Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy the fact that the company is rude and initially delayed paying the claim however, my issues and/or concerns in reference to complaint # [redacted] has been paid and that's all the family was concerned with so I guess they get away with treating another family terriblyI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello, Attached please find a copy of our response to this complaint Please do not hesitate to contact us if you have any additional questions Thankyou
I am writing to you on behalf of Columbia Gas of Pennsylvania, Inc(“Columbia” or “the Company”) in response to the referenced consumer complaint.After completing a thorough investigation of its billing, meter reading and service line records for the past several years, Columbia has concluded that no meter existed at Ms [redacted] ’s address, located at [redacted] , since November when Columbia removed the gas meter.Ms [redacted] ’s meter is part of a three meter manifold set that also serves dwellings located at [redacted] Meters for these two associated addresses remained active since the time Columbia removed the meter serving [redacted] , in November of Columbia’s records also indicate that the gas service for [redacted] where Ms [redacted] resided, remained inactive from November until November 2014.On November 17, 2014, the customer who resides at [redacted] contacted the company to report a possible carbon monoxide (CO) conditionWhile performing the required safety checks, Columbia’s service technician discovered that an additional meter was now set on the three meter manifold that serves [redacted] Company records indicated that no meter should have been present, since the service was inactive.Due to the possibility of unauthorized gas usage, Columbia immediately took steps to make the condition safe and removed the meter serving [redacted] (Ms [redacted] ’s residence).On November 18, 2014, Columbia personnel contacted both Ms [redacted] and the property owner of record, [redacted] ***, regarding the unauthorized usageDuring discussions with both parties, each indicated that the other was responsible for payment of the gas service at [redacted] .On November 21, 2014, the Company advised Ms [redacted] that it was still investigating the unauthorized usage situation, however, it was willing to accept her application for gas serviceWhile connecting service to this residence, Columbia discovered leakage on the customer owned service lineRepairs were made later that day and the service was established Due to the age of Company records and data that needed to be unarchived and reviewed in its investigation of this situation, Columbia was not able to immediately confirm the exact amount of the re-billed gas usageOn February 25, 2015, the Company completed its investigation and backbilled Ms [redacted] ’s account $3,for usage from February back to March of (year period)Columbia chose to backbill Ms [redacted] only for two years due to the fact that the Company installed Automated Meter Reading (AMR) technology on all its active meters in 2012, which enables the Company to obtain actual meter readings without physically accessing its metersPrior to the installation of AMR devices, the Company took bi-monthly manual meter readings that required physical access to metersDuring the pre-AMR era, a report of a meter reading at a non-active account would have triggered an investigation to explain the presence of a meterSince there was no report of a meter reading during that time, it is reasonable to conclude that the meter that was discovered at the premises on November 17, was installed after Columbia had ceased bi-monthly physical meter readingsThis conclusion is further supported by the fact that when Columbia discovered the additional meter at the premises on November 17, 2014, there was no AMR technology installed on that meterThis indicates that the meter was likely installed between November of and November of 2014.On March 23, 2015, Columbia personnel met with Ms [redacted] and provided her an itemized statement of the rebilling and a thorough explanation of the situation.As I mentioned earlier, Columbia’s billing, meter reading and service line records demonstrate that no meter was present at the premises for several yearsThis information has been documented by various individuals within the company, whose responsibility it is to perform mandated regulatory tasks.Since Ms [redacted] has received the benefit of the gas service for the past several years, Columbia believes she is the responsible party to be billed for the unauthorized gas usageFurther, Columbia is not responsible for any lease arrangements between Ms [redacted] and her landlord, Mr***, and their relative rights and responsibilities under such arrangements is a matter to be resolved between them.Should you have any further questions regarding this matter, please contact [redacted] , Manager of Regulatory Compliance at [redacted] .Sincerely, [redacted] ***Columbia Gas of Pennsylvania, Inc
Revdex.com:Dear Sirs.I am impresesed by the speed and efficiency that you have handeled my plaint Thank you I have reviewed the response submitted by the business and have determined that the actions of John Hancock, as described in their response, do apparently comply the technical requirments of the Long term care policy However, it is not possible for me, or other JH policy holders to determine if the requirements have actually been met because we are not privy to the data on groups and the actual increases within a group Knowing I will never get this information, I am resigned to give up the fight Regards, [redacted]
