Harvard Vanguard Medical Associates

Per our earlier phone conversation, Harvard Vanguard Medical Associates is unable to discuss this concern with you in the absence of an executed HIPAA agreement. Therefore, we request that the case be closed but that Unresolved not be used. Your records will note that I did contact your organization during the week of February 15th and also during that conversation commented that we could not respond without having received a signed HIPAA agreement. Please do not hesitate to contact me should you have any questions. Thank you-Per our earlier phone conversation, Harvard Vanguard Medical Associates is unable to discuss this concern with you in the absence of an executed HIPAA agreement. Therefore, we request that the case be closed but that Unresolved not be used. Your records will note that I did contact your organization during the week of February 15th and also during that conversation commented that we could not respond without having received a signed HIPAA agreement. Please do not hesitate to contact me should you have any questions. Thank you-

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I contacted Ms. [redacted] on March 21, 2016 upon receipt of the Better Business Correspondence dated March 15, 2016. I explained that the letter and billing statement that she received in the mail was not a collections notice. I advised her that she needed to contact her health plan as they needed...

more information from her in order to process her son's claims. She advised that she did not do that and was upset that staff from the billing office did not respond to her calls. I apologized to her that [redacted] did not return her calls. I let her know that I would send the information on the matter to [redacted]'s manager. Later March 21, 2016, [redacted], Billing Manager contacted Ms. [redacted] as well and apologized for the mis communications with her staff. She provided her name and direct phone number and advised Ms. [redacted] to call her in the future regarding any matters. In addition, we contacted the patient health plan to request that all claims be re processed and paid. The health plan advised that they would re process claims and issue payment that so all liability has been moved to health plan as of this date. If another bill is received from Atrius Health, Ms. [redacted] has [redacted] phone number to contact her directly.

I am writing regarding a letter I received from the Revdex.com dated November 29, 2016. The letter states that you filed a complaint because unpaid collection balances have appeared on your credit report. As noted in our financial policies, unpaid accounts may be reviewed for further...

collection activity including referral to our collection agency and reporting the debt to the credit bureau. When reviewing your account I found that there is a total of $1775.66 in bad debt, $1730.76 has been placed with our collection agency [redacted] and Associates. The remaining balance $44.90 has been adjusted on your account as a small balance write offs since these were not paid when billed to you. I can see that seven different unpaid balances, due by you, were sent to the collection agency. The first placement was on February 28, 2011, the last was February 28, 2014. I have reviewed all charges in bad debt and find that the balance consists of copayments and deductibles accessed by your health insurance. This is considered your out of pocket expense with your health plan and is due by you. I contacted the collection agency and found that you did call them on November 29, 2016 and stated you would call them back to set up a payment plan. I spoke to the agency yesterday and found that you have not called as promised. We will be happy to assist in expunging this debt when the balance of $1775.66 is paid in full. Please let me know if you have any questions. I can be reached at [redacted] Monday through Friday 7:30am-4:00pm

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection...

comments below. 
The comments made by the business are not satisfactory and is borderline insulting. They are hiding behind HIPAA legislation, which they incorrectly labeled HIPPA, to keep from resolving this issue and the mistreatment of their clients. This is simply unacceptable and I give all rights for this information to be discussed. Not only are they hiding behind this policy, my medical information (other than insurance) is not being discussed and furthermore, does not give them means to hide behind HIPAA legislation. This is a continuance of the shady practices being made by this establishment and solidifies my case of malpractice against them. I believe the Revdex.com needs to take further and more consequential actions against this business to ensure their cooperation of this and future matters. They have a blatant lack of respect for the Revdex.com, its authority, and a lack of respect for myself as a consumer.Regards,
[redacted]

We have reviewed this complaint. While we understand Mr. [redacted] frustration, Atrius Health make every attempt to inform patients about parking validation. We have signs posted near the elevators to the parking garage, within the garage, near the Kiosk to pay, and on Various check in desk...

throughout the practice.  Because of this signage , we generally do not refund parking fees. However as a one time courtesy , we will be sending Mr. [redacted] a check in the amount of $19.00.  Thank you for the opportunity to respond

I did research the situation as thoroughly as I could.  There is a documented trail of conversations and actions between the HVMA Billing department and the patient.  He was offered a payment plan and he declined.  He was offered to settle the claim at a reduced amount and he...

declined.  In one conversation he indicated that if he was sent to collections that we would not get a cent from him and he hung up the phone.    It is our standard work when a patient inquires about payment (we are not the insurance company) that they should contact their insurance directly due to the multiple plans and benefits that are out there.  It is highly unlikely that someone would have stated that any procedure would be covered 100%. The physicians do not engage in insurance coverage issues. They make the best decision for care of the patient and the patient has some responsibility to understand what is covered under their insurance plan.  In reviewing this case I see multiple contacts between HVMA and this patient.  He has not made any effort to pay against this balance.  I am sorry if there was misunderstanding, but the service was provided and the balance stands.  Thank you for bringing this to our attention.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Harvard employees were very rude to me when I contacted the billing office. I asked the MRI operator about charges and cost for the test, I was told that normally every Insurance cover all the cost 100%. 
Regards,
[redacted]

This cannot be discussed with anybody due to the laws of HIPPA

Per our earlier phone conversation, Harvard Vanguard Medical Associates is unable to discuss this concern with you in the absence of an executed HIPAA agreement.  Therefore, we request that  the case be closed but that  Unresolved not be used.  Your records will note that I did contact your organization during the week of February 15th and also during that conversation commented that we could not  respond without having received a signed HIPAA agreement. Please do not hesitate to contact me should you have any questions. Thank you-Per our earlier phone conversation, Harvard Vanguard Medical Associates is unable to discuss this concern with you in the absence of an executed HIPAA agreement.  Therefore, we request that  the case be closed but that  Unresolved not be used.  Your records will note that I did contact your organization during the week of February 15th and also during that conversation commented that we could not  respond without having received a signed HIPAA agreement. Please do not hesitate to contact me should you have any questions. Thank you-