I would like to thank MsS*** for contacting us and allowing us to clear this matter up. We in no way wanted to cause her concern or inconvenience her in this matter.Having not spoken to MsS*** directly, I would like to let her know that we did not break any rules when
attempting to work with her ex-husband to collect the past due account. MrS*** gave me permission to speak to his mother. It was only recently that we were advised that MsS*** was not still married to MrS***. We had not received anything to remove her from the account and by not knowing until recently that they were divorced, we also had no indication to ask for an updated credit application. With that being said, I certainly understand her surprise and frustration with being contacted on this now. Knowing now that they are no longer married and she is no longer involved, I will have MsS*** removed from any collection action to the business. I will also not be at liberty to discuss any of the other comments in the complaint now knowing that MsS*** is no longer active in the business nor responsible for it.Again, I appreciate MsS*** contacting us to clarify the business situation and will make sure that she is no longer approached regarding this situation. Sincerely,Mari W***Credit Manager
I would like to thank MsS*** for contacting us and allowing us to clear this matter up. We in no way wanted to cause her concern or inconvenience her in this matter.Having not spoken to MsS*** directly, I would like to let her know that we did not break any rules when
attempting to work with her ex-husband to collect the past due account. MrS*** gave me permission to speak to his mother. It was only recently that we were advised that MsS*** was not still married to MrS***. We had not received anything to remove her from the account and by not knowing until recently that they were divorced, we also had no indication to ask for an updated credit application. With that being said, I certainly understand her surprise and frustration with being contacted on this now. Knowing now that they are no longer married and she is no longer involved, I will have MsS*** removed from any collection action to the business. I will also not be at liberty to discuss any of the other comments in the complaint now knowing that MsS*** is no longer active in the business nor responsible for it.Again, I appreciate MsS*** contacting us to clarify the business situation and will make sure that she is no longer approached regarding this situation. Sincerely,Mari W***Credit Manager