I was not sent any communication, especially the letter he states that I was denied the first time I was never called in regards to any information that was needed to comply with the program In fact, every time I called them to find out my status, if they asked me for info, I completed it immediately and yet I was still denied approval I had zero income On the initial form, it asked if I got help from anyone I honestly put my girlfriend, who had helped me buy food I was not on food stamps at that time Columbia Gas failed to contact me on any way by phone or mail and communicate any needs to my application It took me months to get this resolved as they needed new information every time I called I gave all core t and honest information in my first application and feel that their lack of and poor communication practices have punished a disabled person at the time of recovery of major spinal surgery My application should have been accepted from the initial submission and could have been easily explained with a simple phone call from them to me to designate the money was for food This is their failure to help a disabled person in need of assistance during the coldest time of the winter season I find this disgusting and abhorrent on all terms of their response I did offset to pay a settlement and they refused I do not feel that I should be punished for their lack of communication and cooperating, as they have failed to comply with the assistance program If I had the money to take them to civil court, I would gladly do that If you can provide an attorney that will take this pro-bono, I would gladly take action
I am responding to your letter dated May 5, regarding the complaint of [redacted] .As you know, Columbia Gas of Pennsylvania, Inc., (“Columbia” or “the Company”) is a natural gasdistribution utility that is regulated by the Pennsylvania Public Utility Commission (“Commission”) Columbia'sbusiness practices are governed by the Commission and the Company must follow all Commission rules andregulations, including those that are related to the matter in which Medical Certificates are processed.According to these regulations, covered under PaCode, Sections through 56.118,termination of utility service can be delayed if a valid Medical Certificates is providedHowever, paymentobligations are not suspended by virtue of a Medical Certificate (Section 56.116), and the maximum number ofMedical Certificates per household is limited to three (Section 56.114)Mr [redacted] ’s household hasreached the permitted maximum number of Medical CertificatesAdditionally, Mr [redacted] has not met hisobligation to make payment on all current undisputed bills.Columbia disputes Mr [redacted] ’s allegation that the Company told him that a Medical Certificatewas going throughRather, when Mr [redacted] contacted Columbia on May 4, regarding a MedicalCertificate, the Company informed him that his account would be reviewed by the Columbia department thathandles medical certificationsUpon the completion of that review on May 4, the Company contacted Mr[redacted] to inform him that a Medical Certificate could not be accepted, since his household had reachedthe maximum allowable number of Certificates.It should be noted that Mr [redacted] filed an informal complaint about this matter with theCommission on May 5, Columbia will abide by the Commission’s final determination regarding hiscomplaint.Should you have any further questions regarding this matter, please contact [redacted] at [redacted] Very truly yours, [redacted]
I am responding to your letter dated June 12, regarding the complaint of [redacted] As you know, Columbia Gas of Pennsylvania, Inc., (“Columbia” or “the Company”) is a natural gasdistribution utility that is regulated by the Pennsylvania Public Utility Commission (“Commission” or “PUC”).Columbia's business practices are governed by the Commission and the Company must follow all Commissionrules and regulations, including those that are related to the Company’s Customer Assistance Program (CAP).On February 27, 2015, Columbia sent a letter to Mr [redacted] informing him that his application for theCAP program was incomplete and asked him to contact the CompanySpecifically, the Company informed Mr[redacted] that that there was a discrepancy related to his claim of zero income, due to assistance provided by athird partyOn April 6, 2015, Mr [redacted] provided Columbia with the required information necessary to beenrolled in the CAP programUnder Columbia’s CAP, a customer can have a portion of his balance forgivenmonthly over a three year periodFurthermore, when a customer leaves this program, any remaining balancenot forgiven remains past due and eligible for collections.Prior to being enrolled in the CAP program, Mr [redacted] contacted Columbia on April 24, 2015, andrequested discontinuance of his gas service effective April 27, Columbia disconnected service at 110North Avenue on April 27, as requestedThe Company issued him a final bill for $with an accountbalance of $Based on the timing of his enrollment in CAP, his first CAP billing, and the disconnectrequest, it was determined that Mr [redacted] was not eligible to receive any arrearage forgiveness on his pastdue balance.On June 12, 2015, Mr [redacted] spoke to a Columbia supervisor and stated that he would not pay theaccount balance because he felt it took too long for enrollment in the CAP programHe requested thatColumbia remove a minimum of 50% off the final bill because if he had been enrolled in CAP when he firstcalled, his balance would not be as high.Columbia reviewed the account and advised Mr [redacted] that his delay in providing needed customerinformation hindered his enrollment into the CAP ProgramUnder Columbia’s Universal Services Programapproved by the PUC, the Company could not enroll a customer in CAP without the completion of a validapplicationConsequently, Mr [redacted] was advised that Columbia could not accept any settlement offers onhis final balanceHowever, Columbia negotiated a 24-month payment plan of $per month with Mr[redacted] on his past due balance.If Mr [redacted] should request service in the future within Columbia’s service territory, he can reapplyfor the CAP program, and if he meets the income eligibility guidelines, he will be enrolled in the CAP program.Should you have any further questions regarding this matter, please contact [redacted] at [redacted] Very truly yours, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy the fact that the company is rude and initially delayed paying the claim however, my issues and/or concerns in reference to complaint # [redacted] has been paid and that's all the family was concerned with so I guess they get away with treating another family terriblyI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello, Attached please find a copy of our response to this complaint Please do not hesitate to contact us if you have any additional questions Thankyou
