Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have already spoke with Harvest Group through [redacted] and they said I could not return the item or receive a replacement Regarding the good customer service you talk about; Harvest wants me to spend $to send the cooker for warranty work and send another $to have it sent backSixty dollars for a product that has never worked, of which I paid approximately $That does not sound like good customer service If you will not refund the $for the faulty cooker, then at least pay for shipping for warranty work both ways since you made the defective item Regards, [redacted] ***
Dear Revdex.com,I have indicated the handling on behalf of Harvest Direct.To receive credit on your purchase you will need to contact the seller you purchased from on [redacted] , the seller has a return policy.We will be happy to repair the [redacted] under our warranty policyQuality customer service is very important to us and we thank you for your patienceSincerely,Customer Service Specialist Tell us why here
Dear Revdex.com, Your recent correspondence was directed to me for handling I am responding on behalf of Harvest DirectUnfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customer by phone If you can, please provide me with the information below I will be happy to research thisIn order for us to do that we would need the following: Where was this purchased from?If purchased locally, please supply copy of receipt.Model # of the unit purchasedIf purchased on line, please supply billing and shipping address Credit card information - last digits of the credit card this is billed toDaytime phone number (in case of additional questions)Thank you for your patience and attention to this matter Quality customer service is very important to us and apologize for any delay this has causedSincerely,Customer Service Specialist Tell us why here
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have already spoke with Harvest Group through [redacted] and they said I could not return the item or receive a replacement Regarding the good customer service you talk about; Harvest wants me to spend $to send the cooker for warranty work and send another $to have it sent backSixty dollars for a product that has never worked, of which I paid approximately $That does not sound like good customer service If you will not refund the $for the faulty cooker, then at least pay for shipping for warranty work both ways since you made the defective item Regards, [redacted] ***
Dear Revdex.com,I have indicated the handling on behalf of Harvest Direct.To receive credit on your purchase you will need to contact the seller you purchased from on [redacted] , the seller has a return policy.We will be happy to repair the [redacted] under our warranty policyQuality customer service is very important to us and we thank you for your patienceSincerely,Customer Service Specialist Tell us why here
Dear Revdex.com, Your recent correspondence was directed to me for handling I am responding on behalf of Harvest DirectUnfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customer by phone If you can, please provide me with the information below I will be happy to research thisIn order for us to do that we would need the following: Where was this purchased from?If purchased locally, please supply copy of receipt.Model # of the unit purchasedIf purchased on line, please supply billing and shipping address Credit card information - last digits of the credit card this is billed toDaytime phone number (in case of additional questions)Thank you for your patience and attention to this matter Quality customer service is very important to us and apologize for any delay this has causedSincerely,Customer Service Specialist Tell us why here