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Harvest Hawaii Kai LLC

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Harvest Hawaii Kai LLC Reviews (1)

Holiday Retirement is the manager of Hawaii Kai Independent and Assisted Retirement Living and is responding to the referenced complaint on Hawaii Kai's behalf. Holiday Retirement has had numerous communications with Ms. [redacted] regarding the substance of her...

complaints. We have painstakingly researched each of her allegations and have communicated the results of our findingsto Ms. [redacted]. None of the behavior that Ms. [redacted] attributes to Holiday Retirement or Hawaii Kai in her complaint has any basis in fact. Ms. [redacted] grandmother was a resident ofHawaii Kai's independent living facility. As an independent living facility, Hawaii Kai does not conduct any review of a potential resident's medical records or assess whether or nota potential resident is appropriate to live at the community. To the contrary, the residency agreement signed by Ms. [redacted] grandmother includes an explicit acknowledgment by Ms. [redacted] grandmother that Hawaii Kai is not responsible for providing any care or medical services to its residents. Over the period that Ms. [redacted] grandmother lived at Hawaii Kai, Hawaii Kai's staff observed numerous incidents that made it apparent that Ms. [redacted] grandmother needed a level of care that is not offered by Hawaii Kai and that she and her family should search out an option other than independent living for Ms. [redacted]grandmother. When it became clear that Ms. [redacted] and her family was unwilling to relocate her grandmother to a facility that could provide her grandmother with the level of care servicesthat she appeared to need, Hawaii Kai was forced to exercise its rights in accordance with the residency agreement signed by Ms. [redacted] grandmother to terminate her residency.With respect to Ms. [redacted] desired settlement, [redacted] in no way promised anything to Ms. [redacted] or her grandmother. Ms. [redacted]had claimed repeatedly to Holiday Retirement that she had recorded a phone  conversation in which a representative of [redacted] had made ce1tain promises to her consistent with the allegations made in Ms. [redacted] complaint. As part of our considerable attempts to satisfy Ms. [redacted], Holiday Retirement sent our Director of Corporate Compliance to Hawaii to meet with Ms. [redacted]. At the meeting, Ms. [redacted] played the recording that she claimed evidenced such promises. However, after listening to the recording, our Director of Corporate Compliance confirmed that no promises had been made by the representative of [redacted]. A refutation of the other allegations in Ms. [redacted] complaint would require providing details that may compromisethe right to privacy of Ms. [redacted] grandmother; therefore, I have not included any such additional information in this letter. Notwithstanding the baseless nature of Ms. [redacted] complaints,  Holiday Retirement agreed to a substantial  t1nancial concession in favor of Ms. [redacted] grandmother. The purpose of this concession was togive Ms. [redacted] grandmother the time any funds needed to transition to a facility that could provide a higher level of care not offered by Hawaii Kai. At the present time, Holiday Retirement has issued to Ms. [redacted] grandmother all of the funds  as outlined in the March 2014letter and considers the matter closed.

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