I am writing to you on behalf of Columbia Gas of Pennsylvania, Inc(“Columbia” or “the Company”) in response to the referenced consumer complaint.After completing a thorough investigation of its billing, meter reading and service line records for the past several years, Columbia has concluded that no meter existed at Ms [redacted] ’s address, located at [redacted] , since November when Columbia removed the gas meter.Ms [redacted] ’s meter is part of a three meter manifold set that also serves dwellings located at [redacted] Meters for these two associated addresses remained active since the time Columbia removed the meter serving [redacted] , in November of Columbia’s records also indicate that the gas service for [redacted] where Ms [redacted] resided, remained inactive from November until November 2014.On November 17, 2014, the customer who resides at [redacted] contacted the company to report a possible carbon monoxide (CO) conditionWhile performing the required safety checks, Columbia’s service technician discovered that an additional meter was now set on the three meter manifold that serves [redacted] Company records indicated that no meter should have been present, since the service was inactive.Due to the possibility of unauthorized gas usage, Columbia immediately took steps to make the condition safe and removed the meter serving [redacted] (Ms [redacted] ’s residence).On November 18, 2014, Columbia personnel contacted both Ms [redacted] and the property owner of record, [redacted] ***, regarding the unauthorized usageDuring discussions with both parties, each indicated that the other was responsible for payment of the gas service at [redacted] .On November 21, 2014, the Company advised Ms [redacted] that it was still investigating the unauthorized usage situation, however, it was willing to accept her application for gas serviceWhile connecting service to this residence, Columbia discovered leakage on the customer owned service lineRepairs were made later that day and the service was established Due to the age of Company records and data that needed to be unarchived and reviewed in its investigation of this situation, Columbia was not able to immediately confirm the exact amount of the re-billed gas usageOn February 25, 2015, the Company completed its investigation and backbilled Ms [redacted] ’s account $3,for usage from February back to March of (year period)Columbia chose to backbill Ms [redacted] only for two years due to the fact that the Company installed Automated Meter Reading (AMR) technology on all its active meters in 2012, which enables the Company to obtain actual meter readings without physically accessing its metersPrior to the installation of AMR devices, the Company took bi-monthly manual meter readings that required physical access to metersDuring the pre-AMR era, a report of a meter reading at a non-active account would have triggered an investigation to explain the presence of a meterSince there was no report of a meter reading during that time, it is reasonable to conclude that the meter that was discovered at the premises on November 17, was installed after Columbia had ceased bi-monthly physical meter readingsThis conclusion is further supported by the fact that when Columbia discovered the additional meter at the premises on November 17, 2014, there was no AMR technology installed on that meterThis indicates that the meter was likely installed between November of and November of 2014.On March 23, 2015, Columbia personnel met with Ms [redacted] and provided her an itemized statement of the rebilling and a thorough explanation of the situation.As I mentioned earlier, Columbia’s billing, meter reading and service line records demonstrate that no meter was present at the premises for several yearsThis information has been documented by various individuals within the company, whose responsibility it is to perform mandated regulatory tasks.Since Ms [redacted] has received the benefit of the gas service for the past several years, Columbia believes she is the responsible party to be billed for the unauthorized gas usageFurther, Columbia is not responsible for any lease arrangements between Ms [redacted] and her landlord, Mr***, and their relative rights and responsibilities under such arrangements is a matter to be resolved between them.Should you have any further questions regarding this matter, please contact [redacted] , Manager of Regulatory Compliance at [redacted] .Sincerely, [redacted] ***Columbia Gas of Pennsylvania, Inc
Revdex.com:Dear Sirs.I am impresesed by the speed and efficiency that you have handeled my plaint Thank you I have reviewed the response submitted by the business and have determined that the actions of John Hancock, as described in their response, do apparently comply the technical requirments of the Long term care policy However, it is not possible for me, or other JH policy holders to determine if the requirements have actually been met because we are not privy to the data on groups and the actual increases within a group Knowing I will never get this information, I am resigned to give up the fight Regards, [redacted]
The Company is currently working with the complainant to resolve the matter Sincerely, Customer Relations
Response is attached. Thank you.
