate help that she is seekingIf you have any additional questions please do not hesitate in contacting our office
Thank you,
*** ***
Final Consumer Response /* (3000, 9, 2014/01/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
XXX-XXX-XXXX, also XXX-XXX-XXXX
Final Business Response /* (4000, 13, 2014/01/24) */
This is in regards to the correspondence that Harvard Collection Services (HCS)received stating we need to respond to complaintHCS has looked up Ms*** information in our database by telephone number,address and name and we are unable to locate any information pertaining to the claimThe telephone numbers that were provided did not show up in our database at allWe have put the telephone numbers on our (DNC)list Do Not Call listIf you have any additional information that can help us identify the issue please do not hesitate in contacting our office
Thank you,
*** ***
Business Response /* (1000, 17, 2014/05/02) */
I received your complaint, on behalf of Harvard Collection Services, IncI would like to apologize for any inconvenience our representative may have caused youThe account has since been paid in full, and no further contact will be made
Please let us know if you require any additional informationIf you have any other questions or concerns I can be reached at (XXX) XXX-XXXX
*** ***
Director of Operations