Harvest Market

We are in the process of investigating this complaintI apologize for the delayed responseAppreciate your patience

Complaint: [redacted] I am rejecting this response because:It is a message saying they will respond to my messageIt is not a resolution and I do not want my complaint closed and considered resolvedI appreciate the company acknowledging my complaint days after I filed it, but they have said they are reviewing my account and will respond again later Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have received a credit to my account of I received gallons of propane and I have a credit left in the amount of I would like to add that the tanks are only filled to 70%If they had been filled at the close date of my contract they would have held the entire gallons that I was owed because they could have been filled to 80%I have also been told that not everyone who had a prepay contract was not held to the 10% creditI do have a name of someone who falls into that category Regards, [redacted]

Good morning ***, Check was issued on July 29th, 2015. Check #in the amount of $ Thanks, *** ***
** *** ***

Adjustment to the account was approved on June 19th and sent for adjustment the following day Customer request has been fulfilled

***, The refund has been approved and is currently in adjustmentsA check will be issued as soon as it goes through the process Thanks, *** *** JP Energy Partners

We are reviewing the account and will respond as soon as possibleWe appreciate your patience

Complaint: ***
I am rejecting this response because: I have just returned from vacation and find this three week old message with no follfrom the companyI would like to know how long this investigation will take
When will it be completed? I have not been contacted by the company about the evidence I have to present or about progressI have received absolutely no communication from them
Regards,
*** *** ***

Complaint: [redacted]
I am rejecting this response because:Dear Mr. [redacted],  Thank you in advance for your attention. We are still awaiting a response to this complaint. You have previously sent in a response that says that you are looking into the complaint, but have not updated Revdex.com as to what you have discovered. Please submit a response either via this email or by logging in to our website. I have copied the complaint below for your convenience. If you have any questions, please let me know.   CUSTOMER EXPERIENCE INFORMATION Customer Information: [redacted] 
[redacted]
[redacted] **  [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted] The details of this matter are as follows: Complaint Involves: Contract Disputes 
Regards,
[redacted]

We are in the process of investigating this complaint. I apologize for the delayed response. Appreciate your patience.

We are investigating the issue and very much appreciate your patience.

Complaint: [redacted]
I am rejecting this response because:As of 8/18/15, 10:40AM CST, no adjustment has been made to my account. The balance remains as a credit of $139.70. I am calling [redacted], which is the local office where I order propane, to obtain this information.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have received a credit to my account of 641.77. I received 275 gallons of propane and I have a credit left in the amount of 169.06. I would like to add that the tanks are only filled to 70%. If they had been filled at the close date of my contract they would have held the entire 300 gallons that I was owed because they could have been filled to 80%. I have also been told that not everyone who had a prepay contract was not held to the 10% credit. I do have a name of someone who falls into that category.
Regards,
[redacted]

An adjustment was approved on 7/22. The Regional Manager was to call and respond directly to the customer. But the adjustment has been made.

Complaint: [redacted]
I am rejecting this response because:It is a message saying they will respond to my message. It is not a resolution and I do not want my complaint closed and considered resolved. I...

appreciate the company acknowledging my complaint 14 days after I filed it, but they have said they are reviewing my account and will respond again later.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the check on August 3, 2015. Thank you!
Regards,
[redacted]