Hello,Attached please find our response to your file # [redacted] .Thank you
I was not sent any communication, especially the letter he states that I was denied the first time I was never called in regards to any information that was needed to comply with the program In fact, every time I called them to find out my status, if they asked me for info, I completed it immediately and yet I was still denied approval I had zero income On the initial form, it asked if I got help from anyone I honestly put my girlfriend, who had helped me buy food I was not on food stamps at that time Columbia Gas failed to contact me on any way by phone or mail and communicate any needs to my application It took me months to get this resolved as they needed new information every time I called I gave all core t and honest information in my first application and feel that their lack of and poor communication practices have punished a disabled person at the time of recovery of major spinal surgery My application should have been accepted from the initial submission and could have been easily explained with a simple phone call from them to me to designate the money was for food This is their failure to help a disabled person in need of assistance during the coldest time of the winter season I find this disgusting and abhorrent on all terms of their response I did offset to pay a settlement and they refused I do not feel that I should be punished for their lack of communication and cooperating, as they have failed to comply with the assistance program If I had the money to take them to civil court, I would gladly do that If you can provide an attorney that will take this pro-bono, I would gladly take action
Response is attached
I am responding to your letter dated May 5, regarding the complaint of [redacted] .As you know, Columbia Gas of Pennsylvania, Inc., (“Columbia” or “the Company”) is a natural gasdistribution utility that is regulated by the Pennsylvania Public Utility Commission (“Commission”) Columbia'sbusiness practices are governed by the Commission and the Company must follow all Commission rules andregulations, including those that are related to the matter in which Medical Certificates are processed.According to these regulations, covered under PaCode, Sections through 56.118,termination of utility service can be delayed if a valid Medical Certificates is providedHowever, paymentobligations are not suspended by virtue of a Medical Certificate (Section 56.116), and the maximum number ofMedical Certificates per household is limited to three (Section 56.114)Mr [redacted] ’s household hasreached the permitted maximum number of Medical CertificatesAdditionally, Mr [redacted] has not met hisobligation to make payment on all current undisputed bills.Columbia disputes Mr [redacted] ’s allegation that the Company told him that a Medical Certificatewas going throughRather, when Mr [redacted] contacted Columbia on May 4, regarding a MedicalCertificate, the Company informed him that his account would be reviewed by the Columbia department thathandles medical certificationsUpon the completion of that review on May 4, the Company contacted Mr[redacted] to inform him that a Medical Certificate could not be accepted, since his household had reachedthe maximum allowable number of Certificates.It should be noted that Mr [redacted] filed an informal complaint about this matter with theCommission on May 5, Columbia will abide by the Commission’s final determination regarding hiscomplaint.Should you have any further questions regarding this matter, please contact [redacted] at [redacted] Very truly yours, [redacted]
I am responding to your letter dated June 12, regarding the complaint of [redacted] As you know, Columbia Gas of Pennsylvania, Inc., (“Columbia” or “the Company”) is a natural gasdistribution utility that is regulated by the Pennsylvania Public Utility Commission (“Commission” or “PUC”).Columbia's business practices are governed by the Commission and the Company must follow all Commissionrules and regulations, including those that are related to the Company’s Customer Assistance Program (CAP).On February 27, 2015, Columbia sent a letter to Mr [redacted] informing him that his application for theCAP program was incomplete and asked him to contact the CompanySpecifically, the Company informed Mr[redacted] that that there was a discrepancy related to his claim of zero income, due to assistance provided by athird partyOn April 6, 2015, Mr [redacted] provided Columbia with the required information necessary to beenrolled in the CAP programUnder Columbia’s CAP, a customer can have a portion of his balance forgivenmonthly over a three year periodFurthermore, when a customer leaves this program, any remaining balancenot forgiven remains past due and eligible for collections.Prior to being enrolled in the CAP program, Mr [redacted] contacted Columbia on April 24, 2015, andrequested discontinuance of his gas service effective April 27, Columbia disconnected service at 110North Avenue on April 27, as requestedThe Company issued him a final bill for $with an accountbalance of $Based on the timing of his enrollment in CAP, his first CAP billing, and the disconnectrequest, it was determined that Mr [redacted] was not eligible to receive any arrearage forgiveness on his pastdue balance.On June 12, 2015, Mr [redacted] spoke to a Columbia supervisor and stated that he would not pay theaccount balance because he felt it took too long for enrollment in the CAP programHe requested thatColumbia remove a minimum of 50% off the final bill because if he had been enrolled in CAP when he firstcalled, his balance would not be as high.Columbia reviewed the account and advised Mr [redacted] that his delay in providing needed customerinformation hindered his enrollment into the CAP ProgramUnder Columbia’s Universal Services Programapproved by the PUC, the Company could not enroll a customer in CAP without the completion of a validapplicationConsequently, Mr [redacted] was advised that Columbia could not accept any settlement offers onhis final balanceHowever, Columbia negotiated a 24-month payment plan of $per month with Mr[redacted] on his past due balance.If Mr [redacted] should request service in the future within Columbia’s service territory, he can reapplyfor the CAP program, and if he meets the income eligibility guidelines, he will be enrolled in the CAP program.Should you have any further questions regarding this matter, please contact [redacted] at [redacted] Very truly yours, [redacted]