Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWhere was this purchased from? ***, seller is *** ***If purchased locally, please supply copy of receipt.Model # of the unit purchased: No model number, ASIN is ***, it is a black 6-quart cookerIf purchased on line, please supply billing and shipping address: Both addresses are *** * *** ** *** ** ***Credit card information - last digits of the credit card this is billed to: *** Daytime phone number (in case of additional questions) ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have already spoke with Harvest Group through [redacted] and they said I could not return the item or receive a replacement. Regarding the good customer service you talk about; Harvest wants me to spend $30 to send the cooker for warranty work and send another $30 to have it sent back. Sixty dollars for a product that has never worked, of which I paid approximately $90. That does not sound like good customer service. If you will not refund the $90 for the faulty cooker, then at least pay for shipping for warranty work both ways since you made the defective item.
Regards,
[redacted]
Dear Revdex.com, Your recent correspondence was directed to me for handling. I am responding on behalf of Harvest Direct. Unfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customer by phone If...
you can, please provide me with the information below. I will be happy to research this. In order for us to do that we would need the following: Where was this purchased from?If purchased locally, please supply copy of receipt.Model # of the unit purchasedIf purchased on line, please supply billing and shipping address Credit card information - last 4 digits of the credit card this is billed to. Daytime phone number (in case of additional questions)Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologize for any delay this has caused. Sincerely,Customer Service Specialist Tell us why here...
Dear Revdex.com,Your recent correspondence was directed to me for handling. Please accept my apology for any delay thismay have caused. In order to resolve this, I have indicated what has transpired below on behalf of Harvest Direct.I just spoke with MS [redacted] and she had purchased this at...
[redacted] in January of 2015.We are very sorry the [redacted] Can Opener stopped working for her. We will have another one sent to MS [redacted]. Please allow 10-15 business days for delivery.Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,Customer Service Specialist
Dear Revdex.com,I have indicated the handling on behalf of Harvest Direct.To receive credit on your purchase you will need to contact the seller you purchased from on [redacted], the seller has a return policy.We will be happy to repair the [redacted] under our warranty policy. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWhere was this purchased from? ***, seller is *** ***If purchased locally, please supply copy of receipt.Model # of the unit purchased: No model number, ASIN is ***, it is a black 6-quart cookerIf purchased on line, please supply billing and shipping address: Both addresses are *** * *** ** *** ** ***Credit card information - last digits of the credit card this is billed to: *** Daytime phone number (in case of additional questions) ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have already spoke with Harvest Group through [redacted] and they said I could not return the item or receive a replacement. Regarding the good customer service you talk about; Harvest wants me to spend $30 to send the cooker for warranty work and send another $30 to have it sent back. Sixty dollars for a product that has never worked, of which I paid approximately $90. That does not sound like good customer service. If you will not refund the $90 for the faulty cooker, then at least pay for shipping for warranty work both ways since you made the defective item.
Regards,
[redacted]
Dear Revdex.com, Your recent correspondence was directed to me for handling. I am responding on behalf of Harvest Direct. Unfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customer by phone If...
you can, please provide me with the information below. I will be happy to research this. In order for us to do that we would need the following: Where was this purchased from?If purchased locally, please supply copy of receipt.Model # of the unit purchasedIf purchased on line, please supply billing and shipping address Credit card information - last 4 digits of the credit card this is billed to. Daytime phone number (in case of additional questions)Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologize for any delay this has caused. Sincerely,Customer Service Specialist Tell us why here...
Dear Revdex.com,Your recent correspondence was directed to me for handling. Please accept my apology for any delay thismay have caused. In order to resolve this, I have indicated what has transpired below on behalf of Harvest Direct.I just spoke with MS [redacted] and she had purchased this at...
[redacted] in January of 2015.We are very sorry the [redacted] Can Opener stopped working for her. We will have another one sent to MS [redacted]. Please allow 10-15 business days for delivery.Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,Customer Service Specialist
Dear Revdex.com,I have indicated the handling on behalf of Harvest Direct.To receive credit on your purchase you will need to contact the seller you purchased from on [redacted], the seller has a return policy.We will be happy to repair the [redacted] under our warranty policy. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...