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Harvey Monteith Insurance

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Harvey Monteith Insurance Reviews (1)

RE: Complaint ID ***Dear *** ***,Thank you for contacting National Seating & Mobility (NSM) with Ms***lips concerns regarding her batteries. Our mission is provide our clients with the best care to meet our clients’ needs as prescribed by their medical
professionals. After careful review of Ms***lips case, we believe we’ve met our mission and did not find any area for improvement.Based on Ms***’ statement and our own notes, it appears that Ms*** contacted the manufacturer to replace the batteries instead of NSM. Ms*** did advise NSM on September 29, that the batteries she received were incorrect. However, NSM did not provide those batteries so we were unable to take any action. At this time, NSM must complete a repair evaluation so that we can correctly identify any and all repair needs while working with the manufacturer to determine whether or not the repair would be under warranty. NSM has attempted a minimum of two times to schedule this repair evaluation, but our attempts have been unsuccessfulAs of the morning of October 18, 2017, NSM has not completed any repairs to Ms***lips’ chair.NSM typically requests that all attempts to repair/replace equipment should be directed to the branch that provided equipment. NSM will then complete the repair evaluation to determine what is needed to complete the repair. If a repair is considered warranty work, NSM will work directly with the manufacturer to procure that equipment and schedule installation/delivery. If the repairs are not covered under warranty, NSM will go through the funding process to obtain prior approval from the insurance company. It should also be noted that Ms***, did return Ms***’ call on October 17, seemingly after her complaint was submitted to the Revdex.com. As a gesture of good will, Ms*** did reach out to the company that provided the reportedly incorrect batteries. Ms*** has explained to Ms***lips that the company who provided these batteries that she needs to contact their company to arrange the return. Unfortunately, this is not something NSM can do on Ms***lips’ behalfThe scooter delivered on May 23, is a Jazzy EliteJazzy is the name of the scooter manufactured by Pride Mobility. Pride Mobility is owned by Quantum. The serial number for this piece of equipment is: SB804517045FVD. This scooter was deemed medically necessary by Ms***’ medical professionals and her insurance provider.Again, thank you for contacting National Seating & Mobility. NSM is ready to schedule the evaluation appointment and ask that Ms***lips contact the branch at 858-689-to do so. Respectfully, *** ***Compliance SpecialistNational Seating & Mobility

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Address: 8518 W Gage Blvd, Kennewick, Washington, United States, 99336-8107

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+1 (509) 543-9564

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