Harvest Express.com

Dear [redacted] and MiriamI am confused, the customers desired outcome in the original complaint was "Please refund us the full price we paid for the vines, including tax & shipping and handlingYou have our order #My husband paid with his credit card." Which was done in May before she even filed the complaint - please see the attached image

Initial Business Response /* (1000, 8, 2015/07/09) */
customer received vines and refund
Initial Consumer Rebuttal /* (3000, 10, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did receive some vines that were delivered sometime from July 3rd
to 6th- not sure because I was out of town and was not told they were being sentMy understanding it is fairly important to plant the vines quickly to have success with growing.The company specifically states that I needed to follow there directions on care of the plants and they will notify when they are sent.The replacements were suppose to be Zinfandel, one vine I received was labeled Aglianico the other did not have labels so really not sure what they are but did plant them anywayAs far as a refund I have not received a check or any indication they deducted the amount from my credit card(not sure if they could do this anyway)Even if I did receive the wrong plants,if these grow I will accept the response (as I am worn out by this situation) if I also get my refundIf no refund then I will only accept the response if I am told when the vines are being sent, verification they are the correct vines, and they come with a refund check
Final Business Response /* (4000, 12, 2015/07/17) */
Refund given on 6-30-transaction id: XXXXXXXXXX
plants shipped on 6-30-
tracking number XXXXXXXXXXXXXXX
Our warranty/sales agreement is very clearYou have days to refuse shipmentHere is the section of the sales agreement:
"ClaimsBuyer may reject or revoke its acceptance of the stock delivered only if the nonconformity in such stock is substantialNo nonconformity or defect in any lot, installment or unit shall constitute grounds for claiming breach of the whole Agreement and any lots, installments or units not in dispute shall be paid for separately regardless of dispute as to other deliveries or undelivered stockBecause the stock is perishable and subject to rapid deterioration if not properly cared for, Buyer must notify Seller in writing or by telecopy within days after receipt of the stock, which period of time is expressly agreed to be reasonable of any claimed defectIf Buyer does not give Seller such notice and return such claimed defective stock to Seller within days after giving effective notice, Buyer shall be deemed to have irrevocably accepted the stock and shall be barred from any remedy therefore"
The customer initally planted the vines incorrectlyWe offered a discounted price on the repurchase, which the customer acceptedThe customer did not send verification per section one of our warranty:
"FOR THE WARRANTY TO BE VALID HARVESTEXPRESS.COM PLANTING INSTRUCTIONS MUST BE FOLLOWEDWE DO NOT OFFER REFUNDSREPLACEMENTS MUST BE REQUESTED WITHIN DAYS OF RECEIPT OF VINESIF YOU NEED REPLACEMENTS YOU MUST EMAIL PICTURES OF THE GRAPEVINES WITHOUT THE PLANTING SLEEVE NEXT TO A RULER OR TAPE MEASURE TO:
***@HARVESTEXPRESS.COM"
thus voiding any warranty
The customer continues to waste everyone's time in an effort to slander our company
We have lived up to our part per our sales agreementThe customer has not lived up to his
Money was refundedFree vines were sent at our discretionANY RESPONSE OTHER THAN DROPPING THE CLAIM WILL RESULT IN OUR COMPANY PURSUING LEGAL ACTION PER THE TERMS LAID OUT IN SALES AGREEMENT
Final Consumer Response /* (2000, 14, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Harvest Express responded once Revdex.com got involved- the wrong type of vines were initially sent to replace the ones that died but the correct ones were received yesterdayAlso I was told Harvest Express put money owed me back on my credit card- haven't been able to check this out but I assume he(Mr ***) is telling the truth and accept this resolutionThanks Revdex.com
*** ***

The code has been active and not usedEven though the customer did not use planting sleeves, requested replacements after the days required by our warranty and after not using the code for free replacements we are willing to refund the money.A refund was issued today at am

I am rejecting
this response because:
Hello, Miriam! I am fuming right now after reading the response MrBickers sentMy husband is out of town, so I can't tell if the money has been refunded yet or not I am hoping you please, PLEASE make my experience known as well as include my documentation that exposes his very hateful and completely rebuttal to my claims. I have literally been trying to resolve this since the day our plants arrived in MAYIt was not "after the day period." It was the day we received them and realized one was missingI called and left messages, emailed Harvest Express and never got a word backEver. By the time I decided to get Revdex.com involved, I saw MrBickers' contact information on your websiteI thought I would give them the benefit of the doubt and go through them instead of getting Revdex.com involvedI spoke with him, explained that we never received our full order and that none of the plants that we did receive had bloomedHe told me to send pictures at that point. In order to take the pictures with a ruler to show the depth they were planted, you have to remove the planting sleevesI took them off to take the pictures he requested! So MrBickers saying "Despite planting without the sleeves" is yet another statement by him. After sending those pictures (including a picture of our vines we ordered last year that are gorgeous and doing wonderful, to which I sung Harvest Express's praises in my email To MrBickers), I never heard back from himThat is when I called MrBickers and he -not in the nicest tone- told me he would be sending me the codeWhen I asked when that would be, I got the sense I had frustrated him and he said "Later today" in his same toneLater today came and wentI never heard from him. The following week I emailed him that I still hadn't received itLater that day, he sent me a code and IT DID NOT WORK when I tried to use it. I have a screenshot I took, along with his email with the code that says "CODE NOT VALID." So his claim that the code is working and never used is yet another lie. I let him know that same day it did not work and have never heard from him since which is when I got Revdex.com involved. I have every email sent, my pictures I sent, pictures of my planting sleeves on the vines before taking the pictures, his email with the code, my response email with my screen shot that the code was not validI will gladly send all of this documentation to you to show exactly what I have been dealing with for the past months. Please do not let this bitter human being exercise his poor business ethic on me or any other customerCustomer service is nonexistent with themIt is customer blame. I have literally been battling this since the day our order arrived and was not complete which was back in May and here it is September and it took me going through Revdex.com to finally get a response, albeit a hateful and one. I do hope the money gets refunded and that Harvest Express knows that they have one of the most unethical and downright rude people as their head of operationsI have never, ever been treated this poorly as a consumer in my whole life. I believe my tone and wish for a resolve has been very fair and respectful through this entire ordealI have not been extended the same courtesy. I will take my vine business elsewhere and please, please, please put my experience out so the public can avoid the exhaustion of dealing with a business whose apparent business model is taking no responsibility for their actions and making claims against the consumer. I have attached screenshots from the emails showing my back and forth and me communicating with him exactly as I have stated above and in my complaintThe emails themselves completely refute his statements he made in his response to me Please let me know if you would like me to forward you the actual emails in case these screenshots are not ideal. Thank you, Miriam, for your time and for assisting me with this extremely unfortunate experience. *** ***

Dear [redacted] and MiriamI am confused, the customers desired outcome in the original complaint was "Please refund us the full price we paid for the vines, including tax & shipping and handling. You have our order #. My husband paid with his credit card."  Which was done in May before she even filed the complaint - please see the attached image.