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Harvard University Employees Credit Union

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Harvard University Employees Credit Union Reviews (3)

I have attached our response email to the customer, which includes detailed explanation.Regarding the use of Platinum, [redacted] ’s classifications of standard, gold and platinum were consolidated into one core offering several years ago when the [redacted] programs were introduced into the marketThe rental insurance benefit is only a standard feature at the [redacted] program levelThe Platinum branding on our cards (and other Platinum branded programs) does not dictate the specific card benefits, and these may periodically changeThe last modification to HUECU’s program was in 2015, at which time a notification and a new Guide to Benefits was sent to all cardholdersThe Guide to Benefits is also available on our website.I could not find any information on [redacted] ’s site that would indicate that Car Rental Insurance would be a benefit included in our HUECU Platinum Card program, but I did find other “Platinum” [redacted] programs that do not include that benefitIf you could send me the link to the web page you referred to in your complaint, that would be helpful.In addition, there is this [redacted] benefits website: [redacted] When selecting the Consumer tab, it provides the most common benefitsWhen you select on “Travel Protection” it does list Car Rental Collison Waiver InsuranceHowever, the paragraph above this section does state that these benefits vary by card type and by issuing institution (see below).“To learn about the benefits available with your credit or debit [redacted] , call [redacted] (###-###-####) or contact the bank or credit union listed on your card.The overview below outlines the most common benefitsThis information is intended only as a reference for the types of shopping, travel and convenience-related benefits that may be available with your [redacted] .Please Note: Benefits described below vary by card type and by issuing financial institutionRefer to your issuing financial institution for complete benefit coverage terms and conditions or call [redacted] (###-###-####) for assistanceCertain terms, conditions and exclusions apply.”

The reason that there is the discrepancy
between the main page of the Member’s online banking screen and “My Credit
Card” screen is the main page does not have the most recent information on
credit card while the “My Credit Card” screen doesThe “My Credit Card” screen
reflects pending and
posted charges; once transactions post to the card the
balance on the “My Credit Card” screen updates the main screen is then updated
overnight with the most recent informationWith the July 4th
holiday there may have been transactions that took longer to process than
and lead to several charges posting at once leading to a jump up in the
balance
The Member’s statement
generated for the month of June (6/6/2015-07/07/2015) reflects all the payments
and purchases made by our Member for the said period and supports a balance of
around $on July 8thTo assist we have supplied our member a
link to securely access copies of the most recent card statements for review
We would be happy to go over the purchases made with the Member to ensure there
are no fraudulent charges reflected in the balance but HUECU has not placed any
additional charges to the Member’s *** Alumni World *** to penalize
her taking advantage of a balance transfer offer with another financial
institution
We acknowledge that how our system functions
can be confusing and recommend always looking at the “My Credit Card” screen to
access the most up to date credit card balance informationWe further
apologize for the delay in the response to the online banking emails sent to us
not being responded to sooner; we experienced a system outage on July 6th
that lead to a higher than call volume for out Contact Center and a
backup in addressing emails and other communications

I have attached our response email to the customer, which includes  detailed explanation.Regarding the use of Platinum, [redacted]’s classifications of standard, gold and platinum were consolidated into one core offering several years ago when the [redacted] programs were introduced into...

the market. The rental insurance benefit is only a standard feature at the [redacted] program level. The Platinum branding on our cards (and other Platinum branded programs) does not dictate the specific card benefits, and these may periodically change. The last modification to HUECU’s program was in 2015, at which time a notification and a  new Guide to Benefits was sent to all cardholders. The Guide to Benefits is also available on our website.I could not find any information on [redacted]’s site that would indicate that Car Rental Insurance would be a benefit included in our HUECU Platinum Card program, but I did find other “Platinum” [redacted] programs that do not include that benefit. If you could send me the link to the web page you referred to in your complaint, that would be helpful.In addition, there is this [redacted] benefits website: [redacted]When selecting the Consumer tab, it provides the most common benefits. When you select on “Travel Protection” it does list Car Rental Collison Waiver Insurance. However, the paragraph above this section does state that these benefits vary by card type and by issuing institution (see below).“To learn about the benefits available with your credit or debit [redacted], call [redacted] (###-###-####) or contact the bank or credit union listed on your card.The overview below outlines the most common benefits. This information is intended only as a reference for the types of shopping, travel and convenience-related benefits that may be available with your [redacted].Please Note: Benefits described below vary by card type and by issuing financial institution. Refer to your issuing financial institution for complete benefit coverage terms and conditions or call [redacted] (###-###-####) for assistance. Certain terms, conditions and exclusions apply.”

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Address: 104 Mt Auburn Street, Cambridge, Massachusetts, United States, 02138-5003

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