Harvest Homes of Fergus Falls

Initial Business Response / [redacted] (1000, 8, 2016/02/11) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) In regards to the letter, the one thing I will stress is that there were several parties involved in this transaction and a lot of misinformation or misunderstanding due to the number of people involved All items have been addressed except a couple that we were totally unaware of, even after we called and had the salesman's and our service manager meet at the home with two of the parties involvedFor instance the skirtingThe home was delivered and the skirting that was on the contract installedThey later decided they didn't like the colorA different skirting was then selectedDue to the frost in the ground at this time they were told it would need to be delayed till spring to change it outThe parties that were involved understood this and agreed to pay the differenceWe are still waiting to get a completed title information after several attempts Sorry for the late response I was out of town on vacation Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only item that has been addressed is the changing of the skirting color- which is yet to actually happenThey did make a visit to the house and sent out someone to "fix some issues" but nothing was fixed and looked worse than previouslyThe home was constructed poorly, slowly and no attention to detailThe trim is mismatched, the painting touch ups don't match, there is a water leak stain on the ceiling, a crack in the wall above the kitchen sink, the screen door was dented due to workers not securing it, there is a screw under the Linoleum which has cut through and now there is a holeI will attach picturesYes, there are multiple people involved and that is due to the dissatisfaction of the purchase and instillation processThere are two people currently living in the home and there is no confusion who they areI will attach photos Final Business Response / [redacted] (4000, 13, 2016/02/29) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) Enclosed are copies of work orders completed and pending on the home by the manufacturerOther items we have addressed with the people in the home over a month agoTwo items pending where never reported to us except through Revdex.comWe have made a dozen calls to the people living in the home and no responseWe will continue to work through this to resolve this matter

Initial Business Response /* (1000, 8, 2016/02/11) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
In regards to the letter, the one thing I will stress is that there were several parties involved in this...

transaction and a lot of misinformation or misunderstanding due to the number of people involved.
All items have been addressed except a couple that we were totally unaware of, even after we called and had the salesman's and our service manager meet at the home with two of the parties involved. For instance the skirting. The home was delivered and the skirting that was on the contract installed. They later decided they didn't like the color. A different skirting was then selected. Due to the frost in the ground at this time they were told it would need to be delayed till spring to change it out. The parties that were involved understood this and agreed to pay the difference. We are still waiting to get a completed title information after several attempts.
Sorry for the late response I was out of town on vacation.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only item that has been addressed is the changing of the skirting color- which is yet to actually happen. They did make a visit to the house and sent out someone to "fix some issues" but nothing was fixed and looked worse than previously. The home was constructed poorly, slowly and no attention to detail. The trim is mismatched, the painting touch ups don't match, there is a water leak stain on the ceiling, a crack in the wall above the kitchen sink, the screen door was dented due to workers not securing it, there is a screw under the Linoleum which has cut through and now there is a hole. I will attach pictures. Yes, there are multiple people involved and that is due to the dissatisfaction of the purchase and instillation process. There are two people currently living in the home and there is no confusion who they are. I will attach photos.
Final Business Response /* (4000, 13, 2016/02/29) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
Enclosed are copies of work orders completed and pending on the home by the manufacturer. Other items we have addressed with the people in the home over a month ago. Two items pending where never reported to us except through Revdex.com. We have made a dozen calls to the people living in the home and no response. We will continue to work through this to resolve this matter.